Sunset Ford of Waterloo - Service Center

The woman checking us in was very friendly and efficient. She explained the procedure and helped the recall work process go smoothly. She explained the procedure and helped the recall work process go smoothly. More

The service manager was fantastic. She got us in right away when other big dealerships in South County would not. She got us in right away when other big dealerships in South County would not. More

This dealership’s service is terrible if you need anything more than the very basics done with your vehicle. 6 months ago I was told I had an oil leak, but nothing to worry about and they would addre anything more than the very basics done with your vehicle. 6 months ago I was told I had an oil leak, but nothing to worry about and they would address it at the next oil change and for me to just check the oil level periodically. This last oil change I expected to have this problem resolved along w/ a check engine light that came on. I was told they could not fix anything and to take it somewhere else to get it fixed. I would have did that 6 months ago if I knew they were going leave fixing the problem on an expensive diesel engine in a truck I purchased there up to me. More

I have dealth with Sunset Ford for 23 years from sales to service and never had an bad experience.. service and never had an bad experience.. More

Clean. Service was quick. Reception area was nice. Coffee was hot and fresh. Did what they said they would do Service was quick. Reception area was nice. Coffee was hot and fresh. Did what they said they would do More

Did good job at reasonable time and good check from service desk can't complain about anything service desk can't complain about anything More

I’m very disappointed that I had to take my truck over to Sunset Hills for 3 days to get repaired instead of having it done in Waterloo. This is the second time I’ve had a major repair that took at least 3 d Sunset Hills for 3 days to get repaired instead of having it done in Waterloo. This is the second time I’ve had a major repair that took at least 3 days to repair and it doesn’t even have 90,000 miles on it! More

Service, was not completed as asked, mechanic declined to rotate tires as asked, they decided tires were to wore, plenty of tread on tire left. rotate tires as asked, they decided tires were to wore, plenty of tread on tire left. More

Lonnie was very professional. She handle my issues in a very efficient and timely manner. She handle my issues in a very efficient and timely manner. More

Lonnie did a fantastic job in getting me in for an appointment.. Sunset got me in with no problem plus a carwash! appointment.. Sunset got me in with no problem plus a carwash! More