Stateline Subaru
Somerset, MA
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563 Reviews of Stateline Subaru
Worst experience I've ever had.The "internet sales" Worst experience I've ever had. The "internet sales" person Joe Messina gave me a false information on two occasions, as a result I wasted my time dr Worst experience I've ever had. The "internet sales" person Joe Messina gave me a false information on two occasions, as a result I wasted my time driving to the deanship where the sales manager attempted to twist the situation and put a spin on it. This was disgusting to say the least. I will never come back to this place. More
Ask for Steve Chaves. We had a great experience with him when buying a used car recently. Service was fast and friendly and when we had one issue with an electric sensor on car, they replaced it immediatel when buying a used car recently. Service was fast and friendly and when we had one issue with an electric sensor on car, they replaced it immediately. More
I purchased my second Subaru Outback from Stateline Subaru in Somerset. This time I worked with Jay Deleon. He is awesome! Ask for him and tell him that Diane sent you. I was there having an oil cha Subaru in Somerset. This time I worked with Jay Deleon. He is awesome! Ask for him and tell him that Diane sent you. I was there having an oil change on my car and he helped me locate the service department. While waiting for my car, I was checking out the new cars. Jay was always there to explain the differences between my cars and the newer Outback. No Pressure. Jay was funny and friendly and very helpful in guiding me to choose the best car for me. I did not even intend to purchase a new car that day BUT I could not turn down the deal offered. Jay has been helpful in scheduling service. He checks on me to be sure that I have all my questions answered. We sat in the new car for a long time waiting to connect to Starlink and he handled the transfer of my account to the new car as well as the updating passwords for the Starlink and My Subaru apps. He went over all the new options in my new Outback. When I left I knew I made a new friend that I could always turn to if I have a problem with my car. I had a part ordered and he checked on it and made the appointment for the installation. You could not find a better salesman anywhere. . . More
Special thanks to Steve Chaves who went above and beyond in his customer service. Added to his role in answering questions and presenting options, he picked me up and drove me home to complete the process in his customer service. Added to his role in answering questions and presenting options, he picked me up and drove me home to complete the process. I so highly recommend him. Everyone was very nice, professional and efficient. What an unexpectedly great experience in buying a car! Kudos to Stateline Suburu. Joan More
No pressure sales which we really appreciated. Chris went above and beyond to make sure we were comfort with the transaction and happy with the new car and price we were given. He answered our calls even w above and beyond to make sure we were comfort with the transaction and happy with the new car and price we were given. He answered our calls even when he wasn't at the dealership and made sure we felt attended to through the process. More
Was the best experience we have ever had! No pressure sales, no tag teaming. Sales person knew all about the cars! She was very helpful, made the buy seamless. Would definitely recommend them. This was sales, no tag teaming. Sales person knew all about the cars! She was very helpful, made the buy seamless. Would definitely recommend them. This was the first time buying a car, I didn’t want to go home and take a shower!!!! More
Damian was fantastic! He was very helpful, transparent and attentive. His humor and extensive knowledge made the car buying process enjoyable and and very smooth. and attentive. His humor and extensive knowledge made the car buying process enjoyable and and very smooth. More
Damian has been great. Service beyond what one would expect. He was fast and completed the transaction in quick order. We appreciated all he has donb expect. He was fast and completed the transaction in quick order. We appreciated all he has donb More
We leased our 2018 Outback from Inna three years ago and had a great experience. We went back to see Inna at the end of the lease and decided to purchase it. She took care of everything for us including ha had a great experience. We went back to see Inna at the end of the lease and decided to purchase it. She took care of everything for us including having it cleaned and the tank filled. Will see her again for our next Subaru purchase. More