Subaru World of Newton

Service scammers Car burning oil. Did an oil test for 6 months only to find out "they never documented it". Ironically it's proving a warranty repair Car burning oil. Did an oil test for 6 months only to find out "they never documented it". Ironically it's proving a warranty repair More

Expectations were exceeded by miles I have purchased many cars from dealerships and never have walked out happy with the service nor knowledge I received, until going to Subaru World of I have purchased many cars from dealerships and never have walked out happy with the service nor knowledge I received, until going to Subaru World of Newton last month. Everyone I spoke to was kind and always answered questions with a smile. The employees here enjoy what they do and it shows in the way they treat their customers. It threw me off at first since i've never been to a friendly dealership in the past. Ryan Forbeck was my Sales Associate and was extremely knowledgable on his product. He treats his customers with respect and delivers his knowledge in an understandable and exciting fashion. I went to 4 other dealerships and he won my business because he deserved it on many levels. From my first call to ask about the car to picking it up, I was never left in the dark and he was excellent at following up. If you value good service and want to know everything about the vehicle that you are purchasing, then Ryan is your guy. More

Happy/Proud owner of a 2016 STI I read through some of the negative reviews and am shocked. I don't work for Subaru World Of Newton nor are they aren't giving me some sort of discoun I read through some of the negative reviews and am shocked. I don't work for Subaru World Of Newton nor are they aren't giving me some sort of discount to give them a good review. Personally, I believe those that have had a negative experience at Subaru World of Newton probably deserved the service they received and/or are completley unreasonable human beings. If you're a reasonable and creditworthy customer, then you'll have a great experience at Subaru World of Newton. Also, for all of you reading this review, happy customers don't typically leave reviews. With that said, don't let a few rotten apples deter you from visiting this dealership. Anyway... I've had my fair share of experiences with shady dealerships. I can honestly say that the employees at Subaru World of Newton are honest and reasonable individuals. Whether it was getting my WRX serviced at their dealership or my recent experience buying a STI from them, I've had nothing but pleasurable experiences at Subaru World of Newton. I ordered my STI seven and a half weeks ago. It arrived today and finalizing the paperwork was not a painful experience what so ever. The salesman and business manager I worked with were honest with me the entire time, and neither of them pressured me into anything. Going to a dealership to do anything has always been a struggle for me, but Subaru World of Newton has changed that. I look forward to servicing my car there and truly believe they have good people working in all areas of their dealership. Thank you Subaru World of Newton! Special thanks to Jason Postel. I wish I could have said thank you before you stopped working at Subaru World of Newton. More

WORST I made a post on here about these characters and it was ignored! I was threatened with black mail by the dealership to remove the review. Since I di I made a post on here about these characters and it was ignored! I was threatened with black mail by the dealership to remove the review. Since I did not they would not make repairs. Well as of tonight my rear brakes are medal on medal! They said my brakes were "JUST FINE" Well 25000 miles later they are SHOT NEVER buy from these people that only steal your money then claim they LOST 1500 dollars on a care deal! No they MADE their money! NEVER BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Outstanding experience Just bought a crosstrek. Eldin was outstanding (I would rate him a 12 out of 10). Eric was extremely helpful. Overall it was a very nice experience Just bought a crosstrek. Eldin was outstanding (I would rate him a 12 out of 10). Eric was extremely helpful. Overall it was a very nice experience facilitated by very nice people. More

Drive right past this place and go anywhere else! It is not worth the stop. Stereotypical car salesmen. Stopped in test drove 2, made a decision, but they had to find the right color combination. Forc It is not worth the stop. Stereotypical car salesmen. Stopped in test drove 2, made a decision, but they had to find the right color combination. Forced to pay a deposit for them to find and transfer a vehicle there. (understandable) . They did not find the vehicle I wanted, I did. I called the other dealer verified the vehicle was available, it was so I called Subaru world back and told them of my findings. The dealer with the desired vehicle was offering $2000 in discounts. Sales manager told me that Newton dealership would not offer discounts because they wouldn't make any money. I was told it would be in my best interest to buy elsewhere. This coming from a sales manager (Eric) who works for the only dealership with STELLAR CARE as claimed in another online review. The check for my deposit cleared the bank the first business day after I wrote it, I still had not received my refund a week later. I stopped in got loud and asked for the owners name and threatened to sue,,,, Guess what my refund check was cut within 10 minutes of me leaving, but It had to be signed and would be mailed the next day. Where is the customer service??? I have read some of the reviews that are positive, unfortunately I recognize some of the names from emails sent from the dealership to me prior to my arrival. Sounds honest to me.... I finally found a reputable dealer about an hour and a half away from my home, bought the car I wanted and the sticker was less than Newton. My advise to anyone and everyone is to avoid this place. Very shady business dealings More

Pleasurable experience during a not so pleasurable time This was my second purchase form Subaru World and I'm very happy I went there to purchase a replacement car for one that was totaled just a few days b This was my second purchase form Subaru World and I'm very happy I went there to purchase a replacement car for one that was totaled just a few days before. Although I wasn't shopping for a Subaru, I found exactly what I was looking for in a used Honda here and these guys made it all worth while. I had some of the top management stay WAY passed closing time on a Saturday to help me get back on the road and they were still honest, friendly and accommodating. I'd work again with Rod Rodriguez, Anthony Emerick and Jason Postel to get me into the car I need. I almost can't wait to be in the market for another car so I can visit these guys again! Oh, and thanks for the pizza, guys! More

Love my new subaru Crosstrek Extremely happy with the purchase and process of shopping for my new 2015 Subaru XV Crosstrek. Eric Abreau is a wonderful pleasure to worth with and m Extremely happy with the purchase and process of shopping for my new 2015 Subaru XV Crosstrek. Eric Abreau is a wonderful pleasure to worth with and made the car buying process very smooth and painless. There was no pressure to mark up the sale and close it. He was honest and worked hard to get me into a brand new compact SUV loaded with the features I wanted for a great price. More

Great customer service My experience with Subaru was excellent at best. Michael was so knowledgable and funny it made my car buying experience easy. He answered every questi My experience with Subaru was excellent at best. Michael was so knowledgable and funny it made my car buying experience easy. He answered every question I asked him about the car I was interested in. More

Go to another Dealership My experience with this dealership was very disappointing from beginning to end. When the salesman took me on the test drive, he explained the basi My experience with this dealership was very disappointing from beginning to end. When the salesman took me on the test drive, he explained the basics of the car and then during the drive he proceeded to look at his Iphone the entire time. Unless I asked a question, there was no dialog about other features of the car. He did not ask me any questions: Why I chose a Subaru, how I happened to come to that dealership, what I was looking for in my next car., etc. He did not appear very interest in the customer or even selling a car. I did like the car and then put down a deposit. I did not hear from the salesman until 3 weeks later. As a courtesy, I would have expected a call or e-mail the next day thanking me for my business. When the car was available on a Thursday, the salesman called me to see if I could pick it up that evening. I live an hour from the dealership (which he knew) and was not available until Saturday. At the time of the call, I asked him if I needed to bring anything when I picked up the car since I was also trading in a car. He said if there was, he would let me know. I did not hear from him until Saturday, an hour and before I was to pick up the car. He called and requested my social security number and another piece of information, both of which could have been obtained when I put down the deposit or anytime for a month & half while I was waiting for the car. When I picked up the car I informed the business manager of my dealings with the salesman and that I was less than impressed with him. A few days later I received a call from the salesman. He had forgotten to have me sign a certain document and he would mail it to me for my signature. When I received it, I immediately mailed it back. Six days before my temporary registration was to expire, I left a message for the salesman asking about the status of the registration. After not hearing from him for 3 days, I called the business manager and spoke to him directly. He said he would look into the matter. After, not hearing from him for 2 days, I left a message for both of them the day the registration expired. At 1 PM the salesman called and indicated that because there was a delay with the unsigned document, the registration was delayed. I told him I still wanted to speak to the business manager. When the business manager called me, I asked him about the delay. He did not know why it happened. I asked if the unsigned document was the problem. He said no. He had processed many registrations without that document available at the time of submission. I then left a message for the general manager since I still did not know why the registration was not available and apparently no one else did either. After not hearing from the general manager on a timely basis, I sent an e-mail to the business manager asking how I might get in touch with the dealerships’ owner. It was only under the threat of “going to the boss” did the general manager call me back. He apologized for everything. However, I told him I would still like to know when I was to receive the registration and why it was delayed. Five days after the temporary registration expired, I received the permanent one. However, I did not receive a “certificate of title.” I contacted the business manager who said they would send it to me when it was received. I still do not have it. Also, the general manager never called me regarding the reason for the registration delay. This dealership needs training from top to bottom on customer service and customer relations. In addition, it needs to establish written procedures and checklists for information and documents to be signed to finalize a purchase. Based on my experience, I almost felt like this was the first time this dealership ever sold a car. I am sure there are more competent dealerships in the area. PS. I love the car. More