Subaru World of Newton

Waste Of Money/ DO NOT BRING YOUR CAR HERE My name is Vadim Shpolyansky and I am writing this to inform you fellow Subaru owners to stay away from Subaru of Newton in Newton, Nj. If you care My name is Vadim Shpolyansky and I am writing this to inform you fellow Subaru owners to stay away from Subaru of Newton in Newton, Nj. If you care about your car, honest, and money then this story impacts you and your daily life. Let me start from the beginning, I was sold my car three years ago, excited about owning a Subaru because I have a family and safety is very important to me. Thinking things were great, I quickly learned they were not. I had minor issues with this car, but I over looked it because things happen and sometimes luck doesn't follow us. However because of recent circumstances, I feel I should be warning Subaru owners against this dealership. I went into Subaru to do some routine maintenance on my 2013 Subaru Outback; well this routine maintenance cost me around a $1,000. Fine I thought, I’ll pay, better to be safe. However, after a few days of having my car, I notice a weird noise coming from my car. I am a very thorough man. I pay attention to every little detail, especially after dropping $1,000 not even a week ago. Once again, I find myself at the Subaru dealership in Newton. This time they tell me it’s a wheel bearing which costed me $550. Fine, another payment I paid. For three years I went to this dealership. When they said to fix something I did it right away, no hesitations. I only went to them for three years because I trusted them. Clearly that was my mistake. Not even ONE month later and 4,000 miles later, I am getting my tires rotated at the local tire shop and the mechanic lets me know that my rubber boot was cut and grease was leaking out. I couldn't believe it. It was only one month since my car was in the dealership and now I had to bring it back? Ok fine. I called the manager and he said “If you brought it back two days later, I would say it was our fault. However it’s been one month and 4,000.” Why should I check my car after spending 1,500 dollars?! EXCUSE ME. When they installed the hub, they accidentally cut the boot. No one told me about it, and there’s no way to find that out unless you physically get out of the car. There’s no noise, no leaking. The only way to find out is to lift the car. How did this dealership expect me to do this? That is NOT my duty. Before they gave my car back, they should have checked EVERYTHING. That is NOT my job. It is THEIRS. This cost me another $580. Now it’s not even about the money at this point. It’s the pure disrespect. Also, to have grease leaking like that is EXTREMELY DANGEROUS. I commute every day about a hour and 30 minutes. God forbid the grease leaked into my brakes and I couldn't stop. Who would support my family. It’s a xxxx shame that I trusted this Subaru of Newton dealership and they completely screwed me over. If you care about your life, money, and time: DO NOT BRING YOUR CAR HERE. They lie and do not take responsibility for their own actions. It’s a shame. Subaru is such a great company and this dealership is the complete opposite. I will NEVER bring my car here again and I strongly suggest that you don’t either. More

Super easy process buying my Forester Such an incredible experience a Subaru sells itself but Subaru World of Newton made the process so easy. They found the Forester I wanted and my car Such an incredible experience a Subaru sells itself but Subaru World of Newton made the process so easy. They found the Forester I wanted and my car was delivered to me very quickly. Very helpful staff and really liked the way I was treated. More

Professional, Fair and Responsive to Customer Needs The entire sales team at Subaru World of Newton was excellent beginning with Sean the Salesman, Chris the General Manager, and Anthony the Business Ma The entire sales team at Subaru World of Newton was excellent beginning with Sean the Salesman, Chris the General Manager, and Anthony the Business Manager. They were all fair, honest and professional throughout the entire sales process. We received a low pressure and fair price and met all our requests on a timely, cordial and patient way. We were very pleased with the entire purchasing experience More

Customer Service Customer service is their #1 priority they will tell you. Before the sale. Afterwards its a different story. I purchased a CERTIFIED pre-owned subar Customer service is their #1 priority they will tell you. Before the sale. Afterwards its a different story. I purchased a CERTIFIED pre-owned subaru at this dealership. After a year and a half and several attempts to fix the car..it was clear it was never going to be right. They wanted to give me half of the purchase price on a trade..because it had issues and they would have to send it to auction and they didn't want to take a loss!!! How about me?? Feel like I got taken and they really don't care. More

Service Department is amazing. I didn't buy my Subaru at this dealership. At the time it was under other mgmt. I do get my car serviced here. I stopped in tonight without an appo I didn't buy my Subaru at this dealership. At the time it was under other mgmt. I do get my car serviced here. I stopped in tonight without an appointment to ask about 3 lights on my dash board. They took my car right in and it was done in less than s half hour. It was a valve under warranty. No charge. Their hours are great. I can always get an appointment for the day I need. Highly recommend the Service the Department. More

Multiple People - Good Experience My wife and I worked with multiple employees, in a traditional escalating hand-off model. First, we discussed our interests and needs with Cheryl Semi My wife and I worked with multiple employees, in a traditional escalating hand-off model. First, we discussed our interests and needs with Cheryl Semiz. We knew there were two cars on the lot that met our needs (<30k miles Subaru Outback, manual transmission), and she was prompt to get us in the car for an evaluation. When we got closer to a buying decision, she interfaced between us and Dennis McGuire. At the point in the process where we negotiated the price, Dennis came out and we discuss our expectations and their flexibility. Dennis was very honest and forthcoming; while negotiations are never the most enjoyable car-buying step, it was one of the best experiences I've had to date. Dennis stood out as a straight-shooter and I would work with him again in the future. After we agreed on a deal, we worked with Mathew DiPietro who finalized the paperwork and signed off on the deal. He was very easy to work with and it topped off the rest of our experience at Subaru World. In all, Subaru World provided a great experience. They put up with my wife and I bringing a 1 month old along for the entire experience. Now 3 months later, our plates arrived on time (usually a delay caused by Harrisburg, PA). However, my wife did need to call Subaru World to organize the last steps. The car is running great, and was as advertised. Pros: +Helpful and prompt staff +Good selection +No surprises Cons: -Far from our home -We had to call to organize the registration/license plate delivery More

Wonderful dealership I just purchased a 2014 Crosstrex. Salesman Michael Fernandez was absolutely wonderful! He helped me find the best car for my needs, and even went t I just purchased a 2014 Crosstrex. Salesman Michael Fernandez was absolutely wonderful! He helped me find the best car for my needs, and even went to another lot to pick up a car for me to test drive so I could compare vehicles. More

good experience I had no trouble with this dealeership Eric and Ryan helped me in every detail. No a bad way to buy a car and the price was better than where I live I had no trouble with this dealeership Eric and Ryan helped me in every detail. No a bad way to buy a car and the price was better than where I live. More

New Car Sale Ryan was a great and knowledgeable salesman and company should be glad to have him. As far as we are concerned he went out of his way to help us. On t Ryan was a great and knowledgeable salesman and company should be glad to have him. As far as we are concerned he went out of his way to help us. On the whole except for one sales manager remainder of staff very, very good, More

Beware of ordering a car through this dealership. I ordered my WRX on July 8th, 2015. I was told the vehicle would take no longer than 8 weeks to come in. Exactly on the 8th week, I got a phone call f I ordered my WRX on July 8th, 2015. I was told the vehicle would take no longer than 8 weeks to come in. Exactly on the 8th week, I got a phone call from a salesman telling me that my car was built and being delivered. I then found out that he called me by mistake, and that my car had not even started to be built yet. Weeks go by and I called to see how the progress was, I was told that the car was built and that it'll be in soon. On 10/19/15, approximately 14 weeks since I ordered my car, I was told my vehicle came in. I was told my trade in vehicle's value depreciated $1,000 because the 2016's of that vehicle are out now. I could not understand how this was my fault? They could not help me understand this either. Apparently, when they give you a value on your car, in writing, they like to then give you less when your new car arrives. It's funny because if the WRX I ordered came in the time that they told me it would, there would not have been an issue with the pricing. This is the best part: I was told by my salesman that they would meet me halfway, and only depreciate the vehicle by $500. I asked to speak to Eric, the man who originally told me my trade in value 14 weeks ago. Eric told me they can't go anymore than $500 less than what they told originally told me. I said fine I'll go for it (only because of how much I wanted this WRX). The Finance Manager then comes over and offers me the trade in of $1,000 under what they originally told me! I was confused as my salesman and the sale manager said they'd meet me halfway? Weird, I know! I asked Eric "I thought you just told me you'd meet me halfway?" and he was lost for words. It's pretty funny how these guys are. Its sad that I put my trust in this dealership just to get scammed in the end. I love the car, it's all I could ask for. I couldn't wait to write a review on how happy I was with this dealer and vehicle when I picked it up, but things changed when they couldn't keep their word on a value I have in writing. If you are ordering a car, do not buy from this dealership. The vehicle will take twice as long as they say, and they won't consider following common customer service by keeping their word on the value of the car you are trading in. More