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Subaru of Puyallup
Puyallup, WA
641 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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641 Reviews of Subaru of Puyallup
January 22, 2024
Every once in a while something happens that is so unique or out of character that one is compelled to share the experience. After only 11 years and 238,000 miles on my current Outback, I decided it was time or out of character that one is compelled to share the experience. After only 11 years and 238,000 miles on my current Outback, I decided it was time for a new car. After shopping around and having the stereotypical car buying experience at other dealerships, I bought my new 2024 Outback through Alivia Reynolds at Puyallup Subaru and it was an incredibly enjoyable experience. Alivia is professional, knowledgeable, personable, patient and just plain nice! She has impeccable integrity and she should definitely be teaching other salespeople how this process should work. My only hope is that I live long enough to need to buy another new car from Alivia! Bill C. More
by Bill C
Employees Worked With
Alivia Reynolds
January 09, 2024
Was looking for a specific used gen 2 Mini and they had it. Carlos was very helpful and a pleasure to work with; purchased the car with him the very next day. The team was very accommodating; they all di it. Carlos was very helpful and a pleasure to work with; purchased the car with him the very next day. The team was very accommodating; they all did their jobs without being pushy or challenging my intentions. A great experience overall for those that cringe at the car buying process. More
by bmbgus
Employees Worked With
Carlos Valdez
October 27, 2023
Very disappointed with this dealership new advertisement on their ‘express service’! On their website they said no advance schedule needed for oil change however when we get to the dealership service center on their ‘express service’! On their website they said no advance schedule needed for oil change however when we get to the dealership service center, they told us ‘no walk in due to lack of staff and now you have to find oil change elsewhere!’! This is completely false advertisement and waste customer time! More
by summer
Employees Worked With
Brittany Barnett, Rachel Donnelly
September 30, 2023
I've been in and out of countless dealerships since April 2023 looking for a new car since my daily was showing signs of aging. I've encountered many dishonest and sketchy dealerships in that timeframe (see 2023 looking for a new car since my daily was showing signs of aging. I've encountered many dishonest and sketchy dealerships in that timeframe (see my prior reviews), and nonetheless, I was beginning to lose motivation to look at any more cars. Puyallup Subaru restored my faith in dealerships. I found the car I wanted with very low miles and a clean carfax report and reluctlantly made an appointment. On arrival, the car I came to look at was sitting in a little bay, ready for me to test drive it. They even had my name on it :) Spencer Adam met up with me and went with me on a test drive. Spencer is young but very professional and comfortable to talk to. I don't know what training he received, but he handled himself very well. I gave him a chance to sell me the car and he took it. He listened to everything I said and respected my decisions if I refused a service add-on. There was no pushiness whatsoever. There was no hidden agenda. He let me look and test the car however I wanted. Honestly, I wanted to purchase the alarm system not because I wanted it but because Spencer's genuine persona was hard to say no to. Let it be known that he wasn't pressuring me. He just had a very likable personality. When I waited for my financial documents to finish being prepped by their finance advisor, Spencer made sure all my needs were met and would periodically ask if I wanted any snacks or drinks. It was a bit awkward since I'm an introvert and would prefer to wait for my documents to finish by browsing the internet or something lol, but nonetheless, he was making sure I was taken care of! Due to my prior experiences in the last 5 months, I was so thankful to actually be enjoying a visit to the dealership. I'm planning on coming back here for my next car when the time comes. They stress "no-pressure sales" and they live up to it. Spencer called almost a week later and left a voice mail to check in and see how I'm liking the car. This is the first time I've had a dealership call me back to "check in" on me. Thank you for restoring my faith in car dealerships. Thank you to Spencer for being my salesman and thank you for my new 2015 Subaru Legacy!! I LOVE it! More
by Jonathan V
Employees Worked With
Spencer Adams
July 11, 2023
My buying experience with Subaru of Puyallup has been the best during my 49 years of purchasing cars, thanks especially to the solid integrity of Chad Waterman, who consistently followed through with all ele best during my 49 years of purchasing cars, thanks especially to the solid integrity of Chad Waterman, who consistently followed through with all elements of this complex transaction over a period of three months. Sales Consultant Kyrsten Blair is tops, as she filled in for Chad during his summer vacation, assuring that I was continually informed of the status of my custom order Forester, from the production date in Japan right up to the hour it was delivered to the dealership's lot. Their delivery follow-up service is the best anywhere, providing a personalized appointment with Brian Fuller, a specialist in all aspects of any new Subaru. Brian's explanation of every button and beep that is part of this new generation of cars brings the technical complexity down to a typical user's level where you can understand the value of the total package. All in all, Subaru of Puyallup is a great place to buy a car. More
by Richard G
Employees Worked With
Chad Waterman and Kyrsten Blair, Brian Fuller, Matt Harnish
March 22, 2023
I worked with Dawn Abundis and purchased my 2023 Subaru Crosstrek. Dawn was super friendly and easy to work with. She did a great job explaining different features and was patient with test driving the var Crosstrek. Dawn was super friendly and easy to work with. She did a great job explaining different features and was patient with test driving the various cars I was interested in. I visited twice and Dawn had amazing customer service with a relaxed sales approach. She answered my questions and I felt extremely happy with my purchase. Her team worked well together in order to get me financed and out the door. I would recommend this dealership and specifically Dawn as your salesperson. Thank you for an incredible car that I have been enjoying since November 2022. More
by racquelaveluz
Employees Worked With
Dawn Abundis, Subaru Puyallup Reviews
March 20, 2023
On Friday my wife and I went to buy new cars for the both of us. Our sales person Kyrsten helped us through the entire process and even got us into a brand new '22 WRX for me and a '23 Crosstrek for my wife. of us. Our sales person Kyrsten helped us through the entire process and even got us into a brand new '22 WRX for me and a '23 Crosstrek for my wife. The sales manager Chris checked on us constantly to make sure we were doing well and enjoying our experience and made sure that we got a great deal on our trade in. Highly recommend this dealership and their sales team. More
by Zac Trudeau
Employees Worked With
Kyrsten Blair, Diego Grajeda,Chris Williamson
January 27, 2023
Just bought our second vehicle from this dealership. They really are "hassle free" which makes the experience less stressful. Thanks Baylor Campbell! They really are "hassle free" which makes the experience less stressful. Thanks Baylor Campbell! More
by Wesley.lewis1711
Employees Worked With
Baylor Campbell
January 25, 2023
It was our first time getting a new car from a dealership and the experience we had at Subaru of Puyallup was nothing but wonderful. Our agent Dima definitely made it a stress free experience. Answered all t and the experience we had at Subaru of Puyallup was nothing but wonderful. Our agent Dima definitely made it a stress free experience. Answered all the questions we had and helped in every step of purchasing a new car. He was very professional and knowledgeable in his work but also friendly and patient while working with us. Would highly recommend Dima as an agent and Subaru of Puyallup to others for their choice of dealership! More
by aleks
Employees Worked With
Dima Railean
