Rick Poe

For a supposed certified used Jeep dealership, the product that was sent to me was subpar. The moment I started my car and turned on the air-conditioning and let out a very raspy sounding noise. With product that was sent to me was subpar. The moment I started my car and turned on the air-conditioning and let out a very raspy sounding noise. With a quick Google search, it was clear that there was a little to no Freon in the air-conditioning unit. But of course when I questioned them, they said nope it definitely left our dealership working properly. So somehow over two days in 900 miles it lost all its Freon. The brakes caliper were corroded and were not looked at before sending it, they replaced two out of the four tires and the two ones that were on there were down to 4/32. If you look at the recommendations for certified jeeps, that means those also should’ve been replaced. For a thorough check they certainly didn’t check hardly anything at all. The engineer filter was not the correct model. The cabin air filter was in but upside down in both were filthy when I checked them and replace them as soon as I got the car. So clearly they were not trying at all. And for the ultimate slap in the face, even the dealership or the third-party title company they use drop the ball and did not get me my license entitled soon enough in the state that I live in so I had to go in on my own time and get an extension of one week. Which the sales person claimed to me would be at least two weeks from the sales date. With at least a dozen phone calls and the runaround I still have not gotten any resolution to this as no one from the dealership will contact me back after phone calls, and or emails. Maybe they are better in person but as far as remote, this is the worst experience I’ve ever had. I would strongly suggest not buying from this dealer if you’re doing it remotely and not test driving it. If you don’t believe me, read the reviews of people who have purchased a vehicle remotely and you’ll see that clearly I missed that as I would’ve never bought from the dealership after reading those reviews as well as this one, I’m writing currently. More

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I have purchased my past 3 vehicles from Suburban Chrysler . I highly recommend this dealership!! Chrysler . I highly recommend this dealership!! More

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Excellent service from the dealership—friendly staff, smooth process. They had a nice size lot down the street with plenty of colors to choose from. smooth process. They had a nice size lot down the street with plenty of colors to choose from. More

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Mr Rofeal Miller went above and beyond to ensure all my needs were met. I'm so happy with the service and my new car! needs were met. I'm so happy with the service and my new car! More

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