Suburban Ford of Sterling Heights

Courteous, professional and honest. Dave was very professional in determining the issues with my vehicle and being respectful of my time. He not only did what he said he was going to do Dave was very professional in determining the issues with my vehicle and being respectful of my time. He not only did what he said he was going to do but did it sooner than he promised. He kept me well informed the entire time my car was in service. I have recommended him to many people who also now will use no one else but him. I would give him more stars if that was an option. More

Got a great deal on my wife’s New Ford Explorer Had a fantastic experience at Suburban Ford of Sterling Heights. Great facilities, got the perfect vehicle, and best possible service. Highly recommen Had a fantastic experience at Suburban Ford of Sterling Heights. Great facilities, got the perfect vehicle, and best possible service. Highly recommend Alex Apess for all your vehicle needs. More

Turned. In a lease and got a new pnr Everyone was helpful and polite. It didn't take long before I was done and there was no pressure! And I got a great car! Everyone was helpful and polite. It didn't take long before I was done and there was no pressure! And I got a great car! More

World Class Customer Service Ardrianna was the best salesperson I've ever dealt with on any level. She was HONEST and knowledgeable about the vehicles she was trying to sell. and Ardrianna was the best salesperson I've ever dealt with on any level. She was HONEST and knowledgeable about the vehicles she was trying to sell. and if she didn't know a particular spec on that vehicle she went and found out the answer. Since this dealership is #1 in Michigan there's a lot of traffic in there but she was very quick and efficient, she always made me feel like I was her number #1 priority while juggling a few other customers. She was funny and friendly and made feel comfortable. I bought a wonderful car from a wonderful person working at wonderful place. If you visit Suburban Ford of Sterling Heights ask for Andrianna she will take care of you. Thanks Andrianna, More

Buyer Beware Just beware that whatever car you may be looking to purchase from them is actually up to 2000 more than posted ... if you are looking at a vehicle pri Just beware that whatever car you may be looking to purchase from them is actually up to 2000 more than posted ... if you are looking at a vehicle priced at 10000 expect to finance around 12000 ... that's how they get you ... they automatically try to get you to pay for GAP coverage on your used car purchase which would cost you $1000 extra or more based on the price of the vehicle you are looking for. Also the worst is that they apply a paint protection and interior protection to all their vehicles before they place them on the lot ... and well that's all well and good ... what they don't mention is that you have to pay for it !!! AND they don't include it on the sticker price ... so just beware of all the things you are signing for on your finance contract ... you can decline the GAP coverage if you wish (and of course you have to come out and tell them that .. they don't tell you in advance that you can opt out if you wish) ... and unfortunately they cant cancel the paint and interior protection because it's already been done to the vehicle ... nice !! More

Poor service departments service and rude workers Yes they are the largest dealership so remember that when you need assistance from the service department and you cant get in for 3 weeks. When they s Yes they are the largest dealership so remember that when you need assistance from the service department and you cant get in for 3 weeks. When they selling you the car its a easy breeze but wait until you assistance from them.Good luck More

Above and Beyond Our sales person Brad spent many hours looking for the car with all the options we wanted. He worked hard getting us the BEST deal for our new car an Our sales person Brad spent many hours looking for the car with all the options we wanted. He worked hard getting us the BEST deal for our new car and a fair price for our trade in. Thank you, Brad! More

Satisfied I love her and him. they were so professional. I had many laughes while doing my paper work. I couldn't ask for two better sales consultants I love her and him. they were so professional. I had many laughes while doing my paper work. I couldn't ask for two better sales consultants More