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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
487 Reviews
Call Service Center (618) 221-1996

487 Reviews of Sunset Ford of Waterloo - Service Center

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October 30, 2022

My apt was at 1, was told I would probably get in earlier at 130 ish it was just going back and was told just back from lunch another 2 to 3 hour wait, left with no service, not coming back More

by STEFFB73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lonnie Pope
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Suhre, Dustin Ruckhaber
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Nov 01, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share with us. I am sorry that happened, as our intentions are to get customers in and out as efficiently as possible. We apologize, and if you would like to discuss this further, please reach out. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

October 28, 2022

Quick check-in, some of friendliest staff I've ever encountered, and they got the service done in less time than estimated, More

by RANGER1360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Elliot
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Oct 31, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review! Our team wishes you all the best, and we will see you again in the future!

October 28, 2022

Seemed like the service dept. was friendly. It was quick and easy to get in and out... More

by pdquirin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this! We are so happy to hear that our team took great care of you, and we hope to see you again!

October 20, 2022

The service I had completed was completely in a timely matter and I had no issues. No complaints. More

by JONESRE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share your experience with us! Our team wishes you all the best, and we hope to see you again!

October 17, 2022

Answered my questions within a reasonable time. Was in and out of service within a timely manner More

by Vnordike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! Our team is always here to help!

October 14, 2022

The service desk personnel were very kind and helpful. (can't remember their names...sorry) More

by goosex4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We appreciated the chance to earn your business, and we hope to see you again!

October 13, 2022

Lonnie was very helpful and a pleasure to work with. Work was scheduled and done in a timely manner. More

by rhornick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review! Our team enjoyed working with you. We are so happy to hear that Lonnie took great care of you, and we hope to see you again!

October 13, 2022

The service on my car was good. No complaints. Serviced both cars same day. My husband’s car: -Didn’t reset the maintenance req’d light -Said he had an oil leak but wasn’t s More

by NSTEELE2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2022 -

Sunset Ford of Waterloo responded

Thank you for your feedback on your experience with us. Our team appreciates your business, and we hope to have the chance to work with you again!

October 13, 2022

On time and did what they said they would do on the visit. Very polite More

by GWADE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2022 -

Sunset Ford of Waterloo responded

We appreciate the great review! See you next time!

October 11, 2022

The service was quick, they didn't sell me on frivolous extended warranties or protection plans, and the price for an oil change was very reasonable. More

by 2021 Outer Banks Bronco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We are so happy to hear that our team took great care of you. Our team is here for any future needs. See you next time!

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