Sunset Ford of Waterloo - Service Center

Lonnie did a great job getting my truck serviced in a timely manner. I originally scheduled service (online) and then called to inquire about getting the rear camera recall dine at the same time, I was timely manner. I originally scheduled service (online) and then called to inquire about getting the rear camera recall dine at the same time, I was told they needed to move my original service appt to accommodate the recall, and then never completed it due to lack of parts…the other issue I had was my truck had greasy fingerprints on the door handle and the steering wheel as stunk like diesel. Lonnie had them wipe the handle and I took care of the rest. When I got the truck home I noticed the oil filter was wet with residual oil (which is a pet peeve of mine). Other than lack of cleanliness, not getting the recall maintenance done and apparent lack of attention to detail (cleanliness) I was satisfied with the outstanding customer support, had that element been lacking you would not have received 5 stars. More

Very clean, and everyone was kind and helpful. The woman at the service desk kept me up to date on my vehicle work and status. The woman at the service desk kept me up to date on my vehicle work and status. More

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Quick professional and great customer service. I would go there again for service repair thanks again I would go there again for service repair thanks again More

Sunset took care of my concerns. Fast service for the works. I asked for quote on new battery and they had that ready when I checked out Fast service for the works. I asked for quote on new battery and they had that ready when I checked out More

Was told we had to spend a lot of money to fix a blinker issue. Took a long time to fix. Then the key fob that was the big cost and time did not work. The vehicle is my daughters car who goes to school in S issue. Took a long time to fix. Then the key fob that was the big cost and time did not work. The vehicle is my daughters car who goes to school in Springfield,Mo. a dealership in Springfield fixed the issue (wonderfull place to do buisiness). We had to pay for this and have not been reimbursed from Sunset Ford’s mistake! More

Lonnie and Danielle are great. Love their communications.. They know their stuff always know what customers need. Love their communications.. They know their stuff always know what customers need. More

Sunset is a great place to shop and do business. They will take care of you in every department. They will take care of you in every department. More

I appreciated the quick and efficient service. The service desk personnel were friendly and helpful. The service desk personnel were friendly and helpful. More

Very good experience. Excellent service department. Lonnie Pope is a true professional. They even arranged for my car to be detailed while I was in for warranty work. Excellent service department. Lonnie Pope is a true professional. They even arranged for my car to be detailed while I was in for warranty work. More