Suburban Ford of Sterling Heights

Great experience I had a great experience buying my new Ford Escape from Suburban Ford in Sterling Heights. From the moment that I walked into the dealership, I felt c I had a great experience buying my new Ford Escape from Suburban Ford in Sterling Heights. From the moment that I walked into the dealership, I felt comfortable and respected by each person that I came into contact with. My salesman, Ian, showed me the cars that I was interested in, answered all my questions and made me feel like he had all the time in the world for me. The sales manager, JR, helped us to get the best price possible for the car as well as for my trade in. I never felt pressured in any way and the entire process went so smoothly. Even the actual dealership is beautiful - so clean, open and friendly. and has a little area for snacks and coffee. I love my new Escape and would definitely recommend Suburban Ford to my friends and family. More

Excellent Customer Service All experiences have been excellent. Jim Belk contacted me about the "pull ahead" lease option on my Ford Escape so I traded my Escape in for another All experiences have been excellent. Jim Belk contacted me about the "pull ahead" lease option on my Ford Escape so I traded my Escape in for another Ford Escape. Jim made sure that the transaction was processed in a timely manner and paperwork was ready when I came to the dealership. My husband also purchased a Ford Escape last year. We have been very happy with our vehicles, as well as the customer service we receive for maintenance issues. More

The experience was very pleasant. Joe was friendly and helpful in the purchase of my new vehicle. He explained all the various options available to us so we could make the proper buyin Joe was friendly and helpful in the purchase of my new vehicle. He explained all the various options available to us so we could make the proper buying decision. The experience was very pleasant.. More

20 Years experience with Suburban Ford Been totally satisfied with the professionalism and customer service at Suburban Ford. I have dealt with Joe Franzoni for 20 years and have always be Been totally satisfied with the professionalism and customer service at Suburban Ford. I have dealt with Joe Franzoni for 20 years and have always been pleased with his expertise and service, plus the deal that I received. More

Great salesperson,, honest and friendly! I was recommend to Jeremy by my daughter and it was a wonderful experience. He helped me sort out my needs for a lease car and was able to work a pay I was recommend to Jeremy by my daughter and it was a wonderful experience. He helped me sort out my needs for a lease car and was able to work a payment that I could afford. Before I knew it I was in a new car the next day and and lovin my new Fusion. Jeremy is a very talented sales person and I would highly recommend him to anyone that is in the market for a new car. He does a great job!! Thanks:) More

Amazing could not been better This is the third lease car I have got for my daughter from James Tucket. The experience has been above and beyond easy and pleasant . I have bought n This is the third lease car I have got for my daughter from James Tucket. The experience has been above and beyond easy and pleasant . I have bought new gm vehicles and have had terrible experiences . Spend $45000 and got treated poor . I couldn't meet James to sign paper work . So he did the unheard of and drove 2 1/2 hours to harbor beach mi to make the deal. I really appreciate great experience . Robert karg Bad Axe mi More

Was very professional and not pressuring. Upon arriving I was asked if I could be helped and who was I their to see. They also had me seated and asked if they could get me anything to drink. Upon arriving I was asked if I could be helped and who was I their to see. They also had me seated and asked if they could get me anything to drink. Was treated very nice by my salesman Jeremy Randolph and he went over all my options and put no pressure on me at all. I presently own a 2009 Ford Fusion and I go to this dealership for all my car maintanance and love the service. Always try's very hard to get me right in and out without a lot of waiting. More

Goes Above And Beyond When You Have A Salesman Who Really Listen's & Knows What You Like & Don't Like Your Going To Return Again & Again Whenever Your In Need Of A New Vehi When You Have A Salesman Who Really Listen's & Knows What You Like & Don't Like Your Going To Return Again & Again Whenever Your In Need Of A New Vehicle & Recommend Them To Anyone You Know And We Loved Our 2010 Ford Focus And When It Was Totaled In A Car Accident We Came And Leased Another Ford Focus And When Our Lease Was Up On Our F-150 We Decided To Buy This One. We're Happy, Happy, Happy Bob & Pam Reinke More

I love my new 2015 F150 I Love my new f150 I leased at suburban ford of sterling heights. The staff at this dealership are well trained and very professional not to say the I Love my new f150 I leased at suburban ford of sterling heights. The staff at this dealership are well trained and very professional not to say the least and the dealership itself is super nice and up to date it really shows how they keep this place clean !!!! Thanks again Suburban you are awesome !!! More

easy in and straight to point customer orientated service i Have purchase mutable vehicles from suburban over the last 15 years I am very pleased with there staff from sales to service .It is amazing feelin i Have purchase mutable vehicles from suburban over the last 15 years I am very pleased with there staff from sales to service .It is amazing feeling of trust you will experence from both departments .i have always felt that they have put my needs at the top of the list .they are extremely customer orientated i have been to other dealers but they do not compare to these guys . walk in the front door an see for yourself. More