Suburban Toyota of Farmington Hills

Mr Dontae was very helpful. He delivered what he promised. I would ask my friends to contact him if they needed a new car. He delivered what he promised. I would ask my friends to contact him if they needed a new car. More

Roger in service was wonderful. He helped out and got me in when I really needed it, he even worked with me on the cost. Highly recommend. He helped out and got me in when I really needed it, he even worked with me on the cost. Highly recommend. More

Dear Manager, I am writing to express my dissatisfaction with the service I received from your dealership. On Thursday, I saw a used Corolla that I liked and I paid an advance to hold the ca dissatisfaction with the service I received from your dealership. On Thursday, I saw a used Corolla that I liked and I paid an advance to hold the car (was not informed about 48 hours hold). I informed your staff that I would come on Saturday to finalize the purchase. I also called on Friday to confirm my appointment for Saturday. However, when I arrived at your dealership on Saturday, I had to wait for two hours for your employees to bring the car and process the paperwork. I had brought my friend who had taken a day off from his work to assist me with the transaction. To my dismay, your employees told me that the car was sold and they tried to call me at 11:15 am (when I was on my way to the showroom).But in 10 minutes when I showed up ,they forgot about the car they just sold and made wait for two hours.. I find this unacceptable and unprofessional. Your employee agreed to hold the car for me when I paid the advance, and he should have honored that commitment. He should have also informed me earlier if the car was no longer available at least when I arrived. As a result of this incident, I and my friend wasted our time and money, my friend lost his overtime pay, and I am paying interest for a car loan that I did not use. I am very unhappy and frustrated by this experience. I tried to be a better person and calmed my friend to not make an issue before other customers who could be first time car buyers like me and spoil their car buying experience like you did to me. I wonder if you would have addressed the issue if I had raised my voice and interrupted the sales. You know what I expected from your side? Just an honest apology.which I never received even after 10 days. thank you and have a great day. regards, Mohamed sarfaras More

I have wonderful experience in my whole life in last 20 years leasing a vehicle so smoothly what joe Lehr give me payment it was same at end. Aiyad Ahmed was also went beyond my expectation. I was out of years leasing a vehicle so smoothly what joe Lehr give me payment it was same at end. Aiyad Ahmed was also went beyond my expectation. I was out of showroom with car within 1 hour 15 minutes. you guys are great. More

Words are not enough to describe the excellent service I received at Suburban Toyota of Farmington Hill. Awring went above and beyond to make sure I was completely satisfied and happy with my purchase. He received at Suburban Toyota of Farmington Hill. Awring went above and beyond to make sure I was completely satisfied and happy with my purchase. Her professional demeanor and great expertise knowledge of the car and process made it a smooth transaction. I will definitely refer friends & family to her. More

We had a great experience working with Aiyad to purchase our Grand Highlander Platinum. He was very professional, accessible, and friendly. He attentively cared about our every concern including our tight s our Grand Highlander Platinum. He was very professional, accessible, and friendly. He attentively cared about our every concern including our tight schedule and detailing the car before delivery (we are very particular about the details!). Alex was also great and managed to get us a much better rate (more than one percentage point) than what we had from another financial institution, and saved us a good sum of money. And, our pre-approved loan offer was already a very good deal! Thank you. More

Great service and communication from Waqas. We are very happy with our purchase! Thank you We are very happy with our purchase! Thank you More

Excellent service. Salesperson (Awring) was outstanding, with an outstanding knowlegde of the car and its features. Salesperson (Awring) was outstanding, with an outstanding knowlegde of the car and its features. More

Excellent dealership. Fast processing of paperwork. Mr Kristian Goode is the best! I am so happy for my RAV4 Hybrid Limited. Fast processing of paperwork. Mr Kristian Goode is the best! I am so happy for my RAV4 Hybrid Limited. More

Exceptional service from Awring! This is our second time buying a car from this dealership through her, and her expertise and professionalism make my car-buying experience seamless. This is our second time buying a car from this dealership through her, and her expertise and professionalism make my car-buying experience seamless. Her dedication and friendly demeanor truly set her apart! More