Subaru of Gwinnett

8 hours ago We had an appointment. We were there 20 minutes early. We were in line with at least one behind us. One person rushed in front of us. I tried to get a manager to care abou We were there 20 minutes early. We were in line with at least one behind us. One person rushed in front of us. I tried to get a manager to care about this cutting line situation. He was rude, told us “ we can go elsewhere” and proceeded to be hostile as I asked to speak to the General Manager, and for senior management information , He yelled “ don’t threaten me “ ( which was absurd ) as I said to him, “ I am not of any sort , I am simply telling you I am going to contact management, That’s a fact “ He then refused us service . My wife took the day off; I travelled from out of town. They pulled my car out of line; we did not authorize such. He then continued outside to challenge me for us telling them they should not allow others to cut the line. We waited as did others patiently and don’t think others should race up to cut others whom waited patiently, the matter and his behavior was “asinine “as I told him and we are waiting for Subaru corporate to hopefully resolve. This is our third Subaru and have had many vehicles. Plus, I own a business Never have seen such lack of professionalism, over a prepaid new vehicle simple oil change of all things. More

I purchased an Outback from Lance in 2012 (still have it). It was a good experience so I contacted him and discovered he was now the Manager of New Car Sales. The fact that he is still at Subaru of Gwinn it). It was a good experience so I contacted him and discovered he was now the Manager of New Car Sales. The fact that he is still at Subaru of Gwinnett 14 years later sends a positive message about the stability and morale of the dealership. He referred me to Mathew who helped me find an Outback equipped the way I wanted and gave me a fair price with out a lot of unnecessary negotiations. Mathew was very professional, pleasant, and patient (couple in our late 70s) with us. Overall it was as pleasant an experience as possible, shopping for a new car. More

Everyone was kind and as someone who works in the customer service industry they went above and beyond for me customer service industry they went above and beyond for me More

The absolute best dealership I have ever bought a car from! I will now recommend to all my friends. from! I will now recommend to all my friends. More

The extremely helpful and friendly staff made the car buying experience a breeze. On top of that, the car we bought is fantastic. buying experience a breeze. On top of that, the car we bought is fantastic. More

Wonderful experience. Friendly staff. Easy to work with. Caleb was great, knew a lot about the car I purchased. Friendly staff. Easy to work with. Caleb was great, knew a lot about the car I purchased. More

The service and attention towards the sale was great clear communication about requested docs from Jody and Susan best car sale i ever had. clear communication about requested docs from Jody and Susan best car sale i ever had. More

An enjoyable experience. I felt that my vehicle would get a first rate inspection and it did. Dealing with a service consultant who listened to my concerns and dealt with the I felt that my vehicle would get a first rate inspection and it did. Dealing with a service consultant who listened to my concerns and dealt with them. More