Subaru of Dayton

Awful experience and a total rip off. I never been to this dealership before. I needed a new key fob. They charged me full price ---about $200. Eventually experience and a total rip off. I never been to this dealership before. I needed a new key fob. They charged me full price ---about $200. Eventually they decided they needed to reprogram the key and for this little job I had to pay over $60. Non existent customer service. No attempt to gain my business. I would have expected them to have reprogrammed the key which took a few minutes for free as a gesture of goodwill. More

First Oil Change Was very impressed with service for oil change. They took about 15min longer than expected and rotated the tires for free. Really appreciated that! Was very impressed with service for oil change. They took about 15min longer than expected and rotated the tires for free. Really appreciated that! Waiting area for service is clean and comfortable. More

Customer Apathy Almost every interaction with this dealership was disappointing. There were a 12 interactions where we just shook our heads and what?... I write boo Almost every interaction with this dealership was disappointing. There were a 12 interactions where we just shook our heads and what?... I write books on the customer service and this is textbook case of how not to do it customer service. I'd go into more detail but I don't what to waste any more of my time. I don't know how they are still in business. We're moving to another dealership. Subaru Corporate saving the day for us on this one but this dealer is firmly on our black list. More

Deceptive service department This past Monday I took my vehicle for a 60k mile service and was informed by phone that the accessory/drive belt was worn and needed to be replaced This past Monday I took my vehicle for a 60k mile service and was informed by phone that the accessory/drive belt was worn and needed to be replaced. I questioned it, but I agreed to have the belt replaced because I have never been mislead here before. When I went to pick up the vehicle and I found that that left the old parts in a box in my car. I looked at the belt they removed and it was painfully obvious that it did not need to be replaced. I was furious! I walked back in and complained and showed the service representative and he apologized. I was offered gift cards for issue, but I refused them and demanded that they refund the money direct to my credit card. The service manager took care of the refund, but offered no apology for the deceptive service. This is not how you run a business and I do not like getting ripped off!! My wife and I have been loyal customers here since 2010. We bought both of our Subaru vehicles here and have had almost all of our servicing performed here. This is a poor way to treat good customers!! Unfortunately, my wife and I are finished giving Subaru of Dayton anymore business! More

never again I bought my first and only Subaru in 2013. It is now 2016 and I have 45,600 miles on it and the clutch has to be replaced for a cost of $1500+...... I I bought my first and only Subaru in 2013. It is now 2016 and I have 45,600 miles on it and the clutch has to be replaced for a cost of $1500+...... I am a 59 year old nurse who has always had a manual and never had this problem before. I am very disappointed and haven't received any help with my concerns. More

Unfriendly and unwelcoming My husband and I went in to test drive the WRX. I had been looking at them for awhile and was contemplating buying one. We are both professional peopl My husband and I went in to test drive the WRX. I had been looking at them for awhile and was contemplating buying one. We are both professional people and pulled up in my husband's 2016 Subaru Outback. This was on Labor Day, 2016. I asked to test drive the car and he said he would have to do a credit check before allowing that because "People who buy these cars are very particular about their cars not having any miles so we don't want people joyriding." I told him I thought that was ridiculous, it's a $25,000 car. We left and went to the Subaru in Fairborn and when I asked if we could test drive the WRX, the salesman, Will, said "Absolutely!" and only needed my drivers license. We are custom ordering from this dealership and being that we are a Subaru family, will only go there from now on. More

Used car fiasco After purchasing used Chevy we found out Subaru sales dept "authorized" Subaru service dept to leave in faulty brake parts. Then when confronted, the After purchasing used Chevy we found out Subaru sales dept "authorized" Subaru service dept to leave in faulty brake parts. Then when confronted, the Subaru service mgr had the gall to insinuate the Chevy dealer was trying to sell us unnecessary service. This is the Subaru service manager who admitted this car was most certainly a repo/ auction. Stay away from Subaru used cars & service dept! More

Bad customer service Parking lot not laid out well. Customer service is just bad. Called. No one in maintaince answered during business answers. Operator kept transferring Parking lot not laid out well. Customer service is just bad. Called. No one in maintaince answered during business answers. Operator kept transferring me back without listening to me. I had to call back. Day of appointment three people are standing around doing nothing while the one guy talks top an old man about Hondas for 5 min. I just walked out. More

visited the dealership a couple weeks ago I just wanted to thank all the staff for my experience at your dealership. Everyone went up & beyond for me. I finally got the vehicle I've been looki I just wanted to thank all the staff for my experience at your dealership. Everyone went up & beyond for me. I finally got the vehicle I've been looking for. Purchased my Chevy trail blazer at your pre-owned dept. I'm very happy with it! Special thanks to Mr. Chad Price & Mr. Bearry. Also I just have to say I love the fact that subaru is so pet friendly. I will recommend my friends anytime. Thanks again :) More

purchase used vehicle I went to this dealership Aug 11th 2015 after finding a truck online that I was interested in. I got pre-approved and later that day went to see the t I went to this dealership Aug 11th 2015 after finding a truck online that I was interested in. I got pre-approved and later that day went to see the truck, what a disappointment, the truck was a piece of junk engine was ready to blow. The salesman said he had another truck that the mechanics were inspecting and would be ready in a few hours. It has been 2 weeks and I have yet to hear from him. This dealership is a joke. The manager Chad is rude and in my opinion a smart allek.I would not recommend this place to anyone More