Suburban Chrysler Dodge Jeep Ram of Farmington Hills

I needed service done and Eric was great at communicating and able to get my vehicle taken care of faster than expected. and able to get my vehicle taken care of faster than expected. More

We have bought multiple vehicles through Diane and she has always gotten us the best deal. Friendly and easy to work with. has always gotten us the best deal. Friendly and easy to work with. More

As an out of state customer, you rely a lot of the word and conversations with the dealership on what you’re getting, the process, etc. We agreed on a deal that involved the vehicle I purchased to be dri and conversations with the dealership on what you’re getting, the process, etc. We agreed on a deal that involved the vehicle I purchased to be driven/delivered to me, roughly 4 hours from the dealership. The dealership had told me it would be delivered with a full tank of gas, first issue I had which it was delivered with a half tank of gas. Not a huge deal. The other main issues were the vehicle only coming with 1 key, and no paperwork/owners manual. These would not of been a huge deal, but because the dealership never told me about either detail, it became a bigger issue. The 2nd key is important for us as a family of 4, and the paperwork/owners manual was important as it would have included the door security code. I requested assistance with these issues multiple times and the salesman, Caselle, did assist in ways to get at least the door code but was unsuccessful. At the end of the day, the management directly told me there was nothing they could do, and to basically go away. I never did get any sort of communication from a manager of any kind. It feels like basically they see me as an out of state customer, most likely they won’t get my business again, so why go through any sort of effort to fix the situation? Overall the experience was extremely subpar, and I feel extremely shorted. More

I have purchased my past 3 vehicles from Suburban Chrysler . I highly recommend this dealership!! Chrysler . I highly recommend this dealership!! More

If it wasn’t for this Father and Son duo this pass week Rofeal and Rofeal Jr I wouldn’t be walking out with a car they extended there hand to the extreme to help me I honestly felt like I was related to th Rofeal and Rofeal Jr I wouldn’t be walking out with a car they extended there hand to the extreme to help me I honestly felt like I was related to them I truly appreciate them both going over and exceedingly for me to actually walk out with a car I am so happy they took heavy load of me and I honestly recommend anyone who having a hard time getting car come see them they will take care of u side note also Rofeal Jr came and pick me up and gave me a ride to the dealership so I personally I want to thank them both and let everyone know that they are highly appreciated More

I was actively shopping lease offers and had a clear timeline to make a decision. I communicated exactly what I needed to move forward, including a full lease breakdown and timing. Initial contact th timeline to make a decision. I communicated exactly what I needed to move forward, including a full lease breakdown and timing. Initial contact through the website resulted in only automated responses, and I ultimately had to reach out directly to get things moving. After that, multiple people responded at the same time, which made the process feel uncoordinated. Despite being ready to move forward, I never received a complete or usable lease quote (VIN, pricing, incentives, and full structure). I ultimately chose another dealership that provided clear, detailed numbers and timely follow-up. This felt like a missed opportunity, as I would have seriously considered doing business here with better follow-through and transparency. More

This dealership actually helped me find what I wanted for the price I wanted. Casselle was great. the price I wanted. Casselle was great. More

What a great experience working with Zack Zindani aka “Mr Wonderful”. They were professional, honest, and made the whole process smooth from start to finish. No pressure, just clear information and genuine h Wonderful”. They were professional, honest, and made the whole process smooth from start to finish. No pressure, just clear information and genuine help in finding the right vehicle. Highly recommend if you want someone who actually looks out for your best interest. I was struggling to find a good sales consultant but Zack came through….what a save! More

I had an AMAZING experience with Rofeal and Rofeal jr! From start to finish they made the whole process smooth, easy, and actually enjoyable. They were patient, knowledgeable, and made sure all of my ques From start to finish they made the whole process smooth, easy, and actually enjoyable. They were patient, knowledgeable, and made sure all of my questions were answered. I never felt pressured and he truly went above and beyond to make sure I drove away happy. If you’re looking for great customer service and someone who really cares, I highly recommend working with him. I absolutely love my car! More

Could not have asked for a more smooth and seamless process. Diane was amazing to work with. We look forward to seeing her again in the future! process. Diane was amazing to work with. We look forward to seeing her again in the future! More