Sun State Ford

my experience for a first time buyer was great. Joe did everything in his power so that could drive this car from the lot. i am please to reccommend him and also sunford state. everything in his power so that could drive this car from the lot. i am please to reccommend him and also sunford state. More

Have never been in for service as I was trying to resolve a problem with a warrenty plan and this has been going on since August. Your people just gave me the run around. Your finance department is the prob a problem with a warrenty plan and this has been going on since August. Your people just gave me the run around. Your finance department is the problem that I am having. They sold me a plan and I canceled it within 30 days and I never got a refund. Very poor business! As I was told that I would have to wait until the loan was paid in full for a refund. The loan was paid off in August 2012 and I called for my refund? Don't even ask how many phone calls I made as each time I would have to repeat the whole story over again and you just get sick of hearing that we have no record of this? No one in your company took any notes??? To bad that your dealership has no clue of what they are selling or for that matter no clue on how to correct the problem! More

We were in and out in a short period of time with out cost to us Customer service was very friendly and got my car funished right away cost to us Customer service was very friendly and got my car funished right away More

The lady I dealt wit (sorry I forgot her name) absolute perfect customer service. If all your employees were like her you would be the perfect dealer. perfect customer service. If all your employees were like her you would be the perfect dealer. More

was able to buy the car that had just come in seller was wonderful overpaid and got a quick refund, nothing else to say went there drove the car one onlt paid cash went home haven't went back there or calle wonderful overpaid and got a quick refund, nothing else to say went there drove the car one onlt paid cash went home haven't went back there or called there suppose I'll not win then More

Right vehicle at the right price! Very responsive sales crew. Found vehicle on Internet and was contacted immediately by Mike Abbott. He was very knowledgable and did a great job. crew. Found vehicle on Internet and was contacted immediately by Mike Abbott. He was very knowledgable and did a great job. More

I took my car to Sun State Ford body shop after an accident to get the driver window replaced, driver door and rear quarter panel painted. They (Sun State Ford) charged me about $1200, which was fine accident to get the driver window replaced, driver door and rear quarter panel painted. They (Sun State Ford) charged me about $1200, which was fine since insurance was covering it. They charged for specifics like removing and re-installing side molding, which they never did. They taped it off and painted over it. They got paint on the bottom of the molding and on the weather stripping of the rear window. When I first saw this I asked for a refund for what they charged for and didn't do. The body shop manager said something along the lines of. "Our guys only get paid so much to do the work..." Refused to refund my money but gave me a $50 gas card. The next week when I was washing my car looking it over in detail the antenna fell off. I found out that they broke the antenna base and super glued it back on leaving some glue spots on the roof. I talked to the general manager she forwarded me to the body shop manager, I believe his name was Jose. He apologized, gave me a new antenna base and some money to buy a new antenna. I've also noticed they didn't paint the entire door as there were chips not painted at all. There were chips that were painted and not filled. The paint is chipping off still and a few runs along the door jam. It looks like they just painted over the old paint and didn't prep it at all. My current concern is when I roll the window up there's something inside clunking. So I'll have to take the panel off and see what else they broke. I drive a 2002 Ford. I took my Ford to a Ford dealer because I thought they knew how to work on a Ford. This is by far the worst experience I have ever had with ANY business. It's not that they made a mistake, that's understandable. But LYING up front about what you're being charged for and not doing it. Damaging a customer's property, hiding it and hoping they won't find out. These things are unacceptable and inexcusable and no way to run a business. Every car in my household is a Ford. I used to absolutely love Ford. How GM and Chrysler failed and needed a government bailout but Ford didn't was something to be proud of. Because Ford had integrity and stood for doing what's right. Not just anyone should be allowed to sport that blue oval and clearly these people should not. More

Went to buy a new 2013 Explorer, Ron the salesman was great. The sticker price was $39000.00.I have bought many new vehicles but have never delt with one that was unwilling to negotiate the price. I know great. The sticker price was $39000.00.I have bought many new vehicles but have never delt with one that was unwilling to negotiate the price. I know they are able to sell vehicle close to dealer invoice price but the sale tactics of going back and fourth with the sales or finance manager is a big turn off. they know what the bottom line is. I did not appreciate the tone of the sales manager or finance manager that came in to talk to me. A long story short a bad bad experience. Went to another dealer got same vehilce minus navidational system (720.00)invoice sitcker price for $34000.00. More

07-2011 to present I purchased a car, a 2009 Dodge 07-2011 to present I purchased a car, a 2009 Dodge Caliber, the end of Jan 2011. I was told by Marcos that the car had a 75,000 Power train Warrant 07-2011 to present I purchased a car, a 2009 Dodge Caliber, the end of Jan 2011. I was told by Marcos that the car had a 75,000 Power train Warranty. In July the transmission started acting up. I went to Dodge and was told that the car never had a Warranty due to the fact that it was sold to enterprise. After getting no where with Chrysler I called Marcos leaving several message over several days and never getting a call back I called again and told them I would wait on hold. He (Marcos) asked me to bring the car in ( an hour and a half from my home) for someone to look at. I took it in July 29th. The service department looked at the car and confirmed that the transmission was in face slipping. The service manager asked if I would be willing to get a different car, I told him it did not matter what I drove as long as my payments were the same and it was the same year as mine or newer. The service manager said that he needed to talk to his boss and he would call me on Monday. He (the service manager) had Marcos call and said that He would like us to come in to look at cars. We again drove and hour and a half to look at cars. After 5 and a half hours We were told that they just couldn't get the payments where they needed to be and would not come down on the prices to meet our current payment. My husband and I were asked in to the Used Car office and met with Ahmed Hannaoui and Dan Napoleon. They said "we have done all we can and we are a no haggle dealer and we can not change the prices". They then asked if they could have a week to look for cheaper cars. I agreed and they said they would call in a week. They did not call and I called them several times before I got and answer. They could not find anything and asked if they (Sunstate Ford) replaced the transmission would We be happy. I agreed as long as it was replaced with a new transmission and the transmission had a warranty. Dan said that that would be fine and he would confirm with his manager. Marcos called me several days later and asked that I bring in the car to get fixed. I agreed and asked if I would be provided with a way to get home. Marcos confirmed that Sunstate would pay for the rental. I Dropped the car off Aug. 6th, I'd left my insurance papers in the car by accident and went back to Sunstate to get them. Sunstate had already taken my Car to Orlando Dodge and referred me to Leland Riner to get my paper. I spoke to Leland and he advised that as soon as he got the go ahead it would take max a week to repair and to call him on Monday. I did Call and he said that Sunstate took the car back they said it was too expensive. I called sunstate and asked Dan what was going on and what should I do as the rental was only for a week. He said hang on to the car they are looking for somewhere else to repair it but that they purchased the Transmission from Orlando dodge that someone else would be putting in in. I called the next week and they were still working on it. Dan said he would call me. I finally received a call from Marcos saying My car was ready when could I pick it up on Sept 29th I told him I could come by in the afternoon around 3 on the 1st. By 2pm he was calling asking where I was and If I was coming. We picked up the car as agreed on the 1st and returned the rental car. I asked where it had been fixed and for paperwork to document the repair and warranty. I was brushed off by Dan stating he was not involved with the repair and he would mail the papers on Monday the 3rd (as of 10/21 they have not been received). On 10/24 the car started making strange noises and I had it looked at by a mechanic. He stated that it was NOT a new transmission and that it was having issues and appears to be slipping again. I called sunstate and asked for Marcos, he said to bring it in and I asked again about how I would get home if they kept it. He immediately said "wait I am transferring you to Dan." Dan answered and I told him who I was and asked again about the paperwork and told him that it was acting up again and why it was not a new transmission. He said "I never said it would be new, I don't know who fixed it there is no warranty we have done all we can for you going above and beyond, steadily raising his voice." I told him that he did not need to be rude but that it needed to be taken care of as it was not new and 3 weeks should not ruin a just installed transmission and said I would contact the general Manager. Said Goodbye and hung up. More

I love love love the service department at Sun State Ford! They get it right the first time and the wait is always quick. I did purchase from them a few years ago and like the service department, they Ford! They get it right the first time and the wait is always quick. I did purchase from them a few years ago and like the service department, they were spot on. Great service, inventory and pricing. More