Suburban Ford of Sterling Heights

Destroyed My Anxiety of Buying from a Dealership. When the listing was posted for the 2007 Jeep Grand Cherokee Overland on Cars.com, I knew I had to have it. It looked to be in immaculate condition. I When the listing was posted for the 2007 Jeep Grand Cherokee Overland on Cars.com, I knew I had to have it. It looked to be in immaculate condition. It was even already at a very reasonable price as verified on Kelly Blue Book. More importantly though, I had to make sure it was the right car. I inquired about the truck the first day it was listed, before it had even been through detailing and inspection. Already I became a little afraid, especially since this would be my first time buying a vehicle on my own, when I seen it the first time, there were tons of lights on for ABS, TPS, 4X4, and engine codes. The free CarFax available for the vehicle had a decent history. My sales Consultant, Mario Stellino, told me that their mechanics were working on repairing and cleaning up any problems with the vehicle; I was even able to talk with the mechanic, Dino, who was the person actually working on the truck. He gave me details on all the things they were doing, what was wrong and what things my happen in the long future of the vehicle. I asked how the repairs would affect the price of the car and rest assured, the price we would be negotiating was for having everything on the truck working. After they replaced a few parts on the vehicle a few of the problems were corrected on the vehicle, the only things left were to fix the ABS, TPS, and display. At this point, I requested to take it for a pre-purchase inspection and had the car there immediately, no hassle. For repairing the rest of the vehicle to brand new condition, the pre-purchase inspectors quoted me $1000. Concerned, I brought this to the attention of Mario; he told me he would talk with his boss to see what could be negotiated. The next day I received a call from Mario, after talking with his boss, he offered me the vehicle 1100 lower to cover for the cost of my pre-inspection and all the repairs. I immediately jumped on the offer, purchased the vehicle and had the difference repaired. Now I'm happy to say that I'm driving around MY 2007 Jeep Grand Cherokee Overland with no problems all bellow the price I wanted! It sounds and runs great, rides smoothly, and even tows my boat without complaints. I couldn't believe how smooth the transactions were. They made sure to keep me informed about the vehicle in its process. I was able to take the vehicle on several test drives. I viewed a few similar vehicles. I took the truck for independent inspection, which verified everything Mario and Dino told me. The price was negotiated and adjusted reasonably for me. Although I had already financed the car though my credit union, Caleb, the finance manager, explained my options and offered a few warranties and options they had, I declined them and he did not pressure me at all. We finished the whole signing process in well under five minutes. Everyone I spoke with was more than happy to assist me along the way and was amazingly friendly. I never could have imagined such a wonderful experience going through a dealership after always being told horror stories and how conniving car salesmen were. There was no intense negotiation, arm twisting, or boxing match between me seeing the truck and me taking it home. I would advise anyone looking to buy a car to come and see Mario. I'm so glad I came to Suburban Ford to buy my first vehicle. More

Dave Curtiss was a joy to work with. He listened to our thoughts and offered all the possible directions we could go. No pressure for a sale...sincere effort to h was a joy to work with. He listened to our thoughts and offered all the possible directions we could go. No pressure for a sale...sincere effort to help us decide what option was best for our needs. Dave and his sales manager were GREAT to work with ! Thank You both SOOOO much !! More

Tim made the car buying process enjoyable. As a first time lessee, Tim O'Connor made the whole process comfortable, easy, and fast. I received e-mail responses within 5 minutes, everything was As a first time lessee, Tim O'Connor made the whole process comfortable, easy, and fast. I received e-mail responses within 5 minutes, everything was non-pressured, and it actually made the car buying process enjoyable. Thank you and we will continue doing business when this lease is up! Highly recommended. More

Great customer service and very friendly This was our last stop of the day and it should have been our first. We had great customer service and all around a wonderful experience. Brad helped This was our last stop of the day and it should have been our first. We had great customer service and all around a wonderful experience. Brad helped us leave with our vehicle that day, he knew we lived far and worked very hard to make everything happen for us. We got a great price on our trade in, almost $1,000 more than the dealership we had went to prior. Not to mention a great price on our used GMC envoy. Justin in the finance department was thorough and helpful with getting us out the door (we had our 2 year old son with us) also a happy go lucky personality and smile! Thank you for the great service and vehicle. We will be back: ) More

Great experience I decided to trade in a car and get a new one. My son told me to use his salesperson. TAMMY did an excellent job. Found me the car I wanted, explai I decided to trade in a car and get a new one. My son told me to use his salesperson. TAMMY did an excellent job. Found me the car I wanted, explained every option and explained the financing package. Can't say enough about her! Great experience. More

Great saleman - Good dealership I just bought my first used car, I found it online and arranged via email to test drive the same day. We were met by John who was very nice and knowl I just bought my first used car, I found it online and arranged via email to test drive the same day. We were met by John who was very nice and knowledgeable. He was willing to answer any question we had and did a fine job of juggling 3 customers at the same time - I was amazed. I thoroughly enjoyed the experience of buying from John and I love my used SUV!!! I was a little disappointed in the dealership in that my car was delivered with less than a 1/4 tank of gas...My low fuel warning came on during my drive home from the dealership. There also was only 1 set of keys provided to me for my car...I have always bought new and always got 2 sets of keys...had I known I was only get one I would've negotiated the price down a little since buying a 2nd set from the GMC dealer is going to be costly. More

The best of the best Sarah has ALWAYS been my sales lady making sure my children and I have the best rides ever. I can always count on her to make a sale go smoothly as p Sarah has ALWAYS been my sales lady making sure my children and I have the best rides ever. I can always count on her to make a sale go smoothly as possible. I would recommend her to any one who's seeking a new ride. Along side Sarah is my service advisor Jim, with these two I can always count on a good experience. More

Professional Customer Service I had an issue with my 2015 F-150, Jaclyn set me up an appoint promptly the next morning. She was able to meet the tight timeline I was on, and had th I had an issue with my 2015 F-150, Jaclyn set me up an appoint promptly the next morning. She was able to meet the tight timeline I was on, and had the truck ready for pickup early afternoon. Jaclyn's professional attitude sets her apart from the rest and I would recommend her to anyone in need of Ford service. More

Awesome!!!! I seen a car on line that we were interested in my husband stop buy and took it for a test drive. John Halsey was our sales person, he took the time I seen a car on line that we were interested in my husband stop buy and took it for a test drive. John Halsey was our sales person, he took the time to go through the vehicle in detail I highly recommend him. He was extremely helpful and his great personality will definitely bring us back to Suburban Ford again. More

Awesome Car Salesperson Made my Day highly recommend!!!!!!!! I highly recommend this Dealership they are the best they roll out the red carpet as soon at you step in the door. Mark DeVergilio is super could not I highly recommend this Dealership they are the best they roll out the red carpet as soon at you step in the door. Mark DeVergilio is super could not ask for a better salesperson He was not pushy and made the whole experience to getting a brand new 2016 Ford Escape which is excellent I love it!!!! He helped us out a lot to determine what vehicle would fit our needs and Mark did it from the time my family stepped in the door. Fantastic hospitality and Awesome A+++++++++++ Service!!! Thank you Christopher and Kellie& Michael & Deanna P. :) More