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Sunset Ford of Waterloo
Waterloo, IL
1,907 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,907 reviews
November 26, 2024
Adrian was great to work with. Excellent communication and made sure everything was handled quickly. Would recommend to anyone give him a call. Excellent communication and made sure everything was handled quickly. Would recommend to anyone give him a call. More
by ScottM
November 26, 2024
Was not expecting to buy that day but the cars available and the pricing could not be ignored. Our salesman Adrian Fitch was knowledgeable and very personable without being pushy. All in all it was a pleasa and the pricing could not be ignored. Our salesman Adrian Fitch was knowledgeable and very personable without being pushy. All in all it was a pleasant experience More
by Margotw1
November 26, 2024
Adrian my sales person was very attentive and respectful. Everyone was friendly. I did not feel pressured. Everyone was friendly. I did not feel pressured. More
by Mick
November 23, 2024
Joe Hill was outstanding working with me. He was very knowledgeable and was not high pressure whatsoever. The entire process was fast and easy. I highly recommend Joe Hill and Sunset Ford. He was very knowledgeable and was not high pressure whatsoever. The entire process was fast and easy. I highly recommend Joe Hill and Sunset Ford. More
by howesbg
Employees Worked With
November 19, 2024
Of all the vehicles I've purchased over the years, and the dealerships and sales personnel I've dealt with, this experience at Sunset Ford was by far the best I've had buying a car. No pressure, no sneaky the dealerships and sales personnel I've dealt with, this experience at Sunset Ford was by far the best I've had buying a car. No pressure, no sneaky tactics or back and forth waiting games. John, the Sales Rep, was courteous, knowledgeable and answered all my questions and concerns. Him and Kyle, Sales Manager, made the process EZ-PZ, as well as giving me a really good deal! All the personnel I dealt with at the dealership were true professionals. So, for a stress-free experience buying a vehicle, hook up with John at Sunset Ford. I highly recommend him!! More
by Dave Wolf
Employees Worked With
November 18, 2024
My radio is still not working. Have had my truck for over a month now and still not fixed,it wasn’t working at the time of the purchase Have had my truck for over a month now and still not fixed,it wasn’t working at the time of the purchase More
by Maekeith86
Employees Worked With
November 17, 2024
I had a truck totalled and needed replaced. I got one that I liked and Joe is a nice guy. I got one that I liked and Joe is a nice guy. More
by afouste73
November 16, 2024
Buying my truck from Sunset was a great experience. Joe was very easy to work with! Joe was very easy to work with! More
by klaurent85
November 14, 2024
Adrian was so knowledgeable and provided great service. He went above and beyond, helping us find just the right vehicle. Thanks so much! He went above and beyond, helping us find just the right vehicle. Thanks so much! More
by jks_60
