Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunset Ford of Waterloo
Waterloo, IL
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,894 reviews
February 21, 2024
The buying experience that I had with the Sunset Ford staff was nothing short of amazing. Adrian made the process smooth and was very easy to work with. staff was nothing short of amazing. Adrian made the process smooth and was very easy to work with. More
by Jackie
February 19, 2024
Fantastic experience and will return for next truck. Thank you and see you next time. Thank you and see you next time. More
by Jimjimjimmyjimmy
Employees Worked With
February 11, 2024
We worked with Joe as our salesman and have never had a better car buying experience! He made everything easy for us from the start. We weren’t planning on trading in my car but Kyle met us at a great pric better car buying experience! He made everything easy for us from the start. We weren’t planning on trading in my car but Kyle met us at a great price that we couldn’t turn down. Treff made the final signing process extremely easy. Overall we had an amazing experience with this team and they have earned our future business. We could tell they genuinely wanted us to walk out happy and satisfied, which we were. I look forward to my next car-buying experience with them! More
by stephanie.l.kinard
February 01, 2024
Great staff who care about the customer and greatly value service. They stuck with me throughout the purchase and answered question I had. This is the second vehicle I have purchased through Sunset and lik service. They stuck with me throughout the purchase and answered question I had. This is the second vehicle I have purchased through Sunset and likely not the last. More
by derousser1
Verified CustomerJanuary 27, 2024
Absolutely a great car buying experience. Joe Hill was very quick to respond to my request for more information about the vehicle I was interested in and in no time I was driving home. Thank Joe Hill was very quick to respond to my request for more information about the vehicle I was interested in and in no time I was driving home. Thank you to Joe and the staff of Sunset Ford, Waterloo, IL. More
by KMG
January 25, 2024
I live the new valet option. Service us always fast and friendly and the text updates and questions are easy to follow and answer Service us always fast and friendly and the text updates and questions are easy to follow and answer More
by m_steinbaugh
