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Swickard Toyota

Edmonds, WA

4.6
1,611 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,611 Reviews of Swickard Toyota

November 17, 2021

Khing Lee is great in the Servcie department. I have been using him for years for my Toyota and Lexus service needs! More

by Shane Farrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing Lee
Nov 19, 2021 -

Swickard Toyota responded

So happy to hear you trust in Khing to take care of all your vehicle needs. Thank you Shane for your business and we look forward to seeing you again.

November 16, 2021

Great customer service! The service visit went great everyone was nice and helpful! Also, they got the vehicle service done quickly! More

by Thomasereth@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 16, 2021 -

Swickard Toyota responded

We are overjoyed to hear about your happy experience while visiting our service department and we thank you for taking the time to write a nice review. Have a great day Thomas!

November 16, 2021

Excellent service so far. Responsive, professional and friendly service with fair price under stressful conditions. More

by slpiedmonte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I thought his name was King?
Nov 17, 2021 -

Swickard Toyota responded

Thank you greatly for taking the time to leave us an excellent rating!

November 16, 2021

Service agents have personality of a rock. No greeting , no thank you’s. No personality. And they handed me the keys and told me my car was outside instead of driving it into the shop and handing me off the More

by Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn’t even say his name
Nov 17, 2021 -

Swickard Toyota responded

Thank you Lee for your feedback. We are sorry to hear you had a frustrating experience and I really appreciate you bringing this issue to my attention. I would like the opportunity to discuss this with you more regarding your experience. Please contact me directly anytime on my direct line at (425)608-4727 or at Kevin.Nelson@Swickard.com. Thank you Kevin Nelson, Service Director.

November 16, 2021

I really liked Magic Toyota. Now that it is Swickert I am happy to report the service department seems just as good. However, one thing that still irritates me: getting told that the service will take More

by Haroldfed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
One person in device and one to check me out. Don’t know their names but both were very good
Nov 17, 2021 -

Swickard Toyota responded

Dear Harold, Thank you for letting us know how we did during your service visit. We know your time is very valuable. We apologize for the extra wait time and we are working on ways to improve.

November 16, 2021

Took almost 2 hours for an oil change. I had to ask about my car’s progress. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Nov 17, 2021 -

Swickard Toyota responded

Sorry Chris that your recent visit to our service department was less than perfect. We apologize for your wait time and we are taking steps to improve in the future.

November 15, 2021

General Manager Mr. Paul Chung resolved my issues promptly. Staff in the finance department are also helpful. More

by YK
Recommend Dealer
Yes
Employees Worked With
Paul Chung
November 15, 2021

Service good but since change in ownership customer service so-so. When you call, you’re calling a call center in Nevada. New computer system full of glitches. More

by jamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing
Nov 16, 2021 -

Swickard Toyota responded

Thank you Jamie for your feedback on how we’re doing at Swickard Toyota. We are working with our new call center department to accommodate customers better regarding wait time and continue to improve on our service customers overall experience to make it more positive.

November 15, 2021

Check in was great, check out was great but the time it took to complete the oil change was ridiculous. More

by brocky4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 16, 2021 -

Swickard Toyota responded

We apologize about the wait time and are looking for ways to improve Thank you for writing a review—it’s much appreciated

November 14, 2021

Hands down best experience, from buying the car to just regular maintenance over time, great custumer service. 10 out 10 Thanks guys. More

by Alex.pisoni32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 16, 2021 -

Swickard Toyota responded

Thank you so much Alex for the positive words and leaving us a 5-Star review! We really appreciate you being our customer and look forward to seeing you in the future.

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