Caselle Henry

As an out of state customer, you rely a lot of the word and conversations with the dealership on what you’re getting, the process, etc. We agreed on a deal that involved the vehicle I purchased to be dri and conversations with the dealership on what you’re getting, the process, etc. We agreed on a deal that involved the vehicle I purchased to be driven/delivered to me, roughly 4 hours from the dealership. The dealership had told me it would be delivered with a full tank of gas, first issue I had which it was delivered with a half tank of gas. Not a huge deal. The other main issues were the vehicle only coming with 1 key, and no paperwork/owners manual. These would not of been a huge deal, but because the dealership never told me about either detail, it became a bigger issue. The 2nd key is important for us as a family of 4, and the paperwork/owners manual was important as it would have included the door security code. I requested assistance with these issues multiple times and the salesman, Caselle, did assist in ways to get at least the door code but was unsuccessful. At the end of the day, the management directly told me there was nothing they could do, and to basically go away. I never did get any sort of communication from a manager of any kind. It feels like basically they see me as an out of state customer, most likely they won’t get my business again, so why go through any sort of effort to fix the situation? Overall the experience was extremely subpar, and I feel extremely shorted. More

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I was actively shopping lease offers and had a clear timeline to make a decision. I communicated exactly what I needed to move forward, including a full lease breakdown and timing. Initial contact th timeline to make a decision. I communicated exactly what I needed to move forward, including a full lease breakdown and timing. Initial contact through the website resulted in only automated responses, and I ultimately had to reach out directly to get things moving. After that, multiple people responded at the same time, which made the process feel uncoordinated. Despite being ready to move forward, I never received a complete or usable lease quote (VIN, pricing, incentives, and full structure). I ultimately chose another dealership that provided clear, detailed numbers and timely follow-up. This felt like a missed opportunity, as I would have seriously considered doing business here with better follow-through and transparency. More

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This dealership actually helped me find what I wanted for the price I wanted. Casselle was great. the price I wanted. Casselle was great. More

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Mr. Miller and son were very professional, courteous polite. Their customer service was excellent couldn’t ask for any more if anyone is ever interested in coming to suburban dealership please ask in re polite. Their customer service was excellent couldn’t ask for any more if anyone is ever interested in coming to suburban dealership please ask in reference Mr. Miller Senior and Junior. They are awesome thank you so much for my new vehicle. My success stay blessed!! More

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My experience with was the best with Caselle, Hamah, Mike, and Rofeal. Everyone was so kind and understanding of my situation. I am very happy with my experience and would recommend them to anyone and e Mike, and Rofeal. Everyone was so kind and understanding of my situation. I am very happy with my experience and would recommend them to anyone and everyone. Thank you all so much again. More

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Though I haven’t purchased a vehicle yet, I will be going back to see Caselle Henry when I’m ready! He was amazing in every way possible! Answered all my questions and was very patient with me. He also ma back to see Caselle Henry when I’m ready! He was amazing in every way possible! Answered all my questions and was very patient with me. He also made sure I drove multiple vehicles to see which one I enjoyed the most. More

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Rofeal is a GREAT finance manager, he’s very personable and professional. He was able to work with me and give me the best deal possible based on my circumstances and I am beyond grateful, he was patient w and professional. He was able to work with me and give me the best deal possible based on my circumstances and I am beyond grateful, he was patient with me and honest. I would highly recommend him, Hamah & Caselle for all your car needs! They are a good team and they actually care! More

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Very professional and exceeded our expectations by far, serving us the best he knew how, I would definitely shop here for a vehicle again ! Great experience! serving us the best he knew how, I would definitely shop here for a vehicle again ! Great experience! More

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Rofeal and Heymah was great! Heymahs social media presence is so heavy! She convinced me Heymahs social media presence is so heavy! She convinced me More

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Rofeal is the best! !!! From the moment I walked in, Rofeal was friendly, professional, and genuinely interested in helping me find the right car—not just making a sale. !!! From the moment I walked in, Rofeal was friendly, professional, and genuinely interested in helping me find the right car—not just making a sale. They listened carefully to what I was looking for, asked thoughtful questions, and never once made me feel pressured. More

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