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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
487 Reviews

487 Reviews of Sunset Ford of Waterloo - Service Center

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July 16, 2022

I've bought many cars and trucks from sunset ford I've shopped other dealers but always go back to sunset ford. More

by 618foster4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
Jul 18, 2022 -

Sunset Ford of Waterloo responded

Our team always enjoys working with you and can't thank you enough for your business. We will see you next time!

July 15, 2022

They explain what's wrong an make sure you understand it. they got me the part number to the Gem module that was bad on my 2001 GT Mustang Convertible the part is obsolete you can by them online differe More

by Finkmic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Koester
Jul 18, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! Our team enjoyed working with you, and we are here for any needs!

July 15, 2022

They have met all of our expectations. No negative comments from us. Looking forward to our next visit. More

by BGHITZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review! Our team wishes you all the best. Come back and see us!

July 15, 2022

I dropped off my vehicle without an appointment. Your Service Advisor, Lonnie, handle my request for scheduled maintenance and check engine light issue. She could have made me get a appointment sch More

by horn_sid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
Jul 18, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! Our team appreciates your business, come back and see us!

July 13, 2022

Trust them to take good care of my car. Staff very helpful.They let me know if something needs done. More

by auntmomo25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Koester
Jul 14, 2022 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review! Our team appreciates your business, and we hope to see you again!

July 12, 2022

Fast and easy recall fix on car. They worked well with us on drop off and getting keys back conveniently. More

by Jmschulze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure
Jul 14, 2022 -

Sunset Ford of Waterloo responded

We appreciate the great review and your business. Our team looks forward to seeing you again in the future!

July 08, 2022

Our original dealer went out of business and Sunset took over our service issues and has done a great job. More

by Satisfied consumer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Sunset Ford of Waterloo responded

Thank you for sharing this with us! Our team is here for any future needs!

July 08, 2022

Lonnie and the technician were very helpful and quick. Great service and even helped with an unplanned recall. More

by phioleary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share your experience with us! We appreciate your business, and we hope to see you again!

July 07, 2022

Lonnie was awesome! I really appreciate everything she did for me. She was very helpful😃 More

by SHERIBROCCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! We are lucky to have Lonnie, and it is great to hear she took care of you. Come back and see us!

July 06, 2022

They did a great job and it runs great. And they git it back to me when promised More

by JEVANS20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! Our team enjoyed having you here, and we hope to see you again!

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