Subaru of Gwinnett

The experience was okay in that my problem was resolved. I came in because my tire pressure light was coming on. However, I came in about 3 weeks ago for routine service and mentioned that the tire light w I came in because my tire pressure light was coming on. However, I came in about 3 weeks ago for routine service and mentioned that the tire light was coming on. When I left 3!weeks ago the tire light was off. It seems that the tires were inflated thereby causing tire light to turn off, but no one checked for a slow leak, which apparently is what caused the light to come on 3 weeks later. It could have saved me a trip if this had been checked during first visit. Second issue was my battery failed the test and I agreed to a new one. Imagine my surprise when I check out and find out the new battery cost almost $500. That’s a lot for a battery, and I can’t believe that was the only battery option. If so, I think a little warning about the cost should have been given. Otherwise, my service agent was nice, friendly and professional. Service took longer than I think it should have to replace 1 tire and put in new battery. More

A very knowledgeable and communicative staff. I am very pleased with the service I receive every visit. I am very pleased with the service I receive every visit. More

Very professional would recommend Matthew’ and the dealership , we would consider our next vehicle from Them and Matthew dealership , we would consider our next vehicle from Them and Matthew More

Friendly staff, don't push unnecessary repairs on you, straightforward, the lobby is clean and new coffee machine keeps you entertained while waiting. straightforward, the lobby is clean and new coffee machine keeps you entertained while waiting. More

Diego and the team were impeccable and made this experience seamless! I was in and out with a new car in just 2 hours! experience seamless! I was in and out with a new car in just 2 hours! More

My overall experience was very pleasant. I was treated very well and came away with some memorable moments. I liked the no pressurized sales, the caring nature and patient nature in explai I was treated very well and came away with some memorable moments. I liked the no pressurized sales, the caring nature and patient nature in explaining the features on the vehicles, the after sales customer service was awesome and the clean and aesthetic appeal of the showroom. I am truly in awe of the customer service. All of the personnel I encountered were very personable, courteous, and friendly. They leave a good no great impression. More

I had a great experience at Subaru of Gwinnett from the moment I reached out with a question via email, they responded right away, which I really appreciated. The staff was incredibly polite and friendly t moment I reached out with a question via email, they responded right away, which I really appreciated. The staff was incredibly polite and friendly throughout the whole process. The only downside was that there was only one person handling financing at the time, which led to a wait of almost an hour. While it was a bit of a delay, the overall customer service made up for it. I'd still recommend this dealership for their responsiveness and helpfulness! More

Damir and Susan were such a pleasure to work with- best Subaru experience ever…. And this is my 4th Outback! Subaru experience ever…. And this is my 4th Outback! More

This dealership gives a misrepresentation of what a recommended service is. They lead you to believe that if you do not complete this $500 fluids change that you will have severe damage to your car, wh recommended service is. They lead you to believe that if you do not complete this $500 fluids change that you will have severe damage to your car, when in reality it's based on the fact that the service manual says at "X" miles it's suggested. What is the point of an inspection, if you're going to consistently recommend $1,500+ work be done on the car based on a book and not an inspection. More

David was our sales person. He did a great job and would work with him in the future. This is my 4th Outback He did a great job and would work with him in the future. This is my 4th Outback More