Lenny Lightner

If I could put negative stars, I would especially for Leonard who is TERRIBLE. ​I have been a long standing customer of Suburban Chrysler Dodge Jeep and Ram in Farmington Hills, since 2017. I have gen Leonard who is TERRIBLE. ​I have been a long standing customer of Suburban Chrysler Dodge Jeep and Ram in Farmington Hills, since 2017. I have generally received good service while servicing my Jeep Grand Cherokee Summit. I've worked with many service advisors and service managers successfully, but this last visit was HORRENDOUS. I called to make an appointment because my new brakes were squealing at odd times. I was concerned something was wrong with them, especially since they had recently been replaced under warranty, which had previously been fine. I reached out to my advisor, who set an appointment for me to bring my Jeep in for a check. I should note, I had an oil change and inspection a month prior, where no issues were found on my Jeep so, this was a bit odd. On August 5th, my appointment date, I dropped my Jeep off with Steve Champman (my service advisor) at Suburban. Steve had been fantastic up to this point, and he said he'd update me on what they found, if anything. The first issue was that I dropped my car off on Wednesday, August 5th and I hadn't heard anything from my advisor- not on Wednesday nor Thursday, even after I texted him, and he said he'd get back to me. I sent another message on Friday (the Jeep had been sitting on the lot for almost 3 full days at this point), and he replied and he tells me that my Jeep hadn't even been looked at yet. He added that the technician had just received parts for a 2012 Jeep Wrangler that had been waiting for 2 months. 2 MONTHS!! WHAT!?!. He apologized and said the technician wouldn't be able to look at my jeep until next week (no specific day or time). He then offered that I could either leave my Jeep or pick it up and bring it back, which I found absurd. I told him I'd pick it up. So, on Friday afternoon, after it had sat on their lot for almost three days, I picked up my Jeep. I walked in, and Steve wasn't there—no biggie—but the Service Manager, Leonard Lightner, was present. I popped into his office to inquire about the wait and what was happening, as this was not the service I've EVER had in the almost 10yrs of servicing my vehicle with them. He looked at me and in a smug and condescending manner, said that their wait time was 4-5 days before they could look at vehicles. A block of cement could have had more personality and customer service skills than he did. He seemed more concerned with surfing the internet than addressing my concern, and he also said that my advisor should have told me that. Spoiler alert: my advisor Steve was NOT aware of that. Also the service manager, whom I remember as a former service advisor with whom I worked once and would not work with again, showed little care or concern to address or even acknowledge the issue. He conveyed an "It's not my problem, I don't care" attitude. It was at that moment, that I knew it was time to move on. There are some great advisors and great people who work there. My issue with Steve is primarily communication, but my MAJOR issue is with the service manager who in my opinion should not be a manager as he could care less about what's going on in his shop. I WILL not be returning, and I will share this experience with anyone who asks where they should service their vehicle. I hope Chrysler reaches out to me as well so I can tell them about this dealer's poor service. I have since moved on to another dealership where the service is light years better. Personable staff, timely turnarounds, and clear communication. For the record even they thought the issue above was crazy! Also their prices are way better. More

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Took 5 days to diagnose problem even when I brought it in for the scheduled appointment. Took 5 more days to get warranty approval. They kept telling me it wasn't approved yet, Chrysler said it was and eve for the scheduled appointment. Took 5 more days to get warranty approval. They kept telling me it wasn't approved yet, Chrysler said it was and even gave me the authorization number. When I went in to talk to the general manager, Paul, he said, what can I help you with. I said I'd like 5 minutes of your time, his response as he looked as he watch was, you have 4! I have never been treated so poorly as a customer. When I originally send a note to Paul, they had Eric, their customer service manager call me. When I told him I didn't think that I would ever buy another Chrysler, his response was, their quality has really gone down, I don't drive a Chrysler (why would you have someone who spoke of your products that way working for you). We are on week 3 and my car hopefully will be done tomorrow. It needed Shocks, struts, and a new passenger sliding door latch/lock; not major engine work. Today I got a response from the dealer regarding my Carfax rating, and the dealer responded that they wanted to talk to me regarding my rating, and they gave me Leonard Lightner, Service Managers email. Well, I know for a fact he was the service manager when I dropped off my car 3 weeks ago, and when I stopped to talk to Paul, Leonard was no longer an employee at the dealership. Nice job Suburban! More

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For a supposed certified used Jeep dealership, the product that was sent to me was subpar. The moment I started my car and turned on the air-conditioning and let out a very raspy sounding noise. With product that was sent to me was subpar. The moment I started my car and turned on the air-conditioning and let out a very raspy sounding noise. With a quick Google search, it was clear that there was a little to no Freon in the air-conditioning unit. But of course when I questioned them, they said nope it definitely left our dealership working properly. So somehow over two days in 900 miles it lost all its Freon. The brakes caliper were corroded and were not looked at before sending it, they replaced two out of the four tires and the two ones that were on there were down to 4/32. If you look at the recommendations for certified jeeps, that means those also should’ve been replaced. For a thorough check they certainly didn’t check hardly anything at all. The engineer filter was not the correct model. The cabin air filter was in but upside down in both were filthy when I checked them and replace them as soon as I got the car. So clearly they were not trying at all. And for the ultimate slap in the face, even the dealership or the third-party title company they use drop the ball and did not get me my license entitled soon enough in the state that I live in so I had to go in on my own time and get an extension of one week. Which the sales person claimed to me would be at least two weeks from the sales date. With at least a dozen phone calls and the runaround I still have not gotten any resolution to this as no one from the dealership will contact me back after phone calls, and or emails. Maybe they are better in person but as far as remote, this is the worst experience I’ve ever had. I would strongly suggest not buying from this dealer if you’re doing it remotely and not test driving it. If you don’t believe me, read the reviews of people who have purchased a vehicle remotely and you’ll see that clearly I missed that as I would’ve never bought from the dealership after reading those reviews as well as this one, I’m writing currently. More

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This was, without question, the worst customer service I have ever experienced. I brought my Chrysler Town & Country to this dealership at the beginning of March because I was experiencing transmission i have ever experienced. I brought my Chrysler Town & Country to this dealership at the beginning of March because I was experiencing transmission issues. The transmission had been replaced with a genuine Mopar transmission just 2½ years earlier and had only 14,000 miles on it. From the start, the dealership and Service Manager, Lenny Lightner, dismissed my concerns and insisted the transmission was not covered under warranty. Rather than taking the time to properly investigate or assist—which is all we were asking for—I was met with poor communication, a complete lack of professionalism, and what I felt were dismissive and threatening conversations. At no point did I feel like anyone was interested in helping resolve the issue. Because of the way I was treated, I took my van to another Chrysler dealership for a second opinion. They reviewed the situation, confirmed the transmission was, in fact, covered under the Mopar warranty, and replaced it with a brand-new genuine Mopar transmission at no cost to me. The contrast between the two dealerships was remarkable. One refused to help and threatened to have my vehicle towed if I did not remove it immediately. The other honored the warranty, treated me with respect, and resolved the issue professionally. I strongly recommend that you do not use this service department for any reason. More

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Run don't walk away from the service department. Worst service from customer care, to being honest about repairs. Don't bother complaining to management because they have little or no concern about Worst service from customer care, to being honest about repairs. Don't bother complaining to management because they have little or no concern about the incompetence that surrounds them, paid $1900 and left with no repairs completed. They will not inform you that parts are not available and are on back order. The issue is they don't tell you that Back Order means it may be in a week, or 2, More

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I was very impressed with Lenny's problem-solving skills. He was professional and handled everything efficiently, which really put me at ease. skills. He was professional and handled everything efficiently, which really put me at ease. More

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Great service as always will purchase my daughter first car real soon thank you again for Great service car real soon thank you again for Great service More

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I have a 2014 Chrysler 300. It has less then 50,000 miles on it as of 11/15/2025. When I purchased it, I bought a "life time warranty". Recently when I turned on the defrosters It has less then 50,000 miles on it as of 11/15/2025. When I purchased it, I bought a "life time warranty". Recently when I turned on the defrosters to clear up my windshield, the windshield got so fogged up and the defroster seemed to make the worse so that I couldn't even see out the window. At first, the service department said there wasn't anything wrong. I wrote a strong review about how they kept my car for a while and couldn't fix it. They contacted me and ended up replacing the heater core. Well, that didn't fix the problem. So I was driving down the express way and the windows fogged up again and got worse when I turned on the defrosters. I was right by the dealership and pulled in to show then the problem. They stated to drop off the car and they would see if they could find the problem. When we were talking about how I felt very scared to drive the car in the winter as the windows keep fogging up, I was told "then don't drive your car in the winter, or you can just buy a new vehicle". They took the car in again and came to the conclusion that the door panels were warped. Not covered by the life time warranty. They wanted to charge me $2,700 to replace the door panels to correct the problem. I declined as I can't afford that amount of money and they couldn't guaranty that this would solve the problem. I had made many calls to discuss this problem with 3 different people from the service department and also the general manager of the dealership and no on ever called me back. The operator asked me if I wanted to leave a message and I told her no because no one EVER calls me back. She assured me that she would note on her message that I needed to be called back. I never got a call back - again!!!! The first visit to fix the fogged up windows, I also requested to have the oil changed. Paid for it when I picked up the car. Two weeks later, I was toping off the fluids on the car and just checked the dipstick. The oil was black. Took it back to the service department and they said, "Oh, I guess they forgot to change the oil". Gave me a "free" oil change. I took the car into a different Chrysler dealership for them to look into the fogged up windows and within 2 hours they called me and told one sensor needed to be replaced. I got my car back the next day and it was covered by the life time warranty. I will never go back to Suburban Chrysler of Farmington Hills again. I really think that your service techs need to receive a lot more training to be able to repair a car correctly. More

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The whole service department needs to be investigated. They are liars and cover up the shady work. I would not recommend, ever. They are liars and cover up the shady work. I would not recommend, ever. More

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My vehicle was stolen from their SERVICE BAY a week ago! Messages have been left for GM Rob Love with NO return phone call, no apology, nothing. Total negligence on their part! Everybody here should be fire Messages have been left for GM Rob Love with NO return phone call, no apology, nothing. Total negligence on their part! Everybody here should be fired! Apparently their answer is to ignore you after they wrong you and let your vehicle be stolen. Do not take your vehicles here. These people are crooked liars! More

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