Stateline Subaru

I was very pleased with the purchase of my brand new Outback. Josh made the process painless and easy. Everyone was professional and pleasant to deal with. Outback. Josh made the process painless and easy. Everyone was professional and pleasant to deal with. More

Worked with the very polite and helpful Steve Chaves who was charming, co-operative and helpful. We were ready to do a deal, the only remaining negotiable factor being the value of a trade in vehicle. In co was charming, co-operative and helpful. We were ready to do a deal, the only remaining negotiable factor being the value of a trade in vehicle. In comes the Manager, (Joe I believe),The amount offered for the trade in was well below the value suggested by all online appraisal tools, by a factor of 40 to 50%. I then asked a simple question which caused an adverse and angry response from Joe. I asked "Give me your very best bottom line" and I'll either bite or reject. "That's not how it works" he advised., angrily and with a bellicose combative attitude. I picked uo my toys, hopped out of the crib and went home. Secured a far better deal and sale form another dealer. Joe: Act like a gentleman, not a petulant child More

After much online research my son found a 2018 Crosstrek at Stateline. We agreed to the purchase and loan terms as we understand that this is how dealerships make money. We did not even try to negotiate we at Stateline. We agreed to the purchase and loan terms as we understand that this is how dealerships make money. We did not even try to negotiate we took their price and loan terms without any issues. As we were taking possession of the car we were given one key fob which was on a tag that read 2/2 meaning 2 of 2. I said where is the other fob and the salesperson Josh went to look for it. He came back and said he could not find it but would look for it for us and would send it to us. I said this is a big issue. Not having a second key fob is a big issue if something happens and our son has an emergency we need to have a second key fob. He assured me and my son that if he did not find it they would make one for us. I followed up several days later and he said he could not find the key and possibly there was a mistake and that there was no second key? I checked with my son who confirmed that there was definitely 2 keys on the tag when the original sales person let us take it for a drive. So now we are getting the run around. Josh is not returning our calls. The sales manager is not returning our calls. Quite frankly this is lousy customer service. You assure your customers that you will provide them with a key fob and then you give them the run around? You are not keeping your end of the deal. Shall I just pay off my loan at this point so you don't make any money off me? You know what my number is. Feel free to call me. Kathleen P Oh and by the way...BIG MISTAKE! My husband fell in love with the Crosstrek and now wants one of his own so looks like you lost a quick and easy sale. More

I leased a 2020 Forester from Sumerset Stateline Subaru on 9/25/20. Sales and leasing consultant Damian Carvalho was very professional and courteous with making this possible. I would definitely recommend on 9/25/20. Sales and leasing consultant Damian Carvalho was very professional and courteous with making this possible. I would definitely recommend Statline Subaru to family and friends. More

Bought an Outback on 9/21. Because I didn't plan to take the car home then I did not have all the paperwork needed. Chris worked with great effort and pesistence to get everything in order and I went home the car home then I did not have all the paperwork needed. Chris worked with great effort and pesistence to get everything in order and I went home with the new car. I cannot praise him more highly for the effort he put in. More