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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
487 Reviews

487 Reviews of Sunset Ford of Waterloo - Service Center

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February 13, 2023

Had the works done oil change, etc, the job was finished on time and with no issues More

by JOHNBRUENING1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Sunset Ford of Waterloo responded

We appreciate the outstanding review and your business! Our team is here for any future needs, and we wish you all the best. Come back and see us!

February 06, 2023

On time as promised. Lonnie kept me in the loop and worked with me and all this while not feeling well. She is a trooper and an asset to Sunset!! More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share your experience with us! Our team truly enjoyed having you here, and we will see you next time!

February 05, 2023

We have had all services and repairs since 2017 performed at the Waterloo location. They have always been very thorough and performed professionally. More

by MUFFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We appreciate your business, and we will see you next time!

February 05, 2023

Lonnie is great at her job. Very accommodating. She always goes above and beyond to make her customers happy. More

by escape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! Our team enjoyed working with you, and we hope to have the opportunity to work with you again. Come back and see us!

February 04, 2023

Very good service department Everyone was friendly and very professional work was done in a timely fashion More

by glenntonnies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber, Dustin McKenzie
Feb 06, 2023 -

Sunset Ford of Waterloo responded

We appreciate you taking the time to share this with us, and we hope to have the chance to work with you again!

February 01, 2023

Sunset identified the problem with my D150 heated seats. Ordered the part and had it fixed the next day. More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! We're happy that our team helped you with your vehicle and got you taken care of. Our team is here for any future needs!

January 29, 2023

Amazing service department! ! Lonnie is great and explains everything throughly!! Always upfront with what services are due and what they cost. More

by jrenaud81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and for your business! It was a pleasure working with you, and we hope to see you again!

January 29, 2023

The service staff were extremely attentive, helpful, and time efficient. I could not say anything nicer about our experience there. More

by Jessveath21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber, Dustin McKenzie
Jan 30, 2023 -

Sunset Ford of Waterloo responded

We appreciate the great review! Our team enjoyed having you here. Come back and see us!

January 28, 2023

First time there but was surprised that it turned out really good would recommend to someone More

by nmmasters2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Sunset Ford of Waterloo responded

Our team wishes you all the best, and we can't thank you enough for your business and recommendation! See you next time!

January 28, 2023

Great service, from friendly people. Good coffee as well, but I wish they had some donuts. More

by Gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber
Jan 30, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! Our team is here for any future needs, and we will see you next time!

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