Sunset Ford of Waterloo

If I could rate a 10 I would! ! Amazing service, everyone was so helpful and welcoming. I will recommend this dealer to everyone!! ! Amazing service, everyone was so helpful and welcoming. I will recommend this dealer to everyone!! More

I sent my vehicle to Sunset ford of waterloo because i had a wrench pop up on my dash. With my vehicle being only 2 years old and having only 26000 miles I figured that this should be covered under my bas had a wrench pop up on my dash. With my vehicle being only 2 years old and having only 26000 miles I figured that this should be covered under my basic manufactures warranty. I called Sunset ford of xx louis and was told I could be put on a waitlist or I could take my vehicle to Sunset ford of Waterloo. Needing the vehicle I decided to have the vehicle towed to the Waterloo location because the Code that I could see on the app said that the vehicle had a Powertrain malfunction/ Reduced Power. When the vehicle was received at the shop they looked at the vehicle and couldn't find any issues with the vehicle a second technician they said that it looks like something was spilled on the gear shift and nothing was spilled on the gear shift. I spoke with another dealership and was told that it would be submitted under no issues found and I wouldn't have to make a payment for a diagnostic charge instead they charged me $206 for a diagnostic charge and weren't at all willing to submit the request to ford. Seems like Sunset ford doesn't want to take care of their loyal customers. I have bought 2 vehicles from sunset ford and am in the market for a truck and will be sure look for a different dealership in my area! More

Adrian F. was great to work with. He was very understanding in what we wanted in our new truck. Thank you Kyle for the opportunity to with with Adrian. Tha was great to work with. He was very understanding in what we wanted in our new truck. Thank you Kyle for the opportunity to with with Adrian. Thank you Adrian! More

I don’t know if I’ve ever said that buying a car was fun, but I truly have the best experience purchasing my new bronco from Joe Hill! He was patient, he stayed late for us, and he put up with my husband‘s but I truly have the best experience purchasing my new bronco from Joe Hill! He was patient, he stayed late for us, and he put up with my husband‘s nonstop dad jokes and entertaining hot takes on life like he enjoyed them (maybe he did…🤣). He was kind, courteous, and efficient. We went in knowing the exact vehicle that we wanted to purchase, But he still took the time to share the wealth of information that he had about the vehicle and showed us a little interesting things about it that we would’ve probably not noticed for months, if at all. He worked to honor the deal that was given to us by another dealership that dropped the ball and did so with grace. Thanks Joe! We already love the “Crochet Cruiser”!🤣 Great Car, even better experience. More

We had a great experience! I would definitely go back to purchase another car with Sunset Ford of Waterloo. The overall feeling of the dealership is based on trust and honest I would definitely go back to purchase another car with Sunset Ford of Waterloo. The overall feeling of the dealership is based on trust and honesty. More

Very fair and honest Business they run would definitely go back for future purchases very happy overall go back for future purchases very happy overall More

Joe was so responsive to questions and super friendly and easy to work with. He was very knowledgeable as well. The rest of the team at the dealership was provided great service. I would definitely do busi easy to work with. He was very knowledgeable as well. The rest of the team at the dealership was provided great service. I would definitely do business there in the future. More

Sunset Ford had a great team that provided good service and information about my purchase. and information about my purchase. More

This is a fantastic dealership! They’re helpful and will go out of their way to make a deal with you and for you. Could definitely see this being my primary dealership for years to They’re helpful and will go out of their way to make a deal with you and for you. Could definitely see this being my primary dealership for years to come. More

Adrian was incredible. He was responsive to questions and in helping me secure financing and overall pleasant throughout the entire process. He was responsive to questions and in helping me secure financing and overall pleasant throughout the entire process. More