Subaru of Puyallup
Puyallup, WA
By Type
641 Reviews of Subaru of Puyallup
Awesome Car Buying Experience! I have never purchased a Subaru before, but decided on getting a Crosstrek. I met Justin Peoples who took the time to show me a number of Crosstreks a I have never purchased a Subaru before, but decided on getting a Crosstrek. I met Justin Peoples who took the time to show me a number of Crosstreks and the options they had available on the lot. He explained the features of the vehicle and answered all my questions. He gave me a tour of their facility and got me a vehicle at the price I wanted. Subaru of Puyallup has great customer service and a huge selection of inventory to choose from. I'm lucky to have found an excellent car sales rep. More
Purchas of New 2019 Forester Touring Around December 2018 we took our 2016 Forester in for maintenance. We were interested in trading it in for the all new 2019 Forester so we talked to o Around December 2018 we took our 2016 Forester in for maintenance. We were interested in trading it in for the all new 2019 Forester so we talked to our favorite Salesman, George Mayfield, about putting in an order. Yesterday we received a phone call from George letting us know it was in. We were so excited, we immediately drove to the dealership to see the car and there she was. Exactly the one we wanted. All the bells and whistles all cleaned up and a tank full of gas. George is an expert in his field. Always happy to see us, always on top of how the cars operate, ready to make the purchase as easy as possible. Everyone at Subaru of Puyallup is professional. Very easy to talk to and ready to help the customers anyway possible. The dealership itself is first class with the relaxing customer waiting area which boasts a big screen tv and luxurious fireplace. Always clean, always offering water, coffee, tea, cocoa, fruit, and sometimes cookies. Cannot say enough good things about Subaru of Puyallup and their employees. This was the third Subaru Forester we have purchased at Subaru of Puyallup. Our daughter purchased her Subaru Legacy here as well. We are very happy, satisfied customers. More
New 2019 Crosstek, 1st time buyer I want to thank Mary Macfarlane and Kym from Subaru of Puyallup, Mary was super nice, helpful, and informative. I bought my first new car last week, a I want to thank Mary Macfarlane and Kym from Subaru of Puyallup, Mary was super nice, helpful, and informative. I bought my first new car last week, and I couldn't have had a better experience. From entering the dealership to driving away in my new 2019 Crosstek, amazing, amazing service. Thank you Mary for helping me choose and buy my Crosstek, and thanks to Kim for finalizing all the paperwork. I recommend Subaru of Puyallup wholeheartedly, a great place to find your next Subaru! Respectfully, Alexandra More
Premium Service Prior to coming to Puyallup Subaru we were in discussion with a few of their online representatives to get the right car on hold In order to save time Prior to coming to Puyallup Subaru we were in discussion with a few of their online representatives to get the right car on hold In order to save time. Upon showing up Dima came out and was eager to help, we get the car we wanted at a very fair price. Along with the fantastic service Dima provided we were able to get in and out in a timely manor. We highly recommend this dealership but more than that I recommend anyone who is looking to buy from Puyallup Subaru to see Dima. More
Poor communication during buying process While looking online, I found that one dealership advertised itself as "STRESS-FREE" (capitalization is theirs). They will email you their best offer While looking online, I found that one dealership advertised itself as "STRESS-FREE" (capitalization is theirs). They will email you their best offer on a specific car and then you can make an appointment to go in for said car, which is what I did. No negotiating about the price sounded great. So I drove 45 minutes to Subaru of Puyallup on Saturday morning (instead of going to Ballard less than 10 minutes away). I had emailed with the internet sales team about a specific vehicle and agreed upon a price. It then took 4.5 hours before I was driving off with said car! The terrible communication throughout the day caused this to very much not be a stress-free experience, had they communicated how long it would take at the beginning it would have entirely changed my experience. At no point did anyone ask if I was available to wait that long. I sent an email to the VP of the dealership (which, 4 business days later, I have yet to receive a response) - not great customer service, particularly for a dealership that calls itself "STRESS-FREE". Moral of the story is, buy a Subaru, they're awesome cars, just don't work with Joseph at Subaru of Puyallup. More
Stress free Great experience. Will shop here again. Friendly staff and very straightforward. Helped with all my questions and researched a bunch of accessories I Great experience. Will shop here again. Friendly staff and very straightforward. Helped with all my questions and researched a bunch of accessories I was interested in. More
The Best By Far These people will take care of you. They go above and beyond and then some and they do it with a smile. just do it! These people will take care of you. They go above and beyond and then some and they do it with a smile. just do it! More
Awesome buying experience! Buy your next car here, seriously! Kimberlee Cade helped me in buying my Toyota Camry (I know, odd to buy a Toyota from a Subaru dealer but they had Buy your next car here, seriously! Kimberlee Cade helped me in buying my Toyota Camry (I know, odd to buy a Toyota from a Subaru dealer but they had the used one I wanted!) She was fantastic and I had a truly stress free experience. At no time did I feel pressured and Kimberlee made me feel totally at ease. They worked with me on price and I felt great about what I paid for my beautiful new car. Whenever I need a new car in the future this dealer will be my first and probably only stop! And I've been recommending them to everyone I know! More
Great dealer! Austin Embody & Ryan Forstrom are fantastic! We walked into the dealership knowing exactly what we wanted and these guys made it happen. We were nev Austin Embody & Ryan Forstrom are fantastic! We walked into the dealership knowing exactly what we wanted and these guys made it happen. We were never pushed into a sale, always greeted with a smile and felt genuinely cared about by this team. We love you guys from our short time together and wish we had to buy a car more often! Haha Highly recommend! More
Easiest purchasing experience We were on the market for a new vehicle and ended up settling on the Forester. After test driving and shopping around we came to see what was availabl We were on the market for a new vehicle and ended up settling on the Forester. After test driving and shopping around we came to see what was available at Puyallup. Justin showed us what was available on the lot and it wasn't what the wife and I were looking for. He brought up that we could order if we so desired but I wanted to talk numbers before I wanted anyone else time at this point. He basically informed us he would beat any offer we received. With that knowledge in hand we ordered our car and played the waiting game. Fast forward two months and several updates by him. We took delivery and it was super easy and painless. I definitely recommend Subaru of Puyallup and even more so for Justin Peoples for your sales needs! More