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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
479 Reviews
Call Service Center (618) 221-1996

479 Reviews of Sunset Ford of Waterloo - Service Center

Sort by
May 14, 2024

Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great More

by MCFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this! We are so happy to hear about your great visit, and we hope to see you again!

Helpful
May 14, 2024

Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great More

by MCFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this! We are so happy to hear about your great visit, and we hope to see you again!

Helpful
May 14, 2024

Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great More

by MCFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this! We are so happy to hear about your great visit, and we hope to see you again!

Helpful
January 27, 2024

Was easy to get along every one From the service writers to the end Thanks More

by ridgetop
Recommend Dealer
Yes
Report | Print
Jan 29, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team truly enjoyed working with you, and we're here for any future needs!

Helpful
January 25, 2024

I live the new valet option. Service us always fast and friendly and the text updates and questions are easy to follow and answer More

by m_steinbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sid Gallagher
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Jan 26, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team truly enjoyed working with you and we will see you next time!

Helpful
January 22, 2024

Amazing service department! ! Lonnie always takes care of me when I come in for service. More

by jrenaud81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team is here for any future needs, and we will see you next time!

Helpful
January 21, 2024

The service on my vehicle was done very quickly. The service on my vehicle was done very quickly More

by DARREN.E.PAIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Sunset Ford of Waterloo responded

We appreciate the great review and your business! Our team is here for any future needs; come back and see us!

Helpful
January 19, 2024

Made me feel like a valued customer & understood how detrimental down time is for us More

by tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team is here for any future needs!

Helpful
January 19, 2024

Great customer service. Sid and Lonnie found me a place to work while I waited. They gave frequent updates on status of my vehicle repairs More

by jmichaelj99
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sid Gallagher
Report | Print
Jan 22, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We appreciate your business, and we will see you next time!

Helpful
January 19, 2024

Service advisors are nice. Scheduling is easy. Waiting room is clean. My last service done there wasnt great. Vehicle doesnt go straight afger alignment, sterero repaired and i More

by brad_blaylock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sid Gallagher
Report | Print
Jan 22, 2024 -

Sunset Ford of Waterloo responded

Please know that here at Sunset Ford of Waterloo, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

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