Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Eric Jeter is one of the most patient, understanding, young man I have had the pleasure of meeting and being assissted by. The way he takes care of crisis matters, Eric Jeter is certainly a professional young man I have had the pleasure of meeting and being assissted by. The way he takes care of crisis matters, Eric Jeter is certainly a professional asset to this company! Thanks again Eric. More

For a supposed certified used Jeep dealership, the product that was sent to me was subpar. The moment I started my car and turned on the air-conditioning and let out a very raspy sounding noise. With product that was sent to me was subpar. The moment I started my car and turned on the air-conditioning and let out a very raspy sounding noise. With a quick Google search, it was clear that there was a little to no Freon in the air-conditioning unit. But of course when I questioned them, they said nope it definitely left our dealership working properly. So somehow over two days in 900 miles it lost all its Freon. The brakes caliper were corroded and were not looked at before sending it, they replaced two out of the four tires and the two ones that were on there were down to 4/32. If you look at the recommendations for certified jeeps, that means those also should’ve been replaced. For a thorough check they certainly didn’t check hardly anything at all. The engineer filter was not the correct model. The cabin air filter was in but upside down in both were filthy when I checked them and replace them as soon as I got the car. So clearly they were not trying at all. And for the ultimate slap in the face, even the dealership or the third-party title company they use drop the ball and did not get me my license entitled soon enough in the state that I live in so I had to go in on my own time and get an extension of one week. Which the sales person claimed to me would be at least two weeks from the sales date. With at least a dozen phone calls and the runaround I still have not gotten any resolution to this as no one from the dealership will contact me back after phone calls, and or emails. Maybe they are better in person but as far as remote, this is the worst experience I’ve ever had. I would strongly suggest not buying from this dealer if you’re doing it remotely and not test driving it. If you don’t believe me, read the reviews of people who have purchased a vehicle remotely and you’ll see that clearly I missed that as I would’ve never bought from the dealership after reading those reviews as well as this one, I’m writing currently. More

I mean, it gets no better. The customer service my wife & I received from both, Rofeal Sr & Jr was unmatched. They go above and beyond to make sure you leave in what you came t The customer service my wife & I received from both, Rofeal Sr & Jr was unmatched. They go above and beyond to make sure you leave in what you came there for. Not only that but also extremely personable making the process simple for the wife & myself. 20/10, would highly recommend! More

Everyone at this location was very helpful and pleasant as I came as a first-time buyer. I was able to find a car that I liked and Rofeal was patient with me regarding exactly what I was looking for. I 100 as I came as a first-time buyer. I was able to find a car that I liked and Rofeal was patient with me regarding exactly what I was looking for. I 100% recommend. More

This was, without question, the worst customer service I have ever experienced. I brought my Chrysler Town & Country to this dealership at the beginning of March because I was experiencing transmission i have ever experienced. I brought my Chrysler Town & Country to this dealership at the beginning of March because I was experiencing transmission issues. The transmission had been replaced with a genuine Mopar transmission just 2½ years earlier and had only 14,000 miles on it. From the start, the dealership and Service Manager, Lenny Lightner, dismissed my concerns and insisted the transmission was not covered under warranty. Rather than taking the time to properly investigate or assist—which is all we were asking for—I was met with poor communication, a complete lack of professionalism, and what I felt were dismissive and threatening conversations. At no point did I feel like anyone was interested in helping resolve the issue. Because of the way I was treated, I took my van to another Chrysler dealership for a second opinion. They reviewed the situation, confirmed the transmission was, in fact, covered under the Mopar warranty, and replaced it with a brand-new genuine Mopar transmission at no cost to me. The contrast between the two dealerships was remarkable. One refused to help and threatened to have my vehicle towed if I did not remove it immediately. The other honored the warranty, treated me with respect, and resolved the issue professionally. I strongly recommend that you do not use this service department for any reason. More

My experience here was amazing. The process was easy, and I am very, very happy with my purchase! Caselle was awesome and Mr. Riggins made things crystal clear. The process was easy, and I am very, very happy with my purchase! Caselle was awesome and Mr. Riggins made things crystal clear. More

Rob has worked with me on several leases and purchases in the past and with my current lease now. He’s always kept his word and gotten me what’s fair. He’s wonderful to work with and made everything streamli the past and with my current lease now. He’s always kept his word and gotten me what’s fair. He’s wonderful to work with and made everything streamlined. 100% recommend going through Rob for your needs. More

Run don't walk away from the service department. Worst service from customer care, to being honest about repairs. Don't bother complaining to management because they have little or no concern about Worst service from customer care, to being honest about repairs. Don't bother complaining to management because they have little or no concern about the incompetence that surrounds them, paid $1900 and left with no repairs completed. They will not inform you that parts are not available and are on back order. The issue is they don't tell you that Back Order means it may be in a week, or 2, More

I really enjoyed working with Caselle to lease my new vehicle ! He made the process so easy and help me get the best deal. vehicle ! He made the process so easy and help me get the best deal. More

Caselle was easy and helpful to work with. I told him exactly what j was looking for and he was able to deliver. I told him exactly what j was looking for and he was able to deliver. More