Suburban Ford of Sterling Heights

My wife and I came in to drive and purchase a Mustang convertible you had for sale. We had a great ride and gave our sales person our vehicle to have evaluated. The evaluation came back and we prepared t convertible you had for sale. We had a great ride and gave our sales person our vehicle to have evaluated. The evaluation came back and we prepared to go through the paperwork to purchase the vehicle. We were shocked when the sales person went over the figures, which included a $4000 charge for PermaPlate which we were never told about before we started the closing process. We have purchased several vehicles over the past 50 years and never, never were we told we had no choice but to accept the $4000 charge or lose the car. We were also told the service had already been performed, which was impossible since the carpet in the vehicle had plastic on it from the factory and the floor mats were still in plastic in the trunk! The windshield still had stickers on it, so it could not have been done either. I can appreciate the dealership making a fair profit, but the purchaser should have the opportunity to accept or reject a $4000 out of pocket expense, not have it crammed down your throat. We will purchase a new Ford vehicle, just not from your dealership. I know that probably doesn’t matter to you, you will sell the vehicle and someone will pay the PermaPlate costs, it just won’t be me. The sales rep was very good and tried to explain things, but claimed she knew nothing about the additional costs and couldn’t do anything about them. Thanks for hearing about my experience at your dealership. More

Another great Suburban experience! Purchased a beautiful 2018 escape yesterday and couldn’t be happier. Mike was fantastic and helped us find exactly what we wanted. I appreciate your Purchased a beautiful 2018 escape yesterday and couldn’t be happier. Mike was fantastic and helped us find exactly what we wanted. I appreciate your honesty and kindness! More

The Showroom was very clean. All if the staff were polite and very helpful in fi di g my sales representative micheal brown All if the staff were polite and very helpful in fi di g my sales representative micheal brown More

This is one of the worst dealerships I have ever dealt with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very unsafe environment with the rear four cab bolts on my truck not properly reinstalled. { Ford Corporate dealer rep had my truck fixed at another dealership for he no faith in Suburban's abilities} 3] Service managers and Body shop managers both repeatedly out right lied to me!! 4] asked for the General manager or owner to contact me about issues. NEVER heard a peep out of either of them. I would NEVER recommend using this dealership for purchase or service of any kind. More

I came to Mike excited to build my new vehicle. As the wait time for vehicles increased I got into a pickle where I had to get first available Escape because my vehicle at the time took a turn for As the wait time for vehicles increased I got into a pickle where I had to get first available Escape because my vehicle at the time took a turn for the worst. Mike was so attentive and did everything he could to find me a vehicle as close as possible to the one I had built and ordered. The day I picked it up he has flowers and floor mats waiting for me. I completely broke down and cried because he knew it wasn’t the ideal situation but he still made it all positive. I still visit him when I get it serviced and he always makes time for a quick chat. I am so thankful for his customer service and all around empathy. More

Mike was fantastic! It’s was our first purchase with Suburban Ford of a Sterling Heights and we were impressed with the experience Michael Brown provided. He answered al It’s was our first purchase with Suburban Ford of a Sterling Heights and we were impressed with the experience Michael Brown provided. He answered all of our questions very thoroughly. We live in Grand Rapids and drove out to purchase our perfect car, and Michael made the process feel simple and pain free. Everything was handled and in place before we made the drive. We appreciate all his efforts and would recommend to a friend and return when it’s time for our next upgrade. Thanks again! More

Typical salesman, talks fast, tries to have 3 different conversations at once to fool you into the sly stuff he’s doing. This guy wanted me to put down almost 9k on a lease, garbage salesman didn’t even of conversations at once to fool you into the sly stuff he’s doing. This guy wanted me to put down almost 9k on a lease, garbage salesman didn’t even offer other car options. “It’s just the way the world is now” is all we could get out of him. And it was weird how my appraised value on my car jumped up almost 1k more when I keep refusing to bring in more cash for a car. Why not give the customer the best price at first? More

Friendly atmosphere at dealership with all people I encountered. My sales representative, John Halsey was very knowledgeable about my vehicle and provided excellent customer service even giving me extr encountered. My sales representative, John Halsey was very knowledgeable about my vehicle and provided excellent customer service even giving me extra tips about gas saving that my escape has. More

Warm welcome, very knowledgeable, not pushy or aggressive. We actually were just looking and had planned on visiting a Chevrolet dealer after. Joseph Rippolone had been so gracious, helpful and a aggressive. We actually were just looking and had planned on visiting a Chevrolet dealer after. Joseph Rippolone had been so gracious, helpful and assisted us with our needs so well we decided to not look further. Great experience and Everyone was extremely helpful and knowledgeable- couldn’t have asked for a better team. Thank you Joe Rippolone & Suburban Ford More

Purchased a new Bronco Sport three weeks ago. By far the best experience with a purchase in over 30 years. Amazing Sales and Finance team. By far the best experience with a purchase in over 30 years. Amazing Sales and Finance team. More