Subaru of Gwinnett

I have been a Subaru owner since 2017 and recently purchased another Subaru Crosstrek. My 2018 Outback is having issues since last year and it has been a nightmare. November 2023 : TPMS light on - t purchased another Subaru Crosstrek. My 2018 Outback is having issues since last year and it has been a nightmare. November 2023 : TPMS light on - took the car to dealership several times and they were not able to fix it. March 2024 : Outback servicing and spent $800 on recommended servicing. August 2024 : my daughter took the car to Nashville and the car started showing check engine, when she took it to Nashville Subaru they claimed service was not done right in Atlanta. Again in few days same thing, took the car back about 3 times. Late September she even paid $200 for diagnostics to find out nothing is wrong with engine. October 2024 : I bring the car back to Atlanta and the check engine light comes back on. Took it to dealership again and they sent me a recommended repairs for about $8000. That’s when I decided to just bring the car back because I was totally confused with inconsistency. Spoke with service manager Mike about my concern and according to him “ let’s just change the battery and I will clean the leaks and then we will monitor and I will use 50% off coupon and all that. We decided to change the battery and 2 other things, end of the conversation I asked him “ how much will all that cost me?” And he wrote $710 on my invoice. Two days later when my husband went to pick up the car he was charged close to $1400. So you see I have totally lost trust in that dealership. How do you sent repairs estimate of $8000 and then decide we don’t need all that and then quote one price and then charge another? It seems like you are making the customers pay for your brand new state of the art facility. Did I make a mistake by buying another Subaru? More

Matthew was great. I worked with him for about a month leading up to the sale. He was helpful but not pushy. He was available when I had questions and worked with me, t I worked with him for about a month leading up to the sale. He was helpful but not pushy. He was available when I had questions and worked with me, through several scenarios, to finalize the best deal for me. I would recommend Matthew to friends who’re considering a Subaru! More

I recently purchased a 2024 Subaru Ascent, and I couldn’t be happier with the entire experience! Tyler Jones was incredibly helpful and attentive to my family’s needs throughout the process. What really stoo be happier with the entire experience! Tyler Jones was incredibly helpful and attentive to my family’s needs throughout the process. What really stood out was how supportive he was—there was absolutely no pressure to make a purchase. Instead, he and the team worked with our situation to ensure everything went smoothly. This is my second time purchasing a vehicle from Subaru of Gwinnett, and once again, they exceeded my expectations. If you’re looking for a stress-free and supportive car-buying experience, I highly recommend them. Thank you, Tyler, and the entire team at Subaru of Gwinnett, for making this such a positive experience! More

Everyone was very helpful in making my car purchase smooth. I love my Subaru and appreciate their kindness and attention to detail. smooth. I love my Subaru and appreciate their kindness and attention to detail. More

This dealership was very friendly and considerate on my purchase of the car. I would definitely recommend this place in the future purchase of the car. I would definitely recommend this place in the future More

Another satisfied customer! Thanks so much Subaru Gwinnett for providing outstanding quality customer service, great auto technicians, and quality maintenance on my car! The Cot Thanks so much Subaru Gwinnett for providing outstanding quality customer service, great auto technicians, and quality maintenance on my car! The Cottman Family More

All departments were easy to work with. It was a good car buying experience and they were straight forward and honest. It was a good car buying experience and they were straight forward and honest. More

Good experience, and everyone is very nice, and I would like to come it next time. like to come it next time. More

Jeff went above and beyond to keep us informed of timing, needs of our car, and explaining necessities and our options. He is personable and understands the system. You are fortunate to have him as an employ needs of our car, and explaining necessities and our options. He is personable and understands the system. You are fortunate to have him as an employee. More

Issa was very helpful and responsive, and overall a great person to work with. I appreciated his service. person to work with. I appreciated his service. More