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Swickard Toyota

Edmonds, WA

4.6
1,611 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,611 Reviews of Swickard Toyota

November 18, 2021

Excellent very friendly customer service and very helpful on choosing the right tires for my Highlander More

by albel51902
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaylon Depew
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Nov 19, 2021 -

Swickard Toyota responded

Thank you for the wonderful review! We are glad you had a good experience and we hope to see you again soon!

November 18, 2021

Very knowledgeable and professional. Tyler was very helpful and carefully explained the necessary repairs for my car. More

by Ashone5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 19, 2021 -

Swickard Toyota responded

We appreciate your great review and we'll be sure to let Tyler know of your positive words. Thank you!

November 18, 2021

Sales team was very helpful. We new which vehicle we wanted to purchase but it wasn’t available. Tina made sure we were taken care of and they let us know as soon as the vehicle came in and the purchase More

by m4rickel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina, Thai, Keith, Kevin
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Nov 19, 2021 -

Swickard Toyota responded

We are delighted to hear you had a great rapport with Tina and she was able to assist you in finding your exact vehicle you were looking for. Thank you from all of us at Swickard Toyota for your business and the terrific review.

November 18, 2021

Great service experience. Reasonably priced and very attentive. Fast and friendly, bill matched estimate that I was given. More

by Frankie M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
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Nov 19, 2021 -

Swickard Toyota responded

Thank you Frankie, for the outstanding review! -We greatly appreciate it!

November 17, 2021

Very welcoming and very friendly , great service a great overall technical work on my car More

by Naomi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
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Nov 17, 2021 -

Swickard Toyota responded

Thank you Naomi, we appreciate your review and happy to hear you had a good experience

November 17, 2021

Service staff (not mechanics) were rude throughout the entire experience and there were even worse over the phone. More

by Waimeabear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Connell. , Paul Chung
Report | Print
Nov 17, 2021 -

Swickard Toyota responded

We are grateful that you took the time out to leave us a review and we apologize that your experience was not pleasant. Your honest feedback helps us improve service for everyone.

Nov 17, 2021 -

Waimeabear responded

I hope it did help as there was not even an Inquisitive desire from the reply. In order to do better one must now exactly what went wrong. Since Toyota is not interested in knowing what went wrong, Improvement is highly Unlikely. To be more specific. Staff was rude by not taking the time to answer my questions, they ignored my questions and did not fully understand the questions. The staff is extremely reactive and what I noticed what they they would formulate a negative response prior to understanding the questions. Perhaps they feel overworked? This is just one type of question Toyota must ask themselves. Again. I hope this helps as the reply seems empty and void of all actual concern for Improvement.

Nov 17, 2021 -

Waimeabear responded

In all honesty Toyota dealership people have been horrible people to deal with throughout most of the dealerships I’ve been to. I believe it is a company culture issue. Management doesn’t care and wants to rip everyone off and the other staff do not care because they see their management staff not caring. Why would the normal staff care if management doesn’t care? It’s all about culture and that changes from the top and everyone seemed miserable and hating their jobs.

November 17, 2021

Great service. Friendly staff, though they could limit their personal conversations in the open office. Bought the RAV4 here and will return, though it would have been appreciated to have had an update wh More

by Leebjorklund
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler…and the woman n the parts department was awesome. Off the charts on service., Paul Chung
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Nov 17, 2021 -

Swickard Toyota responded

Thank you Lee for your truthful feedback, it helps us improve service for everyone. We are working steadily to improve customers wait time and have our ASM’s communicate promptly with you if over the time promised.

November 17, 2021

Best dealers and best service crew. Kind working crew and they advise me everything I want to know More

by Josh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Nov 19, 2021 -

Swickard Toyota responded

Thank you Josh! We greatly appreciate your kind words and positive review!

November 17, 2021

This dealer ship doesn't give car wash so I give them minus two stars. More

by Sherri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Report | Print
November 17, 2021

Test drove and purchased a high in-demand car in a single evening without a lot of hassle--what more could you ask for? More

by Anthony P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Nov 19, 2021 -

Swickard Toyota responded

We are pleased your purchasing experience was smooth and met all your expectations. Enjoy your new car!

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