Subaru World of Newton

Consistent incompetence 10 years. 1st visit: left oil filter loose. Oil dripping. 2nd visit ( software recall) catlalic convertor failure within a month. 3rd visit: timing belt cha 1st visit: left oil filter loose. Oil dripping. 2nd visit ( software recall) catlalic convertor failure within a month. 3rd visit: timing belt change- left out cover bolts. 50 miles round trip. 4th visit- knew I shouldn’t have let them touch it. Made 10:00 appointment for airbag. I was told about 2 hours. Passed by around 11:00. Car didn’t move yet. Arrived around 1:15. Inquired about time. Service desk said didn’t even start yet. All would be fine if told ahead of time. Was told mechanic not available. Keep in mind I didn’t Ask for loaner based on information. The only person in this place with any sense is the guy at the parts counter. I know because I visit it often , because after 100, 000 miles, there’s plenty of problems with these things. I will never go back again, and won’t recommend it. More

Perfect Experience. Amazing Staff. Very friendly and knowledgeable staff. I worked with a gentleman named Kyle. He was absolutely great at his job and I recommend seeking him out for a Very friendly and knowledgeable staff. I worked with a gentleman named Kyle. He was absolutely great at his job and I recommend seeking him out for a smooth experience. I didn’t feel pressured at any point and I really feel like he worked hard to get me the deal that I wanted. Thanks Kyle!! More

Outstanding customer service We were impressed with our experience at Subaru World of Newton. From our salesman, Michael Fernandez, to the general sales manager to the finance de We were impressed with our experience at Subaru World of Newton. From our salesman, Michael Fernandez, to the general sales manager to the finance department, they all went out of their way to make our car buying experience stress free. They were respectful of all our decisions and worked hard to make sure we were satisfied with our purchase. Got a great deal! We would definitely recommend this dealership to anyone looking for a Subaru! More

Sales finance and service My experience with dealer ship was fantastic from sales to finance dept and service. Our sales person Matt Reed was fantastic as long as well finance My experience with dealer ship was fantastic from sales to finance dept and service. Our sales person Matt Reed was fantastic as long as well finance and sales manager went beyond to get us our new car and service department is flexible with your needs. I been to other dealerships not to mention the one down the road and they don't want to bothered with you. More

Thankful They really helped me out in terms of being able to get a new car. They were very generous with their offer for my trade in, and worked extra hard to They really helped me out in terms of being able to get a new car. They were very generous with their offer for my trade in, and worked extra hard to get me approved for a loan. I'm quite pleased to say the least. More

Great dealer Great service and very good prices . Had some problems , but dealer worked hard to straighten out. Would recommend to friend and family. Third sabaru Great service and very good prices . Had some problems , but dealer worked hard to straighten out. Would recommend to friend and family. Third sabaru love the car More

Fien until there's a problem DO NOT GO HERE! I am thoroughly disgusted with my recent experience that occurred today. Everything is fine and dandy with their service depar DO NOT GO HERE! I am thoroughly disgusted with my recent experience that occurred today. Everything is fine and dandy with their service department, until it's not. In the last few months, I have had a whole series of things go wrong with my car, none of which should have occurred on a vehicle that is only two years old, but that is not even the issue. When I brought the car in and left it for a long period of time recently, they failed to replace a burnt out fuse that is connected to the charger in the console between the driver's seat and the passenger's seat. Inconvenient, particularly as I live an hour away, but not terrible, right? But after that fuse was replaced and I drove away, I realized, as I was almost home, that the passenger window was no longer operational. When I glanced at the clock to see if the dealership was still open, I realized that the clock and temperature indicator were also not working. Next up, I discovered while driving at night, in the rain, that the entire a/c and heating system wasn't working, which was rather unnerving, as that meant that I couldn't defog the windshield on the inside, so I couldn't see where I was going. As I don't live nearby, I sent an e-mail to the service department, cc'ing the head of the service department, outlining my concerns, and saying that I needed to come back again to get these things fixed, and would like to discuss remuneration for my ongoing inconvenience at that time. A week went by with no response. So I resent the e-mail, this time cc'ing the head of the dealership. I heard back from the head of the service department who told me to bring the vehicle back, and as I was going to be within forty minutes of the dealership the next day, I did. After arriving at the dealership and putting the car in for service, I introduced myself to the head of the service department and said that I would like to speak with him after the car was fixed about possible remuneration. His response was that a.) That wasn't going to happen, and b.) "All of the fuses were in the wrong place." "If they are all in the wrong place" I said, "then your repair guys must have put them there." At which point he basically called me a liar and said that his workmen wouldn't ever have put them back that way, as 'Everything was in the wrong place.'" First of all, I don't even know where the fuses are located in my car, and second, no one else has been near the car for repairs other than the dealership. That is why I bought a two year extended warranty! The idea that i would somehow try to mislead him was so ludicrous that I was left practically speechless. Before I could pick my jaw off the floor, he walked away. I have never been so flabbergasted by a "Customer Service" person in my life. I repeat "DO NOT GO HERE!" More

Need a Lesson in customer service Took my legacy in for service,one was coolant change, looking into overflow tank it was the same way when i brought it in. Went back the next day to Took my legacy in for service,one was coolant change, looking into overflow tank it was the same way when i brought it in. Went back the next day to question the service was met with the service tech who took the attitude of who was i to question his work. Well after several minutes of heated discussion we got the car on the lift and went thru all the work i had done. 1100 dollars worth! This persons attitude towards a CUSTOMER should not be tolerated by any company who deals in customer service!!! More

My first car buying experience This was my first car buying experience and I asked a lot of questions and test drove a lot of cars for two months before deciding on what I wanted. This was my first car buying experience and I asked a lot of questions and test drove a lot of cars for two months before deciding on what I wanted. Mike answered ALL my question as well as my parents questions without hesitation and for those tough questions he couldn't answer he found the person who could. He even text me answers to questions I had after I left the dealership! He added that personal touch that always makes that atmosphere more friendly. He went above & beyond what I expected a salesman would do as well as "Make that Deal "happen so I can afford that dream SUV in my price range. More