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Sunset Ford of Waterloo

Waterloo, IL

Overview
Employees
Reviews
Vehicles
4.8
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,894 reviews

July 10, 2024

Excellent Customer Service Caring Attitude Excellent knowledge of product/forms needed for transactions and all areas pertaining to purchase More

by Fay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Sunset Ford of Waterloo responded

Thank you for the 5-stars and your business! We hope to work with you again!

July 09, 2024

If you are looking for a new vehicle I would recommend seeing Adrian at Sunset Ford in Waterloo. ~ he patiently answered all my questions and worked with me to get my new Bronco at the best price. More

by lobo109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Sunset Ford of Waterloo responded

Congratulations on your Bronco, and thank you so much for your business! Our team enjoyed working with you and is here for any future needs. See you next time!

July 08, 2024

John was a Great salesman, kind and professional . Terrible guy Andrew Wild almost lost sale More

by wndy_rynlds
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Kyle Brewer
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2024 -

Sunset Ford of Waterloo responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. - Pete Heutel, General Manager - pheutel@sunsetford.com or 314-467-1148

June 29, 2024

Joe Hill and the folks at Sunset Waterloo are fair, friendly, easy to work with, and sold me a well-maintained fair-priced used car. They even let me take the car to my mechanic in Missouri. It's ver More

by ojuliana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debbie Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you all the best. Come back and see us!

June 29, 2024

Friendly Meeting our needs a priority Going out of their way to ease the process More

by mkish
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete gave us personal attention!
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Jul 01, 2024 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review! We will see you next time!

June 21, 2024

Got a great used Taurus at a great price. Would gladly buy from Sunset Ford again. More

by The Boss
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and your business! Our team enjoyed having you here, and we hope to see you again!

June 20, 2024

Sunset Ford Waterloo was a bit of a drive for me, but had the right vehicle. Great news when I got there - I found Joe Hill , sales and Kyle Brewer, manager eager to answer all of my 1001 questions! The tra More

by lucindaseymour4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! It was such a pleasure working with you, and it is great to hear that our team provided you with the 5-star service you deserved. We wish you many happy, safe miles, and we're here for any future needs. Enjoy your new truck!

June 18, 2024

The car we wanted was at the St Louis Sunset dealership. After one phone call, it was immediately brought to Waterloo for us to test drive. Jo was easy to work with. More

by gregorytbadger1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team truly enjoyed working with you, and we are so happy to hear that they helped you find the perfect vehicle. We wish you many happy, safe miles, and we are here for any future needs! Thank you for choosing Sunset Ford of Waterloo!

June 07, 2024

Everyone was really nice, A little time consuming. But over all I would go back More

by ames2678
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Sunset Ford of Waterloo responded

We appreciate the feedback on your experience, and our team hopes to have the opportunity to work with you again. Enjoy your vehicle, and thank you for choosing Sunset Ford of Waterloo!

June 07, 2024

John and Kyle were amazing. Our buying experience was super easy and quick! They weren’t kind and helpful! Highly recommend! More

by mrsmp0709
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and recommendation! Our team enjoyed working with you, and we hope to see you again. Enjoy your new vehicle!

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