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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,953 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,953 reviews
December 16, 2015
exactly what we wanted! Mark was very helpful and courteous to us and my children,made this whole process easy,and fast.I WOULD DO BUSINESS WITH HIM AGAIN!!! THANK YOU!!! Mark was very helpful and courteous to us and my children,made this whole process easy,and fast.I WOULD DO BUSINESS WITH HIM AGAIN!!! THANK YOU!!! More
by joycetnewcar
Employees Worked With
Mark DeVergilio
December 12, 2015
Review of Suburban Ford I was extremely satisfied with my experience at Suburban Ford. Joe Franzoni and James Dluzynski were extremely knowledgeable, courteous, helpful, and I was extremely satisfied with my experience at Suburban Ford. Joe Franzoni and James Dluzynski were extremely knowledgeable, courteous, helpful, and friendly. I feel I was given a very fair deal with my lease. The follow-up calls and letters were truly appreciated. I would definitely recommend Suburban Ford to friends and family members. More
by Fusiongirl432
December 12, 2015
Great dealership Friendly, helpful, caring and always available to help me with my car or anything related to my lease. I recommend suburban ford of Sterling Heights!! Friendly, helpful, caring and always available to help me with my car or anything related to my lease. I recommend suburban ford of Sterling Heights!!! More
by Jjpleva
Employees Worked With
Tim Snell, Emilia Gonzalez, Brian Moore
December 10, 2015
Amazing I just happened to call suburban ford to see if they could help me get a 2015 truck. They connected me to Mandy and she was terrific. I did not think I just happened to call suburban ford to see if they could help me get a 2015 truck. They connected me to Mandy and she was terrific. I did not think she would be able to help me due to a couple of financial situations , but she did and got just the truck I wanted. I was driving it off the lot in 2 day's. Thanks again Mandy More
by Tony D
Employees Worked With
Madeline Simon
December 09, 2015
Suburban Ford is the best Outstanding dealership in Sterling Heights that focuses on service and professionalism. They make sure that your stay is done quickly and with the bes Outstanding dealership in Sterling Heights that focuses on service and professionalism. They make sure that your stay is done quickly and with the best possible result. More
by To
December 09, 2015
Impression of Surburban Dealership Recommended by daughter- in- law, who is a employee of Ford. Location was convenient for service and past experiences were good. Newly improvements of Recommended by daughter- in- law, who is a employee of Ford. Location was convenient for service and past experiences were good. Newly improvements of showroom make it pleasant. More
by Ricco
December 09, 2015
Bought a car The minute I walked into the dealership, I was greeted warmly, and felt welcome. I drove the car I wanted and put a down payment on it that day. I the The minute I walked into the dealership, I was greeted warmly, and felt welcome. I drove the car I wanted and put a down payment on it that day. I then purchased the vehicle the next morning. I was again received with friendly service. Thank you Suburban Ford for a great experience> More
by bluefusion13
Employees Worked With
Justin Osen, Mark (MJ) Naeyaert
December 07, 2015
Rich is the best Rich Kramer is the best, he always takes his time and I never feel rushed with his time. I feel I always get the best service from him. I may ask to s Rich Kramer is the best, he always takes his time and I never feel rushed with his time. I feel I always get the best service from him. I may ask to see several cards and that never seems to bother him. I love his patience. I always recommend him to friends and family he is very honest and tells you everything about the price and car. Thanks Elaine and Mark LaDuke More
by elaine10
Employees Worked With
December 06, 2015
Great service Great service! Everyone at the dealer was very friendly. When I had a problem turning in my lease they took care of it right away. Great service! Everyone at the dealer was very friendly. When I had a problem turning in my lease they took care of it right away. More
by spartan11
Employees Worked With
Ron Vaxelaire
December 06, 2015
2016 Ford Escape lease This is our second Ford Escape lease from Suburban Ford and Jeremy Randolph. Jeremy went over pricing and options with us and we felt comfortable wit This is our second Ford Escape lease from Suburban Ford and Jeremy Randolph. Jeremy went over pricing and options with us and we felt comfortable with him. The lease turn in and new lease purchase went smoothly with the new payment being very close to the current one with little out of pocket expense to us. Jeremy and his assistant Jessica Watkins followed up with us after the sale which was nice. We will consider Suburban Ford and Jeremy on future Ford purchases. More
by mike55
Employees Worked With
Jessica Watkins, Jeremy Randolph
