Sunset Ford of Waterloo - Service Center

I’m very disappointed that I had to take my truck over to Sunset Hills for 3 days to get repaired instead of having it done in Waterloo. This is the second time I’ve had a major repair that took at least 3 d Sunset Hills for 3 days to get repaired instead of having it done in Waterloo. This is the second time I’ve had a major repair that took at least 3 days to repair and it doesn’t even have 90,000 miles on it! More

Lonnie was very professional. She handle my issues in a very efficient and timely manner. She handle my issues in a very efficient and timely manner. More

Lonnie did a fantastic job in getting me in for an appointment.. Sunset got me in with no problem plus a carwash! appointment.. Sunset got me in with no problem plus a carwash! More

Got in at my appointment time and did not have to wait long staff was friendly and pleasant long staff was friendly and pleasant More

I hate the up selling every time I go in for a oil change, almost as bad as dobbs change, almost as bad as dobbs More

They were quick and very polite. Handled everything perfectly. Will definitely be having our service completed here again. Handled everything perfectly. Will definitely be having our service completed here again. More

My experience concerning this last service appointment was perfect, the service advisor communicated with me every step of the way and my truck was completed within the time frame discussed. was perfect, the service advisor communicated with me every step of the way and my truck was completed within the time frame discussed. More

Stop pressuring about other services and making up issues that don’t exist. Went to a friend who has his own stop and said that there was no issue with what you said was wrong. that don’t exist. Went to a friend who has his own stop and said that there was no issue with what you said was wrong. More

Stopped in for works oil change. They were able to fit me in. The rep was nice and friendly. And as a bonus, no oily hand prints on hood or door. So nothing to complain about. They were able to fit me in. The rep was nice and friendly. And as a bonus, no oily hand prints on hood or door. So nothing to complain about. More

Lonnie did a great job getting my truck serviced in a timely manner. I originally scheduled service (online) and then called to inquire about getting the rear camera recall dine at the same time, I was timely manner. I originally scheduled service (online) and then called to inquire about getting the rear camera recall dine at the same time, I was told they needed to move my original service appt to accommodate the recall, and then never completed it due to lack of parts…the other issue I had was my truck had greasy fingerprints on the door handle and the steering wheel as stunk like diesel. Lonnie had them wipe the handle and I took care of the rest. When I got the truck home I noticed the oil filter was wet with residual oil (which is a pet peeve of mine). Other than lack of cleanliness, not getting the recall maintenance done and apparent lack of attention to detail (cleanliness) I was satisfied with the outstanding customer support, had that element been lacking you would not have received 5 stars. More