Subaru of Dayton

Customer Apathy Almost every interaction with this dealership was disappointing. There were a 12 interactions where we just shook our heads and what?... I write boo Almost every interaction with this dealership was disappointing. There were a 12 interactions where we just shook our heads and what?... I write books on the customer service and this is textbook case of how not to do it customer service. I'd go into more detail but I don't what to waste any more of my time. I don't know how they are still in business. We're moving to another dealership. Subaru Corporate saving the day for us on this one but this dealer is firmly on our black list. More

Deceptive service department This past Monday I took my vehicle for a 60k mile service and was informed by phone that the accessory/drive belt was worn and needed to be replaced This past Monday I took my vehicle for a 60k mile service and was informed by phone that the accessory/drive belt was worn and needed to be replaced. I questioned it, but I agreed to have the belt replaced because I have never been mislead here before. When I went to pick up the vehicle and I found that that left the old parts in a box in my car. I looked at the belt they removed and it was painfully obvious that it did not need to be replaced. I was furious! I walked back in and complained and showed the service representative and he apologized. I was offered gift cards for issue, but I refused them and demanded that they refund the money direct to my credit card. The service manager took care of the refund, but offered no apology for the deceptive service. This is not how you run a business and I do not like getting ripped off!! My wife and I have been loyal customers here since 2010. We bought both of our Subaru vehicles here and have had almost all of our servicing performed here. This is a poor way to treat good customers!! Unfortunately, my wife and I are finished giving Subaru of Dayton anymore business! More

never again I bought my first and only Subaru in 2013. It is now 2016 and I have 45,600 miles on it and the clutch has to be replaced for a cost of $1500+...... I I bought my first and only Subaru in 2013. It is now 2016 and I have 45,600 miles on it and the clutch has to be replaced for a cost of $1500+...... I am a 59 year old nurse who has always had a manual and never had this problem before. I am very disappointed and haven't received any help with my concerns. More

Unfriendly and unwelcoming My husband and I went in to test drive the WRX. I had been looking at them for awhile and was contemplating buying one. We are both professional peopl My husband and I went in to test drive the WRX. I had been looking at them for awhile and was contemplating buying one. We are both professional people and pulled up in my husband's 2016 Subaru Outback. This was on Labor Day, 2016. I asked to test drive the car and he said he would have to do a credit check before allowing that because "People who buy these cars are very particular about their cars not having any miles so we don't want people joyriding." I told him I thought that was ridiculous, it's a $25,000 car. We left and went to the Subaru in Fairborn and when I asked if we could test drive the WRX, the salesman, Will, said "Absolutely!" and only needed my drivers license. We are custom ordering from this dealership and being that we are a Subaru family, will only go there from now on. More

Used car fiasco After purchasing used Chevy we found out Subaru sales dept "authorized" Subaru service dept to leave in faulty brake parts. Then when confronted, the After purchasing used Chevy we found out Subaru sales dept "authorized" Subaru service dept to leave in faulty brake parts. Then when confronted, the Subaru service mgr had the gall to insinuate the Chevy dealer was trying to sell us unnecessary service. This is the Subaru service manager who admitted this car was most certainly a repo/ auction. Stay away from Subaru used cars & service dept! More

Bad customer service Parking lot not laid out well. Customer service is just bad. Called. No one in maintaince answered during business answers. Operator kept transferring Parking lot not laid out well. Customer service is just bad. Called. No one in maintaince answered during business answers. Operator kept transferring me back without listening to me. I had to call back. Day of appointment three people are standing around doing nothing while the one guy talks top an old man about Hondas for 5 min. I just walked out. More

visited the dealership a couple weeks ago I just wanted to thank all the staff for my experience at your dealership. Everyone went up & beyond for me. I finally got the vehicle I've been looki I just wanted to thank all the staff for my experience at your dealership. Everyone went up & beyond for me. I finally got the vehicle I've been looking for. Purchased my Chevy trail blazer at your pre-owned dept. I'm very happy with it! Special thanks to Mr. Chad Price & Mr. Bearry. Also I just have to say I love the fact that subaru is so pet friendly. I will recommend my friends anytime. Thanks again :) More

purchase used vehicle I went to this dealership Aug 11th 2015 after finding a truck online that I was interested in. I got pre-approved and later that day went to see the t I went to this dealership Aug 11th 2015 after finding a truck online that I was interested in. I got pre-approved and later that day went to see the truck, what a disappointment, the truck was a piece of junk engine was ready to blow. The salesman said he had another truck that the mechanics were inspecting and would be ready in a few hours. It has been 2 weeks and I have yet to hear from him. This dealership is a joke. The manager Chad is rude and in my opinion a smart allek.I would not recommend this place to anyone More

Horrible Customer Service! They sold us a used vehicle with bad back brakes. Had my mechanic give us all new back brakes. When I brought this to Chad the manager, and asked hi They sold us a used vehicle with bad back brakes. Had my mechanic give us all new back brakes. When I brought this to Chad the manager, and asked him to explain how this vehicle past their thorough inspection, he told me this is how the mechanics feed their families - they would never pass it through and it was a "mistake." We showed him the worn out rusted brakes, and he could not explain how this vehicle past their inspection. He was completely flustered. He told us he would show his mechanic. He eventually did give us our money back, but not without playing telephone tag. He purposely told me he would call me back in a half an hour. When I didn't hear from him, I called the next day and he was off. Everything about this experience was poor and unprofessional. Not sure how or why Chad is in the position of manager. The only thing he apologized for is playing telephone tag. Horrible place awful customer service. Please avoid. More

IM BEGGING YOU SHOP ELSEWHERE READ BELOW I purchased a used vehicle from these guys and the experience was below poor. To start one of the used car managers was dealing with a hangover and sl I purchased a used vehicle from these guys and the experience was below poor. To start one of the used car managers was dealing with a hangover and sleeping and snoring in a pool of his own saliva. I purchased the vehicle and was promised that the steering and horn would be fixed. They sold me the cheapest warranty knowing this thing had issues. On my way home I started noticing things that didn't work, the horn almost caused a vehicle to slam into me, and because you could turn the steering wheel 8" both ways before it started to turn I almost couldn't avoid a collision. I take it back and let them know that it wasn't running right and there was an oil leak where I parked. Over a week later and numerous calls(12 this time recorded with times and dates) they finally said oh we had to take it to the ford dealer. Another week and 9 calls later they say it needs 2 fuel injectors and that my warranty doesn'tcover it. I said what about the other issues? Steve in service said "I wasn't aware of any other issues." So two weeks after this and 11 phone calls they finally say the oil cooler is bad and its not covered under warranty, the steering gear box is worn out, and we spent 4 hours but the horn works now, but its going to cost you $3600.00 out of pocket to fix since your warranty doesn't cover it. So over the course of the next week and lies from the sales manager named Chad and service manager Steve about saying they will try to come up with something and we will call you. Finally after to much of this I asked who else I could talk with and was passed over to a manager named Rob who stuck to his word and called a very time he said he would over the next 3 days so we could get to the bottom of this deal. He basically said the general manager said he would cut a check for $2000.00 to help cover cost but that's all and they washed there hands of it. OK well its better then nothing right? I go up there the following Mondayand they try to get me to sign papers canceling the warranty, I declined and just asked for my keys so I never have to come back. After 5 minutes of everyone trying to find my keys I grabbed the spare set and went out to warm the vehicle up. I go to start it and the dash reads NO FUEL very dim on the dash, I go to start it, turn one time and won't crank anymore. I go back inside and wait and see the 2 guys and ask if they had found my keys. They said they were calling the service manager. I sat my spare set down and said "it barely ran when it came here now it won't even start, just keep it." And started to leave in the rental car I had to get due to this. The younger manager snapped back and said "we ain't playing these xxxxin games, I'llhave the cat towed out, I already got paid for it!!!" I said that's fine cause its clearly not doing me any good so let it sit somewhere else, when he said "I'll put a stop on the xxxx check" I grabbed the check, took to it to him, and right before I handed it to him he said "I already had to fix the horn that YOU BROKE!" I chucked the check on the ground and told him I didn't break anything and that he sold me junk. He stepped in my face while Iwas trying to leave and told him twice to backoff before he got hurt and he finally did, half way to my rental car he yelled " don't xxxxin come back on the property and went back inside and I left...... This is the kind of customer service they offer, they accuse you of breaking junk they sell then wanna keep your vehicle so there 90 day warranty expires and lie to your face. I encourage anyone to shop anywhere but here, WAGNER SUBARU may be a little farther but at least they treat people right. This is just a small part of the complaints I've had in the 2 months of dealing with them. Good luck and choose wisely. More