Stateline Subaru

I want to mention my experience at STATELINE SUBARU SOMERSET, Massachusetts. Last week I bought a vehicle, a Subaru Crosstrek Limited brand new 2024. exceptional experience with the individual in sales SOMERSET, Massachusetts. Last week I bought a vehicle, a Subaru Crosstrek Limited brand new 2024. exceptional experience with the individual in sales whom I was fortunate enough to have sold me my new vehicle, I would be remiss without saying a few words about this individual in your sales department, Zachary Wzyzykowski I want to share my experience at STATELINE SUBARU in Somerset, Massachusetts. Last week, I bought a brand new 2024 Subaru Crosstrek Limited. I had an excellent experience with, Zachary's Wzyzykowski sales department. He was the individual who sold me the vehicle, and I am impressed with his service and knowledge of all Subaru Models and the details of each model of Subaru I mean the differences in the Subaru Crosstrek features such as premium with leather and upgraded sound system with the 2.5 boxer engine or the vehicle I purchased with the 2.0 Boxer Engine also my car has cloth interior whereas the premium has leather interior which was explained to me by Zachary before I decided on which vehicle to purchase. When I arrived to pick it up, Zachary thoroughly and completely explained my new vehicle's exterior and interior features which makes me think I was fortunate to have Zachary as my salesperson at Stateline Subaru. More

I had never leased a vehicle before but wasn't in a postion to purchase a vehicle at the time. I fell in love with my 2021 crosstrek! Now that my lease is up, there was no doubt I was ready to either postion to purchase a vehicle at the time. I fell in love with my 2021 crosstrek! Now that my lease is up, there was no doubt I was ready to either buy out or lease a new Crosstrek!. Drew LeBlanc worked with me with no hard sell agenda, very down to earth and full of knowledge! He made me truly comfortable as I made my decision. I pick up my new crosstrek on Saturday! Can't wait! Thanks, Drew! More

Just purchased a Subaru Outback. Everything went better than Expected. John Ciampa, the salesperson, was helpful, informative and went over and above. Very happy with my purchase and Everything went better than Expected. John Ciampa, the salesperson, was helpful, informative and went over and above. Very happy with my purchase and State line Subaru. More

We did our research and knew exactly what we wanted and went in still dreading dealing with any dealership but, our sales rep, Alex Lazano changed all of our expectation. He was attentive, assisted in ever went in still dreading dealing with any dealership but, our sales rep, Alex Lazano changed all of our expectation. He was attentive, assisted in everything we needed, took my wife for her test drive and then sat with us and worked through a deal that was excellent. We believe it to be the best experience buying a car we have ever had in our lives. Thanks to Alex, and Stateline Subaru. More

Buying a new car after 14 years was quite a task. Stateline Subaru worked with us to find the right car with the right price. Employees were patient and helpful in answering our questions. They made Stateline Subaru worked with us to find the right car with the right price. Employees were patient and helpful in answering our questions. They made us feel comfortable and confident with our new Forester purchase. More

I walked in after scheduling an appointment online with Joe Messina and met Drew Leblanc who was a pleasure to work with. I came in thinking about an Outback Onyx but realized they had a Limited on the gr Joe Messina and met Drew Leblanc who was a pleasure to work with. I came in thinking about an Outback Onyx but realized they had a Limited on the ground with the color I wanted and decided to go with that model. The purchase process was seamless and pain free and they provided a good price for my trade. More

I found that Inna Perez was extremely helpful and very knowledgeable about the vehicle we were looking at. Don Serak knowledgeable about the vehicle we were looking at. Don Serak More

Inna Perez continures to be an outstasnding asset to anyone buying a new or used car. Always helpful and there for you, I recommend her highly. anyone buying a new or used car. Always helpful and there for you, I recommend her highly. More

Steve Chaves was a pleasure to work with,he is so very patient,kind and informative.If you are in the market for a Subaru,I would recommend working with Steve. patient,kind and informative.If you are in the market for a Subaru,I would recommend working with Steve. More

Everything was great and I felt good about my lease deal until I got home and dug into the details of the documents. It was then that I realized the deal was not what I had agreed to. My lease was supposed until I got home and dug into the details of the documents. It was then that I realized the deal was not what I had agreed to. My lease was supposed to be as advertised on their website. A 3year, 36,000 miles, .15cents per mile over-mileage. However, the actual lease documents stated 3year, 30,000 miles, .25cents per mile over-mileage. I called the parent company to confirm the posted offer on the website. They said that the 3year, 36,000 miles, .15cents per mile over-mileage was if you finance through Subaru. Well, Stateline didn't disclose that and financed my lease through Rockland Federal Credit Union which changed my deal. Of course, this was Stateline's best deal. Not mine!!!! Watch out for Jay Deleon in Finance. He will just ask you to Initial and sign the documents without any explanation of the documents. MY BAD for trusting him! Don't be taken like I was! I followed up with 2 calls to the General sales manager Joe Dibiasio the next day for an explanation on the discrepancies. Had to leave messages. He didn't have the professional courtesy of returning my calls!!!! It's the old saying with Stateline "Out of sight, out of mind!" The only time that Joe tried to contact me, was AFTER I submitted my feedback survey a week later to Subaru which aired my disgust and grievances. I will NEVER use or go back to this dealership again for anything! After getting no help from Stateline Subaru, I contacted the lease department at Subaru.com. Why wasn't I offered the chance to finance thru Subaru? The dealership chose Rockland Credit Union without any explanations on the differences between the two companies. This was my first lease experience, and I am disgusted!! I want you share my experience with others, so they do not fall into the same trap that I did! In my opinion, stay away from Stateline Subaru!!!! More