Suburban INFINITI of Novi

AAA+++ Rating Other automotive dealerships could learn a lot from Suburban Infinity of Novi. I work for a competitor of Infinity and work directly with their global Other automotive dealerships could learn a lot from Suburban Infinity of Novi. I work for a competitor of Infinity and work directly with their global dealerships. I could only hope that our dealerships would treat their customers like I was treated at Suburban Infinity of Novi. Though I only purchased a used vehicle from them, they treated me with the respect of a new car purchaser. It was truly a pleasure working with Rene (Sales person), Ed Sales Manager, Paul, Dealership Manager to Charles the Financial associate. They all worked seamlessly together to make my purchasing experience a pleasant one. By the way, I LOVE MY New/Used Chrysler 300C!! - Thank you all for the great deal and personal attention you gave me!!! More

Service and Sales members are the best ! Renee takes all the apprehension out of purchasing an Infiniti ! She's knowledgeable, professional and courteous. She goes above and beyond what you w Renee takes all the apprehension out of purchasing an Infiniti ! She's knowledgeable, professional and courteous. She goes above and beyond what you would expect from a salesperson. She made my experience thoroughly enjoyable! More

sales consultant and financial service experience I had the pleasure of working with Renee Gleason and Charles F. Biggs Jr. They both gave me an excellent experience, I could not ask for nothing more. I had the pleasure of working with Renee Gleason and Charles F. Biggs Jr. They both gave me an excellent experience, I could not ask for nothing more. I had received my dream car in less then two days after talking to Renee Gleason, and received great financial services for the vehicle from Charles F. Biggs. I am very happy. More

Superb Sales Service!! This is my second car from Surburban Infiniti of Novi and both experiences have been excellent. Renee Gleason and Bill French are highly professional This is my second car from Surburban Infiniti of Novi and both experiences have been excellent. Renee Gleason and Bill French are highly professional and go out of their way to make the buying of an Infiniti an easy, enjoyable and efficient process. Renee was very knowledgeable and was able to hook me up with the exact car I was looking for at a price that was very reasonable. I came back to Surbuban because my first experience with them was equally great. More

GREAT Experience Thank you Renee for your professionalism and assistance with my new Infinity! We absolutely love the vehicle and couldn't be happier with how well it Thank you Renee for your professionalism and assistance with my new Infinity! We absolutely love the vehicle and couldn't be happier with how well it fits with our family needs. Thanks again! More

Outstanding Service and Purchasing Experience! I was extremely pleased with all aspects of my experience with Suburban Infiniti of Novi, Michigan. As an out of state car buyer, I was leery at firs I was extremely pleased with all aspects of my experience with Suburban Infiniti of Novi, Michigan. As an out of state car buyer, I was leery at first of driving from Dayton, Ohio to Michigan simply to buy a used car. The team at Suburban Infiniti went out of their way to ensure that this experience was definitely worth the drive! Not only was I impressed with their detailed knowledge of the high quality used car that I was interested in buying, and their extremely competitive price point, but they also went far above my expectations, delivering some of the best service that I have seen in ANY industry (especially in the used car market). I was especially impressed by the customer service of Alessandro Succuro, Charles Biggs, and Darrel from the maintenance department for personally ensuring that this was the absolute best purchasing experience possible. They delivered on every promise, on time, and on budget. Following my experience I have already spread the word to people that compliment my car, telling them that Suburban of Novi, Michigan provided me with outstanding service, and I will definitely be going back in the future if I am in the market for another Infiniti down the road. -Brandon Bishnow (Dayton, Ohio) More

Exceptional! Highly recommend. Jean is the best! Extremely personable, he puts you at ease the moment you meet him. The entire car purchasing experience from beginning to end was a Jean is the best! Extremely personable, he puts you at ease the moment you meet him. The entire car purchasing experience from beginning to end was a pleasure (yes, I just wrote it was actually a pleasure!) thanks to his genuine concern for YOU, the customer. It is clear he is not out to just make the sale but truly wishes to help you find what YOU are looking for in your next vehicle. THEE absolute best used car salesperson I have ever dealt with and I’ve worked with a few over the years… all of which were quite the typical stereotype used car sales people; being pushy, trying fear tactics etc. Jean was NONE of this. Seriously, have Jean look for whatever you are seeking in a used vehicle. You will no doubt have a great experience working with him! Charles Biggs was also involved with the sale process and he too was very considerate and a pleasure also. More

used 2012 qx56 Purchased the amazing qx56 very happy the sales rep was very pretty patient with me there was a paint dent on the vehicle my rep contact me And offer Purchased the amazing qx56 very happy the sales rep was very pretty patient with me there was a paint dent on the vehicle my rep contact me And offers the pickup and drops off for the repair and keep following up to see if everything was okay this is definitely five stars services More

Wonderful experience I'm so very thankful we were came across Renee Gleason. She was very knowledgable and helped us transition from our Mercedes to our new Infiniti. Re I'm so very thankful we were came across Renee Gleason. She was very knowledgable and helped us transition from our Mercedes to our new Infiniti. Renee definitely knew what what we wanted and needed and she set us up with a beautiful new Infiniti QX60. It was everything we wanted and more. My husband called Renee and explained that I needed to test drive the car on my lunch hour. When I got to the dealership, she was prepared, knowing how pressed I was for time. She had the car pulled up front, ready and waiting. She was very accommodating to our needs. Renee was wonderful and we look forward to working with Renee in the future. We couldn't be happier! More

A Beautiful Day As soon as i walked in the door at the dealership, i was greeted with friendliness. Everyone was kind and helpful. My sales consultant Alessandro went As soon as i walked in the door at the dealership, i was greeted with friendliness. Everyone was kind and helpful. My sales consultant Alessandro went above and beyond to make this a beautiful process. There was no pressure in the process at all. When i drove off the lot in my G37 I thought what A Beautiful Day..... More