Sun State Ford

Maurice, at Sun State Ford in Orlando , was the first contact with any Ford representative about the Ford Fusion HYBRID. My husband and I were due to buy a new car. We keep our cars for 7-8 years . It i contact with any Ford representative about the Ford Fusion HYBRID. My husband and I were due to buy a new car. We keep our cars for 7-8 years . It is important to have a car that will fit our needs, perform beyond the 8 years and have a good resale value. Looking to the future buyer it is obvious that HYBRIDS will be the car of choice. Maurice asked us some great style and use questions and encouraged us to take a test drive. He helped us identify the best fit for our needs. We came in thinking we wanted the Energi but after we sat with Maurice we discovered that the regular HYBRID could possibly fit our needs. Maurice did everything right and honorable to ensure we had the latest information and kept contact with us through our entire learning experience. My husband and I felt our experience with Maurice was like speaking to a trusted family friend. We did purchase our vehicle from another ford dealership only because Sun State Ford could not locate the vehicle with our specific configuration. It turns out that the configuration we wanted was highly desirable and for the Florida Market it was a challenge to obtain outside of a factory order . Sun State was trying to seek a possible trade with another dealership but again , being that it was so desirable and in demand model / trim, there weren't any dealers willing to trade. As a result of the excellent customer service from Maurice ,we plan on servicing our new Ford Fusion HYBRID Titanium with Sun State. Thank you Maurice Katie and Joe More

Hands down the best car buying experience I have ever had. I told them what I wanted and what I wanted to pay and they made it happen no BS, no back and forth. Great people to buy a car from super frie had. I told them what I wanted and what I wanted to pay and they made it happen no BS, no back and forth. Great people to buy a car from super friendly! Go see Cecil and ask for Carlos in Finance More

very bad deal on 2008 f-250 that every one at ford knows is a bad model, nothing being done render the problem! the truck was never fixed correctley after the first blown motor, now close to another, must b is a bad model, nothing being done render the problem! the truck was never fixed correctley after the first blown motor, now close to another, must be every few hundred thousand miles!!! More

The young man was very friendly and he searched for a way to get me a discount on the seat belt malfunction I had in my convertible mustang. The courtesy driver was kind a female whom I tipped, and the overa to get me a discount on the seat belt malfunction I had in my convertible mustang. The courtesy driver was kind a female whom I tipped, and the overall experience was good. Mullinax Ford off Northlake, West Palm Beach. More

We have been a repeat (Loyal) customer for many years, (1) new truck and at least (4)new Explorers over the years. If we wern't sastisfied with the dealer or product, we wouldn't be returning. The servic (1) new truck and at least (4)new Explorers over the years. If we wern't sastisfied with the dealer or product, we wouldn't be returning. The service department has sastisfied our needs! More

Tracy in service, always helps me understand what work is to be done and usually pretty accurate on the time it takes to do the work. She pays attention to me, the customer in what my requests are and stamp to be done and usually pretty accurate on the time it takes to do the work. She pays attention to me, the customer in what my requests are and stamps my book for my service interval work. I will buy/service here again. Thanks, Ben Harlan More

I found the sales staff to be informative, friendly and product knowledgeable. Also, the dealer maintained a good selection of CUV and SUV vehicle inventory. My wife and I were very pleased with our sales product knowledgeable. Also, the dealer maintained a good selection of CUV and SUV vehicle inventory. My wife and I were very pleased with our sales experience. More

Initally went in for recall service and was treated very well. My truck went in and was done as promised. ( a first for me in Florida). While we waited, we walked and looked a some used vechiles and met CHA well. My truck went in and was done as promised. ( a first for me in Florida). While we waited, we walked and looked a some used vechiles and met CHARLES REDD. This man is awsome!! I informed him tht we owned a ranger and it was too small and we were considering an suv but couldnt afford much. He showed us a couple options and what impressed me the most was when we asked, he left us alone to look and talk.... NO HIGH PRESSURE... When we were ready to talk, he put together some numbers on a vehicle we liked, we drove it, got us the deal WE wanted, at an interest rate that was AWSOME. He then took us to CHARLES KIRKLAND in the finance department to do th paprework. Of course he tried to sell us the traditional exteded waranty and when we said no, it was no... we didnt get double teamed or hasseled. The total experience was truly hassel free, no pressure, and accually very pleasant. I have lived in Florida now for 3 years and have found that service here is nonexistant. HOWEVER I have been taught today the SERVICE IS ALIVE AND KICKING AT SUNSTATE FORD !!! Congratulations and KUDOS to Charles, Charles, and the rest of the gang at SunState.. You hane my business and my 5 star PLUS recomendation Tim & Rhonda Stankiewicz Orlando, Florida More

my experience for a first time buyer was great. Joe did everything in his power so that could drive this car from the lot. i am please to reccommend him and also sunford state. everything in his power so that could drive this car from the lot. i am please to reccommend him and also sunford state. More

Have never been in for service as I was trying to resolve a problem with a warrenty plan and this has been going on since August. Your people just gave me the run around. Your finance department is the prob a problem with a warrenty plan and this has been going on since August. Your people just gave me the run around. Your finance department is the problem that I am having. They sold me a plan and I canceled it within 30 days and I never got a refund. Very poor business! As I was told that I would have to wait until the loan was paid in full for a refund. The loan was paid off in August 2012 and I called for my refund? Don't even ask how many phone calls I made as each time I would have to repeat the whole story over again and you just get sick of hearing that we have no record of this? No one in your company took any notes??? To bad that your dealership has no clue of what they are selling or for that matter no clue on how to correct the problem! More