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Sunset Ford of Waterloo
Waterloo, IL
1,982 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,982 reviews
July 05, 2025
Lonnie is the absolute best! ! Communication is wonderful, kept me in the loop every step of the way. Can’t say enough about how great the experience was, will be going back for A ! Communication is wonderful, kept me in the loop every step of the way. Can’t say enough about how great the experience was, will be going back for ALL my service needs! More
by Jbrym1
Employees Worked With
June 30, 2025
I stopped by to look at a car I saw online and loved it. Joe and his team were amazing, got it done and I drove my new car home within a couple of hours. Best and easiest experience I’ve ever had purchasing Joe and his team were amazing, got it done and I drove my new car home within a couple of hours. Best and easiest experience I’ve ever had purchasing a vehicle! Highly recommend! More
by Rebecca
June 27, 2025
What a great experience; I will shop here from now on for my vehicles. Thanks for making it easy. my vehicles. Thanks for making it easy. More
by Xewive2454
Employees Worked With
June 26, 2025
Great low pressure salesman and felt like we could really trust him. My daughter loves the new vehicle she purchased. Thank you. trust him. My daughter loves the new vehicle she purchased. Thank you. More
by John
June 23, 2025
Sunset Ford Waterloo had exactly the car we were looking for and it was a great price. Joe Hill handled everything perfectly and the whole process was the quickest we ever experienced when buying a car. T for and it was a great price. Joe Hill handled everything perfectly and the whole process was the quickest we ever experienced when buying a car. Thank you Joe. More
by carole.buerman
June 20, 2025
My salesman , John Ries was super professional and polite . He knew the vehicle very well and gave us a thorough education on our Bronco and all of its features. . We truly enjoyed working with him. The sale . He knew the vehicle very well and gave us a thorough education on our Bronco and all of its features. . We truly enjoyed working with him. The sales manager, Kyle Brewer ,helped facilitate the sale in a timely and pleasant manner . More
by trekosh
June 20, 2025
Everyone was very friendly and professional. The entire process was easy and I was able to get the vehicle I wanted The entire process was easy and I was able to get the vehicle I wanted More
by glen
June 18, 2025
Sales dept is great We will be selling our new truck after dealing with Lonnie again. Un-professional when I try to schedule appointments.. No longer provide loaners… Have to rent a car for warranty w after dealing with Lonnie again. Un-professional when I try to schedule appointments.. No longer provide loaners… Have to rent a car for warranty work… I will not be spoken to in the manner she speaks after spending 60 plus thousand on a new truck after buying 6 plus ford trucks in the past. Such a shame. More
by Chuckles79
