Subaru of Puyallup

Very disappointed with this dealership new advertisement on their ‘express service’! On their website they said no advance schedule needed for oil change however when we get to the dealership service center on their ‘express service’! On their website they said no advance schedule needed for oil change however when we get to the dealership service center, they told us ‘no walk in due to lack of staff and now you have to find oil change elsewhere!’! This is completely false advertisement and waste customer time! More

My buying experience with Subaru of Puyallup has been the best during my 49 years of purchasing cars, thanks especially to the solid integrity of Chad Waterman, who consistently followed through with all ele best during my 49 years of purchasing cars, thanks especially to the solid integrity of Chad Waterman, who consistently followed through with all elements of this complex transaction over a period of three months. Sales Consultant Kyrsten Blair is tops, as she filled in for Chad during his summer vacation, assuring that I was continually informed of the status of my custom order Forester, from the production date in Japan right up to the hour it was delivered to the dealership's lot. Their delivery follow-up service is the best anywhere, providing a personalized appointment with Brian Fuller, a specialist in all aspects of any new Subaru. Brian's explanation of every button and beep that is part of this new generation of cars brings the technical complexity down to a typical user's level where you can understand the value of the total package. All in all, Subaru of Puyallup is a great place to buy a car. More

I worked with Dawn Abundis and purchased my 2023 Subaru Crosstrek. Dawn was super friendly and easy to work with. She did a great job explaining different features and was patient with test driving the var Crosstrek. Dawn was super friendly and easy to work with. She did a great job explaining different features and was patient with test driving the various cars I was interested in. I visited twice and Dawn had amazing customer service with a relaxed sales approach. She answered my questions and I felt extremely happy with my purchase. Her team worked well together in order to get me financed and out the door. I would recommend this dealership and specifically Dawn as your salesperson. Thank you for an incredible car that I have been enjoying since November 2022. More

On Friday my wife and I went to buy new cars for the both of us. Our sales person Kyrsten helped us through the entire process and even got us into a brand new '22 WRX for me and a '23 Crosstrek for my wife. of us. Our sales person Kyrsten helped us through the entire process and even got us into a brand new '22 WRX for me and a '23 Crosstrek for my wife. The sales manager Chris checked on us constantly to make sure we were doing well and enjoying our experience and made sure that we got a great deal on our trade in. Highly recommend this dealership and their sales team. More

Just bought our second vehicle from this dealership. They really are "hassle free" which makes the experience less stressful. Thanks Baylor Campbell! They really are "hassle free" which makes the experience less stressful. Thanks Baylor Campbell! More

It was our first time getting a new car from a dealership and the experience we had at Subaru of Puyallup was nothing but wonderful. Our agent Dima definitely made it a stress free experience. Answered all t and the experience we had at Subaru of Puyallup was nothing but wonderful. Our agent Dima definitely made it a stress free experience. Answered all the questions we had and helped in every step of purchasing a new car. He was very professional and knowledgeable in his work but also friendly and patient while working with us. Would highly recommend Dima as an agent and Subaru of Puyallup to others for their choice of dealership! More

A B- BBB rating is generous for those wanting to check this dealership out prior to working with them. Shortly after driving my new car away from purchasing at this dealership, it began having significant this dealership out prior to working with them. Shortly after driving my new car away from purchasing at this dealership, it began having significant mechanical problems, cutting power while driving which is largely considered to be unsafe. I gave this dealership the opportunity to handle the warranty work even though it's out of my way geographically. Given the positive sales experience I had, I expected service would take good care of me. Unfortunately, this wasn't the case. I took a drive with their technician and was able to demonstrate the issue. They wanted to get a Subaru engineer involved yet after 45+ days, the car still behaving badly, and me having to chase their service department for updates, I still had no appointment with an engineer. I contacted Subaru of America Customer Advocacy yet the dealership refused to work with them in helping me resolve the issue. Multiple documented messages left over several days for their service manager, Jerad, requesting information were not returned. Without information from service, Subaru could not render assistance to me. I went to general management to escalate but was stonewalled by them as well. The last straw was when the service manager wanted me to bring the car back because they needed to do additional investigation before the engineer would see the car. I suspect I was being manipulated and put off, they were not organized or interested enough to help, and I admit to simply disengaging at that point, sensibly choosing to work with another dealership to save myself further time and aggravation. Finally, the dealership I'm working with now can't find any documentation regarding the diagnostic work I had performed at Subaru of Puyallup in the national database yet I have time stamped and dated hard copies sent to me by their service manager. My experience with this dealership has proven to be professionally and ethically questionable. More

Thank you Jordan Avary and Rachael D. for all your help in purchasing my new Impreza! After having the same car for almost 20 years, the prospect of buying a new one seemed daunting. I st for all your help in purchasing my new Impreza! After having the same car for almost 20 years, the prospect of buying a new one seemed daunting. I started online with Rachael D. and she was beyond helpful, answering any and all questions I had. She arranged a hold on the car I was interested in and, when I had to change the appointment, she took care of that, too! Once I arrived, I met her in person and was introduced to Jordan Avary, sales. and leasing consultant. Throughout the experience of buying the car, from test drive to driving away, Jordan made sure I understood the process. Since purchasing the car, he has checked in with me and answered any questions I have had. I will refer my friends and family to them. More

Andrew made the experience exceptionally easy and comfortable. There are many Subaru dealerships in the area, and the cars speak for themselves. It’s the dealership and staff that make the difference comfortable. There are many Subaru dealerships in the area, and the cars speak for themselves. It’s the dealership and staff that make the difference. Andrew was knowledgeable about the car, there was no pressure. He listened to what I wanted and allowed me the time to see what works best for me. While I won’t be in the market anytime soon for a vehicle, I will refer my friends and family to him because of his excellent service. Thank you Andrew for helping me purchase my new Forester. More