Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Cory was super helpful and knowledgeable about the different options we were looking at. He exceeded our expectations and delivered above and beyond service! Highly recommend different options we were looking at. He exceeded our expectations and delivered above and beyond service! Highly recommend More

10 out of 10 Masterclass buying parts from Mark Tolhurst and his parts crew, specifically Ryan and Sean. they locate, source, overnight orders in their sleep. ETAs are accurate, Deliveries are flawless, acc and his parts crew, specifically Ryan and Sean. they locate, source, overnight orders in their sleep. ETAs are accurate, Deliveries are flawless, accounting and billing issues are resolved within 24 hours. I mean this guy Mark and the Chrysler dealer in Farmington hills should be the training ground for other parts advisors. More

I purchased a Grand Cherokee and leased a compass this month. I've got a great and very professional support from John Xia. Highly recommend John X. month. I've got a great and very professional support from John Xia. Highly recommend John X. More

John made the process of leasing a new Pacifica seamless. Very personable and knowledgeable. Would highly recommend! Very personable and knowledgeable. Would highly recommend! More

Caselle Henry is very good salesman I would recommend him to all my friends and family great personality down to earth just all around a good person . Suburban Chrysler in Farmington is the way to go. Th him to all my friends and family great personality down to earth just all around a good person . Suburban Chrysler in Farmington is the way to go. They have great new and used cars. I would recommend anyone is looking for a reliable good use or brand new transportation to try suburban Chrysler in Farmington on Grand River. More

I have tried several times to talk to a service tech and can never get through. I have leased a couple of vehicles here but will now take my business to another dealership. can never get through. I have leased a couple of vehicles here but will now take my business to another dealership. More

Very clean very helpful customer satisfaction is a plus explained everything overall great job I will always go to Rofeal as well as send people.. explained everything overall great job I will always go to Rofeal as well as send people.. More

They helped me find my car and it was a tough make to find at the time, but they helped me through it and I ended up getting it! find at the time, but they helped me through it and I ended up getting it! More

If I could put negative stars, I would especially for Leonard who is TERRIBLE. ​I have been a long standing customer of Suburban Chrysler Dodge Jeep and Ram in Farmington Hills, since 2017. I have gen Leonard who is TERRIBLE. ​I have been a long standing customer of Suburban Chrysler Dodge Jeep and Ram in Farmington Hills, since 2017. I have generally received good service while servicing my Jeep Grand Cherokee Summit. I've worked with many service advisors and service managers successfully, but this last visit was HORRENDOUS. I called to make an appointment because my new brakes were squealing at odd times. I was concerned something was wrong with them, especially since they had recently been replaced under warranty, which had previously been fine. I reached out to my advisor, who set an appointment for me to bring my Jeep in for a check. I should note, I had an oil change and inspection a month prior, where no issues were found on my Jeep so, this was a bit odd. On August 5th, my appointment date, I dropped my Jeep off with Steve Champman (my service advisor) at Suburban. Steve had been fantastic up to this point, and he said he'd update me on what they found, if anything. The first issue was that I dropped my car off on Wednesday, August 5th and I hadn't heard anything from my advisor- not on Wednesday nor Thursday, even after I texted him, and he said he'd get back to me. I sent another message on Friday (the Jeep had been sitting on the lot for almost 3 full days at this point), and he replied and he tells me that my Jeep hadn't even been looked at yet. He added that the technician had just received parts for a 2012 Jeep Wrangler that had been waiting for 2 months. 2 MONTHS!! WHAT!?!. He apologized and said the technician wouldn't be able to look at my jeep until next week (no specific day or time). He then offered that I could either leave my Jeep or pick it up and bring it back, which I found absurd. I told him I'd pick it up. So, on Friday afternoon, after it had sat on their lot for almost three days, I picked up my Jeep. I walked in, and Steve wasn't there—no biggie—but the Service Manager, Leonard Lightner, was present. I popped into his office to inquire about the wait and what was happening, as this was not the service I've EVER had in the almost 10yrs of servicing my vehicle with them. He looked at me and in a smug and condescending manner, said that their wait time was 4-5 days before they could look at vehicles. A block of cement could have had more personality and customer service skills than he did. He seemed more concerned with surfing the internet than addressing my concern, and he also said that my advisor should have told me that. Spoiler alert: my advisor Steve was NOT aware of that. Also the service manager, whom I remember as a former service advisor with whom I worked once and would not work with again, showed little care or concern to address or even acknowledge the issue. He conveyed an "It's not my problem, I don't care" attitude. It was at that moment, that I knew it was time to move on. There are some great advisors and great people who work there. My issue with Steve is primarily communication, but my MAJOR issue is with the service manager who in my opinion should not be a manager as he could care less about what's going on in his shop. I WILL not be returning, and I will share this experience with anyone who asks where they should service their vehicle. I hope Chrysler reaches out to me as well so I can tell them about this dealer's poor service. I have since moved on to another dealership where the service is light years better. Personable staff, timely turnarounds, and clear communication. For the record even they thought the issue above was crazy! Also their prices are way better. More