State College Ford Lincoln

I cannot speak for the sales department, but getting my car serviced has been a joke. Their communication is less than lackluster, and it seems their desire to give me my car back is nonexistent. My ca car serviced has been a joke. Their communication is less than lackluster, and it seems their desire to give me my car back is nonexistent. My car broke down while driving through the area from Ohio to Philadelphia in mid-November. SCF was our choice to get our repairs done, but I was told they couldn’t take it until December 2nd. Given parts shortages, holidays, and Covid, I accepted that this would be the best we would be able to do and was patient. They looked at my car and confirmed what we had thought was wrong: a blown turbo. They said they could have it fixed in a week. Over a week later, I had not heard from them, so I called to see what was happening. They then informed me that they had put my engine back together with a twisted seal and had to take it apart again to fix that. The following week, I called them again and they then informed me that the car had broken down on the test drive. They said they believed it was now a cracked piston and would likely require a full engine assembly replacement. This was two days before Christmas. Again I waited through the holidays, and when I hadn’t heard from SCF, I called them stating that I needed to speak to a manager because this was becoming unacceptable - the manager knew nothing of my situation. I was told that they were waiting for my warranty company to contact them, and that was the last I have heard. That occurred on January 10th. The phone call lasted 21 seconds. I have not heard from them since. Prior to this (aside from the holidays), I had been calling twice or once a week. Now here I sit in limbo because my second car is stuck in a town 5 hours away. Sure would have been nice to have my all wheel drive vehicle during the snow storm a few weeks ago. More

Salesperson was very professional and very helpful the Secratary was very professional and helpful service department was fast and professional Secratary was very professional and helpful service department was fast and professional More

My Experience at the State College Ford Dealership was outstanding. They were quick to walk me thru my order, explain everything in detail. Extremely happy with the experience that I had. Jordan was outst outstanding. They were quick to walk me thru my order, explain everything in detail. Extremely happy with the experience that I had. Jordan was outstanding, he kept me informed every step of way and delivered a GRAND SLAM at the end. Thank you Jordan!!! More

Quick Only thing I didn't like, I believe left some thing in the truck I traded. Time to double xx trade in should be don. Only thing I didn't like, I believe left some thing in the truck I traded. Time to double xx trade in should be don. More

Top notch customer service Best prices, the best staff! Top notch customer service in sales and service! Family owned dealership that holds a great reputation in the community Best prices, the best staff! Top notch customer service in sales and service! Family owned dealership that holds a great reputation in the community. Would definitely reccomend! More

Wonderful Service Jordan Gillingham was phenomenal to work with. He found exactly what I wanted and was a pleasure. I will never buy another vehicle off of anyone else Jordan Gillingham was phenomenal to work with. He found exactly what I wanted and was a pleasure. I will never buy another vehicle off of anyone else. I will forever recommend him and the gentleman at State College Ford. Thank you for a wonderful experience and a great new vehicle! More

Good folks! I purchased a Raptor from State College Ford unseen. I live in California and the dealership is 2500 miles away. I must say that the entire transactio I purchased a Raptor from State College Ford unseen. I live in California and the dealership is 2500 miles away. I must say that the entire transaction was a pleasure. Big shout out to State College Ford and especially Jason Thomas. From the initial email thru the vehicle delivery he exceeded expectations, calls were made as he stated, questions answered timely and honestly, and just a pleasure to work with. This dealership far exceeded any dealership that I've ever dealt with, truly Nordstrom level of service and I rarely write reviews. More

Great service from body shop! I recently had my car repaired due to an accident. Lynn Foor, Body Shop Manager, went above and beyond my expectations for excellent service. He mad I recently had my car repaired due to an accident. Lynn Foor, Body Shop Manager, went above and beyond my expectations for excellent service. He made sure my car was finished on time and dealt with the insurance companies and appraisers. Lynn is not only a good listener but a great communicator. He constantly kept in touch with me through the entire process. My car is looking and driving great. Thank you State College Ford! More

Charged for something they didn't do!!! My Sync wasn't recognizing voice commands. I took it in because there is a 100,000 mile / 10 year warranty on the system electronics. They told me aft My Sync wasn't recognizing voice commands. I took it in because there is a 100,000 mile / 10 year warranty on the system electronics. They told me after they tested it that the microphone was bad. They said "that isn't covered under warranty". $75 diagnostic fee and the part will be $35.00. I wasn't happy but what can I do. If I just bought the part I would have to put it in myself. I am an electronics technician. They told me the headliner had to be taken apart for it. I had them install it today. They didn't have to take the headliner apart at all!!! The microphone pops out with your fingers. I tried it myself while I was driving. It was simple and took less than a minute to pop out! My total bill was $207. That is outrageous money a few minutes work. Beware that this place is not customer focused. Are they that hard up for money that they rip off people like this. They didn't touch the headliner but they charged me for it!!!! More

Great Dealership! I was treated like royalty as a customer with State College Ford. The staff always greeted me with a sincere smile, hand shake, and followed up on all I was treated like royalty as a customer with State College Ford. The staff always greeted me with a sincere smile, hand shake, and followed up on all my phone calls without fail. Traded in my 07 focus for a good down payment on my new 2016 Ford Escape and I highly recommend anyone who is looking to trade in or look for a new Ford/Lincoln to pay this dealership a visit! More