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Sunset Ford of Waterloo
Waterloo, IL
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,894 reviews
August 27, 2024
Adrian was great to work with on getting our new 2024 Ford F-250. Thanks Adrian. Ford F-250. Thanks Adrian. More
by connievogt86
August 27, 2024
Everyone we dealt with was very friendly and professional. They made the entire process easy and non stressful for the buyer. professional. They made the entire process easy and non stressful for the buyer. More
by ebrinkmann
August 26, 2024
I was in need of a new (but not brand new) and reliable car due to my old car breaking down for about the 15th time. I had previously had a very good experience at Sunset Ford in Waterloo with a great and car due to my old car breaking down for about the 15th time. I had previously had a very good experience at Sunset Ford in Waterloo with a great and friendly salesperson, Joe Hill. I'm sorry, but I just don't trust my Ford dealer in the town I live in. Joe is very experienced with selling cars, he's very approachable and helpful. I told him what I was looking for and he took us on a drive in a 2018 Ford Explorer Limited, and then he looked up the Carfax info and printed it out for me. Well, I didn't waste any time, this car has a 3rd row, power everything, heated seats, rode real smooth on the highway and backroads (like I said, Joe is experienced and he knew to drive it on roads other than the highway so I could see how it handles on different roads). I knew this car was what I needed and wanted. Got the credit check going and then it was time to talk to Andrew White (Finance Manager). He was very helpful and explained everything to me in a way that I understood, and gave me advice on the different interest rates and a couple different ways I could pay for the vehicle (I'll be honest, my credit card usage is pretty high and he did his best to get me the best interest rate and deal possible). Signed all the paperwork, called my car insurance company (Progressive, which I think is the best) and got the Explorer added to my policy, and I drove it home that day! I've been driving it for over 2 weeks and I LOVE my new car. I would highly recommend Sunset Ford if you're ever in need of a vehicle, because I know from experience you can trust them and they will treat you right! More
by cassyboucher
August 25, 2024
Never like spending that kind of money but the experience was fun and relaxing thanks to John, Bill and Andrew! was fun and relaxing thanks to John, Bill and Andrew! More
by Rich Etling
August 22, 2024
We bought an awesome brand new Ford Maverick Hybrid from Sunset Ford in Waterloo IL. The entire buying experience was a pleasure!!!! All with the help of our very knowledgeable and friendly salesperson Sunset Ford in Waterloo IL. The entire buying experience was a pleasure!!!! All with the help of our very knowledgeable and friendly salesperson Joe Hill.. Thank you so much!!! I will definitely recommend Joe Hill to family and friends!!! More
by cindymah
Verified CustomerAugust 21, 2024
I just bought a new Ford Maverick truck from Joe Hill at Sunset Ford in Waterloo. He was great to deal with and answered all my questions with patience and kindness. We even exchanged corny jokes and I got Sunset Ford in Waterloo. He was great to deal with and answered all my questions with patience and kindness. We even exchanged corny jokes and I got some new material from him.😁Bottom line, I highly recommend buying a new or used vehicle from Joe at Sunset Ford. More
by Oldman13
August 15, 2024
Joe was great. He made my car buying experience enjoyable from begining to end. I will be referring all family and friends to him for future vehicle purchases. T He made my car buying experience enjoyable from begining to end. I will be referring all family and friends to him for future vehicle purchases. Thank you Joe. More
by adkaufman73
Employees Worked With
August 02, 2024
Joe, Kyle & Andrew were guys of great calliber! They took care of me, and that is how I ended up with a Desert Sand Bronco! Definitely an amazing purchase, I would recommend Waterloo Sunset Ford They took care of me, and that is how I ended up with a Desert Sand Bronco! Definitely an amazing purchase, I would recommend Waterloo Sunset Ford to anyone buying any Ford products. Amazing Experience! More
by debruijnerichard
