Subaru of Dayton

Horrible Customer Service! They sold us a used vehicle with bad back brakes. Had my mechanic give us all new back brakes. When I brought this to Chad the manager, and asked hi They sold us a used vehicle with bad back brakes. Had my mechanic give us all new back brakes. When I brought this to Chad the manager, and asked him to explain how this vehicle past their thorough inspection, he told me this is how the mechanics feed their families - they would never pass it through and it was a "mistake." We showed him the worn out rusted brakes, and he could not explain how this vehicle past their inspection. He was completely flustered. He told us he would show his mechanic. He eventually did give us our money back, but not without playing telephone tag. He purposely told me he would call me back in a half an hour. When I didn't hear from him, I called the next day and he was off. Everything about this experience was poor and unprofessional. Not sure how or why Chad is in the position of manager. The only thing he apologized for is playing telephone tag. Horrible place awful customer service. Please avoid. More

IM BEGGING YOU SHOP ELSEWHERE READ BELOW I purchased a used vehicle from these guys and the experience was below poor. To start one of the used car managers was dealing with a hangover and sl I purchased a used vehicle from these guys and the experience was below poor. To start one of the used car managers was dealing with a hangover and sleeping and snoring in a pool of his own saliva. I purchased the vehicle and was promised that the steering and horn would be fixed. They sold me the cheapest warranty knowing this thing had issues. On my way home I started noticing things that didn't work, the horn almost caused a vehicle to slam into me, and because you could turn the steering wheel 8" both ways before it started to turn I almost couldn't avoid a collision. I take it back and let them know that it wasn't running right and there was an oil leak where I parked. Over a week later and numerous calls(12 this time recorded with times and dates) they finally said oh we had to take it to the ford dealer. Another week and 9 calls later they say it needs 2 fuel injectors and that my warranty doesn'tcover it. I said what about the other issues? Steve in service said "I wasn't aware of any other issues." So two weeks after this and 11 phone calls they finally say the oil cooler is bad and its not covered under warranty, the steering gear box is worn out, and we spent 4 hours but the horn works now, but its going to cost you $3600.00 out of pocket to fix since your warranty doesn't cover it. So over the course of the next week and lies from the sales manager named Chad and service manager Steve about saying they will try to come up with something and we will call you. Finally after to much of this I asked who else I could talk with and was passed over to a manager named Rob who stuck to his word and called a very time he said he would over the next 3 days so we could get to the bottom of this deal. He basically said the general manager said he would cut a check for $2000.00 to help cover cost but that's all and they washed there hands of it. OK well its better then nothing right? I go up there the following Mondayand they try to get me to sign papers canceling the warranty, I declined and just asked for my keys so I never have to come back. After 5 minutes of everyone trying to find my keys I grabbed the spare set and went out to warm the vehicle up. I go to start it and the dash reads NO FUEL very dim on the dash, I go to start it, turn one time and won't crank anymore. I go back inside and wait and see the 2 guys and ask if they had found my keys. They said they were calling the service manager. I sat my spare set down and said "it barely ran when it came here now it won't even start, just keep it." And started to leave in the rental car I had to get due to this. The younger manager snapped back and said "we ain't playing these xxxxin games, I'llhave the cat towed out, I already got paid for it!!!" I said that's fine cause its clearly not doing me any good so let it sit somewhere else, when he said "I'll put a stop on the xxxx check" I grabbed the check, took to it to him, and right before I handed it to him he said "I already had to fix the horn that YOU BROKE!" I chucked the check on the ground and told him I didn't break anything and that he sold me junk. He stepped in my face while Iwas trying to leave and told him twice to backoff before he got hurt and he finally did, half way to my rental car he yelled " don't xxxxin come back on the property and went back inside and I left...... This is the kind of customer service they offer, they accuse you of breaking junk they sell then wanna keep your vehicle so there 90 day warranty expires and lie to your face. I encourage anyone to shop anywhere but here, WAGNER SUBARU may be a little farther but at least they treat people right. This is just a small part of the complaints I've had in the 2 months of dealing with them. Good luck and choose wisely. More

bait n switch I was directed by a program for 99$ down or 99 a month. Was told I was approved upon walking in and asking for the contact person was told they had no I was directed by a program for 99$ down or 99 a month. Was told I was approved upon walking in and asking for the contact person was told they had no cars for that price. Was treated with rude,condensing tones, and overall your not worthy of my time attitude. So they lured me there with a smaller payment then told me I was looking at 500 down and higher monthly payments. More

I found Korey to be very personable and easy to deal with. We arranged pricing over the phone/internet/email so the purchase price was very acceptable. My issues are arose when we drove from Columbu with. We arranged pricing over the phone/internet/email so the purchase price was very acceptable. My issues are arose when we drove from Columbus to Dayton to finalize the deal. The trade offer was significantly low. In fact, it was lower than even Carmax was willing to offer us. Additionally, they tried to pad the payments to the tune of about $20/month. Given the agreed upon purchase price, the ridiculous trade offer, fees, taxes, and interest rates, their "payments" were $20 higher in both the 48 and 60 month options they presented. This represents a "hidden" $1000 dealer profit from unsuspecting or unaware consumers. Shady practices that I can't believe aren't illegal. It's at this point that I decided that I wasn't going to accept a ridiculously low ball trade offer. Numbers are numbers, and the formula for time value of money doesn't change based on who runs the numbers. They tried to offer an excuse that the sales manager simply got his interest rates confused from another deal. Sorry, Korey. You guys do this day in and day out. I know that's a lie. He then tried telling me that "His guy at their Ford dealership" won't let them offer me any more than the trade offer presented, but when asked what Ford Dealership that was, he couldn't remember the name. Sorry Korey. I know that's a lie. Martin Management Group which owns Subaru of Dayton doesn't own a Ford Dealership. All told, this dealership appears to be trying to still do business the old fashioned way when the internet makes it so much more transparent. Additionally, today's consumer are so much more aware. We never met the sales manager, but that's who Korey kept going back to talk to. Even though it was a self admitted "mediocre" sales month, Korey, who is listed as the "Internet Sales Manager", didn't know their sales goal for October. Overall it was disappointing. They had the car we wanted, but wouldn't budge an inch on the trade and that cost them the sale. I've never heard of a dealer making their first, best, and only offer before on a trade. If that was their first and best offer, it simply wasn't good enough. More

My husband/wife and I purchased a Certified Pre-Owned Subaru Forester on August 21st from Subaru of Dayton. Our salesman, Jason was good and we were very satisfied with our purchase. After such a pos Subaru Forester on August 21st from Subaru of Dayton. Our salesman, Jason was good and we were very satisfied with our purchase. After such a positive start, we never expected the disrespectful and indifferent treatment we experienced upon a return visit less than a week after our purchase. We found a well-worn, rusty nail deeply imbedded in the tread of one of our tires, and we decided to go to the dealership to see what could be done to get the car back to safe driving condition. We never asked for a new tire or even a free fix. We would have been happy if they would have offered to patch the tire for a small price. Instead they were accusatory toward us, even literally pointing a finger and saying, “I think you did it.” When we asked when the car was last inspected, they admitted it had been 72 days since they had last looked it over. After being told there was nothing they were willing to do to even investigate our issue, we decided we would wait to speak to Operations Director, Scott Dohme. Mr. Dohme was very disrespectful, stating that the circumstances around picking up the nail didn’t really matter, because they were absolutely not going to do anything for us. He directly stated, “I have better things to be doing today than to be talking about a tire with you guys.” After this display of rude and disrespectful behavior by their Operations Director, we will definitely not be returning to Subaru of Dayton, and we will be making sure all of our friends and family know not to do business here. We’ve found that there are other Subaru dealers in the area who don’t completely disregard the need for good customer service. DO NOT TRUST THIS DEALERSHIP WITH YOUR BUSINESS. More

28 April 2012: I purchased a new 2012 Subaru Legacy from Subaru of Dayton. When I left the dealership I notice the window tinting on the passenger's front window had a few bubbles in it and another imperfec Subaru of Dayton. When I left the dealership I notice the window tinting on the passenger's front window had a few bubbles in it and another imperfection. I brought this to the attention of the sale representative and the sales manager. The Subaru staff stated I should wait a few months before addressing this issue to see if the heat would resolve the imperfections, because the car had been inside. Throughout the first twelve months of owning this new car I have had several problems. • Within the first week of purchasing the car, I had to return to the dealership three times as a result of numerous clerical errors made on the purchase paperwork by the dealership's staff. • The right rear door latch broke, making it the door inoperable. The door latch was replaced • The radio quit working and the radio was replaced. • There were fingerprints on the inside cover of the radio display. The radio was disassembled and the fingerprints removed. • The headliner became loose in the center rear of the car. Replacement headliner anchors were installed. • The radio quit working again. The radio was replaced for a second time. • Recently the car has had difficulty starting. The engine will crank repeatedly before it eventually catches and starts. When this occurs there is a strong odor of gas. • The driver arm rests are significantly disfiguring directly underneath the location of the placement of my arms while I drive. This disfiguring is on both the center console and the driver’s door ledge. I took the car into the service department to address the following issues: starting difficulty, window tinting, and arm rest disfiguring. The service department told me they could not do anything about the staring issue until it is frequent enough that they can reproduce it at the dealership. In regard to the window tinting, they gave me the receipt from the company they had install the tinting. The dealership service staff stated I would have to deal directly with the outside company and all they could do was supply me the receipt. In regard to arm rest disfiguring, the service department indicated they determined it was not a defect; it was damaged. I asked them how they determined this considering they never consulted with me and asked me to show them the location of my arms while I drive. Their response was they had to make a determination as a corporation and they determined it was damaged. I asked the service representative to further explain this. He said, “You have damaged it by repeatedly placing your arm on the door ledge.” I told him this was simply ridiculous. I have owned over eight different brands of cars over the past 25 years; rested my arm on the door ledge, and this is the first car to disfiguring as a result the placement of my arms on the arm rests. I further illustrated that one of those cars I actual drove for 200k miles and it never disfigured. I continued to tell him that I have had numerous problems with this car over the past twelve months and encouraged him to review my lengthy service record. His response was, “You know they say some cars are made on Friday afternoon; perhaps this is one of those cars.” I replied, “Yes I have heard that. However it still does not make it acceptable.” Then I asked him how I could escalate this above Subaru of Dayton. He provided me with contact information for Subaru of America and explained the process involved. More

Overall I had a great experience at Subaru of Dayton! I ordered a vehicle which meant I had to wait awhile for it to come in, but we ran into some snags along the way. It ended up coming in about 5 days l ordered a vehicle which meant I had to wait awhile for it to come in, but we ran into some snags along the way. It ended up coming in about 5 days later than the ETA stated. But it was all beyond the hands of what the dealership could do. What the dealership could do was make sure they kept in constant contact with me whether it was by phone, email, or even text. (Chad Schulte kept in really good communication and kept in contact on his days off through his personal phone) Other than the car coming in later than stated my only other complaint was with the waiting at financing. But this was a little beyond Subaru of Dayton's hands as well. A couple was still trying to negotiate the price while doing the financing which meant I had to wait about 2 hours which was ridiculous. Overall good experience, I would recommend asking for Chad and he will take care of you while you are looking for a car and throughout the life of you car if you have any problems. More

Really great buying experience all the way around. Salesperson Bob W. worked hard to make me happy and find exactly what I wanted.my first oil change was quick and the service personell very professio Salesperson Bob W. worked hard to make me happy and find exactly what I wanted.my first oil change was quick and the service personell very professional.i will recommend this dealership to all my friends and family.i feel that everyone there wanted to make my Subaru car owning experience the best , not just sell me a car and forget about it. Thank you again Bob for all your hard work and dedication to helping me. More

My wife and I bought a new Subaru from Wayne Conrad and found it a very pleasant experience. We paid what I think was a fair price, were offered a reasonable trade-in value without the typical sales gam found it a very pleasant experience. We paid what I think was a fair price, were offered a reasonable trade-in value without the typical sales gamesmanship that gives most dealers a bad name. We have come away quite impressed! This is our first Subaru and first exposure to Subaru of Dayton and Wayne and we are very optimistic about both. If our buying experience is any indication of theSubaru ownership experience, we may become Subaru loyalists. Thank you Wayne! More

Had a positive experience. Staff was friendly, helpful, and knowledgeable. Did not make the hard sale's pitch; instead, let the vehicle speak for itself. and knowledgeable. Did not make the hard sale's pitch; instead, let the vehicle speak for itself. More