Suburban Toyota of Farmington Hills

Adam Gilbert has given me the runaround and dodged refunding the balance of my Suburban Care plan for months! I bought a new, non-Toyota vehicle in September 2025 and wanted a prorated refund of the u refunding the balance of my Suburban Care plan for months! I bought a new, non-Toyota vehicle in September 2025 and wanted a prorated refund of the unused balance of my Suburban Care plan from my old car. When I called the Service Department, Adam told me that I could come to the dealership to pick up my check. He went so far as to recommend I come in that Saturday because he’d be there and could ‘take care of me.’ When I arrived, Adam was ‘unavailable’ and I was told that the check was ‘with the accounting department,’ who of course was ‘not in that day,’ and that they’d mail the check to me instead. The check was never mailed. Then, starting in June of 2026, I exchanged multiple emails with Adam regarding my refund check. He first told me he’d ‘look into it;’ weeks later he said he’d ‘let me know when he had more information.’ Adam never let me know or had more information. He has stopped responding to my emails and will not answer the phone or return my voicemails. In the meantime, I continue to receive marketing emails from the Suburban service department telling me I have unused oil change credits on my account… This should have been so simple. All I want is my money back, but Adam refuses or otherwise can’t be bothered to do what he says he’ll do in hopes I’ll just cut my losses and go away. I wonder how many other ‘valued customers’ he’s done this to. Incredibly disappointing experience. More

Robert was the best! Very professional & honest. We appreciated no high pressure sales tactics. Very straightforward and easy purchase. Would definitely recommend! Very professional & honest. We appreciated no high pressure sales tactics. Very straightforward and easy purchase. Would definitely recommend! More

Very professional and curious. Awring was friendly and informative, helping the process move forward with ease. Awring was friendly and informative, helping the process move forward with ease. More

Buying our new 2026 Toyota Camry XSE AWD was a special experience, and Zoe Ruffin made it even better. We traveled from Ohio to Michigan because we had our hearts set on this specific two-tone Camry, and experience, and Zoe Ruffin made it even better. We traveled from Ohio to Michigan because we had our hearts set on this specific two-tone Camry, and from the very beginning Zoe made us feel like we were in good hands. She was always quick to respond, kept us updated throughout the entire process, and made sure every question we had was answered. Even though we were making the trip from another state, we never had to wonder what was happening because Zoe stayed in touch every step of the way. It was also an honor to be Zoe’s very first customers as a new Sales Consultant. You would never have known it was her first sale—she was professional, kind, and genuinely cared about making sure we had a great experience. Her enthusiasm and dedication really stood out, and you could tell she wanted everything to go perfectly. We absolutely love our new Camry and are so glad we made the drive. If you’re looking for someone who truly cares about her customers and goes the extra mile, we can’t recommend Zoe Ruffin enough. Congratulations on your first sale, Zoe—we’re so happy we got to be part of that milestone and wish you continued success! More

Great dealer to do business with them. They are all professional. I was so happy to do business with Awing and the whole team. Thank you They are all professional. I was so happy to do business with Awing and the whole team. Thank you More

Great dealership, with great customer service, and caring staff. I have been coming here for years and would recommend it to anybody. staff. I have been coming here for years and would recommend it to anybody. More

I appreciate nick for helping get my dream car best salesman ever I recommend everyone to go to nick salesman ever I recommend everyone to go to nick More

Excellent staff, especially our sales person, Yusra Tanweer who cheerfully helped us through every step of the purchase process and delivered our Mustang to our home! Tanweer who cheerfully helped us through every step of the purchase process and delivered our Mustang to our home! More

Avoid their service department at all costs. I brought my Toyota GR86 in for routine maintenance, and the technician improperly reassembled my engine airbox, wedging it ajar. This mechanical err I brought my Toyota GR86 in for routine maintenance, and the technician improperly reassembled my engine airbox, wedging it ajar. This mechanical error caused a severe vacuum leak that triggered a P0171 "System Too Lean" Check Engine Light just a few days later, which disabled critical vehicle safety systems like Eyesight.When I returned to have it fixed under warranty, the Service Manager, Adam Gilbert, tried to aggressively extort $1,700 out of me for a non-warranty fuel contamination service, falsely blaming "bad gas." When I used my professional engineering background to ask for hard data, Adam treated me with extreme disrespect, stonewalled me, and forced me to pay the ~$250 CEL (mis-)diagnosis fee. To make matters worse, he flatly refused my legal right to note "Paid Under Protest" on the invoice, leaving me feeling unsafe and trapped just to leave with my own property.During their sham diagnosis, they quietly aligned the airbox flush to hide their mistake. Without changing the fuel, the engine light vanished on its own within a few days because the vacuum leak they created was finally sealed. My service consultant, Juan Ramirez, was very polite and pleasant to deal with, but he was uninformed on a technical level and blindly faithful to his the manager's predatory practices.This is a premium dealership group, but Adam Gilbert's fraudulent billing and technical gaslighting are a pathetic representation of the Toyota brand. I have already filed formal complaints with the Better Business Bureau and the Michigan Secretary of State. Avoid this place if you value honesty and safety. More

Came in to review some Camrys with my family, Roger took the time to show us all the options. He was very transparent with numbers timelines and expectations. Without question would recommend Roger to any o the time to show us all the options. He was very transparent with numbers timelines and expectations. Without question would recommend Roger to any of my friends and family for their next Toyota. More