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Sunset Ford of Waterloo - Service Center
Waterloo, IL
488 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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488 Reviews of Sunset Ford of Waterloo - Service Center
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October 31, 2022
Brought my 2019 Ford ranger in to figure out what was wrong with the heating and cooling system. Once Lonnie my service advisor Heard what the problem was she knew that it might require a few days and le wrong with the heating and cooling system. Once Lonnie my service advisor Heard what the problem was she knew that it might require a few days and let me know right away. Turns out my whole heater box had to be changed out and the service department worked with my warranty through Silver Rock to get the truck back to me in just 4 days. Great work! More
by timzspot
Verified Customer
October 30, 2022
My apt was at 1, was told I would probably get in earlier at 130 ish it was just going back and was told just back from lunch another 2 to 3 hour wait, left with no service, not coming back at 130 ish it was just going back and was told just back from lunch another 2 to 3 hour wait, left with no service, not coming back More
by STEFFB73
October 28, 2022
Seemed like the service dept. was friendly. It was quick and easy to get in and out... was friendly. It was quick and easy to get in and out... More
by pdquirin
Employees Worked With
October 20, 2022
The service I had completed was completely in a timely matter and I had no issues. No complaints. matter and I had no issues. No complaints. More
by JONESRE1
Employees Worked With
October 17, 2022
Answered my questions within a reasonable time. Was in and out of service within a timely manner Was in and out of service within a timely manner More
by Vnordike
Employees Worked With
October 14, 2022
The service desk personnel were very kind and helpful. (can't remember their names...sorry) (can't remember their names...sorry) More
by goosex4
Employees Worked With
October 13, 2022
The service on my car was good. No complaints. Serviced both cars same day. My husband’s car: -Didn’t reset the maintenance req’d light -Said he had an oil leak but wasn’t s No complaints. Serviced both cars same day. My husband’s car: -Didn’t reset the maintenance req’d light -Said he had an oil leak but wasn’t specific as to where it was coming from More
by NSTEELE2012
Employees Worked With
October 13, 2022
On time and did what they said they would do on the visit. Very polite visit. Very polite More
by GWADE60
Employees Worked With
October 13, 2022
Lonnie was very helpful and a pleasure to work with. Work was scheduled and done in a timely manner. Work was scheduled and done in a timely manner. More
by rhornick
Employees Worked With
