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Swickard Toyota

Edmonds, WA

4.6
1,611 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,611 Reviews of Swickard Toyota

March 09, 2022

Paid too much for just an oil change, long wait times, no car wash offered. The information in my client file was wrong at my last visit- asked for it to be corrected and as of today's visit the information More

by aperfectlife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown
Report | Print
Mar 10, 2022 -

Swickard Toyota responded

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Your business is valuable to us, and we want to hear more about this situation. Please contact our service director Kevin Nelson so we can work on a positive outcome. His direct number is (425)775-4422 Ext. 2727 or email Kevin.Nelson@Swickard.com. Thank you!

March 09, 2022

Courteous service. Longer wait time than expected. Friendly staff. Pointed out future service needs that I will consider. More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing Ly
Report | Print
Mar 10, 2022 -

Swickard Toyota responded

Pat, we appreciate you letting us know how we did at your recent visit! We apologize you had to wait longer than normal, and we are working hard to improve our wait times. We’re excited to know Khing provided you with exceptional customer service. Have a great rest of your week!

Mar 10, 2022 -

Pat responded

Wait times are sometimes longer than expected.

March 08, 2022

Took care of everything I brought my 2005 tundra in for. Excellent customer service agent! Very knowledgeable and made me aware of all the truck needed and the cost. More

by Vicki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khung
Report | Print
Mar 09, 2022 -

Swickard Toyota responded

Vicki, we would like to thank you for taking the time to share your positive feedback. We do our best to ensure nothing but a great experience for our customers. We are glad to hear Khing provided helpful and informative information regarding your Tundra. Please come and see us again!

March 08, 2022

Had a great experience, from test drives (we did multiple) to having keys in hand! More

by Nchevychick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Mar 09, 2022 -

Swickard Toyota responded

We couldn’t be happier that our sales team provide you with a great car buying experience. We hope you are enjoying your new vehicle, please come back to visit anytime! Take Care!

March 08, 2022

Pleasant, stellar, helpful and knowledgeable staff and service! Thank you! Definitely, highly recommended! Go check them out! More

by phunkydior
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Remoroza and Steven in Finance
Report | Print
Mar 09, 2022 -

Swickard Toyota responded

Thank you for taking the time to write about your awesome experience! It is wonderful to hear that Antonio and Steven were able to provide you with excellent customer service that we strive to provide for our customers. It was a pleasure to assist you and we thank you for recommendation! Enjoy your new vehicle and please revisit us soon!

March 08, 2022

I had two recent interactions. The parts guy, Andrew was EXCEPTIONALLY helpful. My experience was fantastic. It’s refreshing to have any business in this region have employees t More

by vishsk9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Mar 09, 2022 -

Swickard Toyota responded

We thank you for this excellent review! Andrew will be delighted to read your kind words. It was our privilege to do business with you, and it would be our pleasure to continue serving you in the future! Have a fantastic week!

March 08, 2022

Great friendly service. A little slow due to short manpower but that seems to be the case everywhere right now. More

by Geoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Mar 09, 2022 -

Swickard Toyota responded

Geoff, we’re always thankful for our customer’s feedback! We appreciate your patience while we work to improve our efficiently and we hope you come visit us again. Have a wonderful Wednesday!

March 07, 2022

Basic oil change, didn’t even fill washer fluid, what else didn’t they do? Simple things make customers lose trust. More

by Maureen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Nein
Report | Print
Mar 09, 2022 -

Swickard Toyota responded

We appreciate your candid review. We value your feedback, and it helps us make improvements to our customers experience. We’re disappointed to hear that you didn’t receive the level of customer service that you deserve. We apologize and we will use this for future training with our service staff.

March 07, 2022

Great team, very helpful. Quick ! I had bad experience with other service providers in my area. I will stick to Swicard now on. More

by Jinnu.us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Mar 09, 2022 -

Swickard Toyota responded

Thank you so much for this fantastic review! We are thrilled you choose Swickard Toyota for your service needs and we hope to provide excellent service to you for many years to come! Please contact us if we can be of further assistance.

March 06, 2022

This is a top notch dealership, they made sure I drove away in a new Toyota and were very nice to work with. Highly recommend! More

by S. Leigh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Henderson
Report | Print
Mar 07, 2022 -

Swickard Toyota responded

Reviews like yours mean the world to us at Swickard Toyota and we will be sure to relay this with our sales team! It was truly a pleasure working with you and if there is anything we can assist you with in the future, please don’t hesitate to come back and see us! Enjoy your new vehicle!

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