State College Ford Lincoln

Service dept. Lied to my son! My son took his car in for a state inspection telling him his back brakes needed replaced and would cost $350.00 for the repair to pass inspection! My My son took his car in for a state inspection telling him his back brakes needed replaced and would cost $350.00 for the repair to pass inspection! My son didn't think they were that bad. He came home to repair the brakes. They did not know his father and uncle were mechanics. The service dept. Lied! Anybody who lies to young people, takes advantage of students will never, should never make it in business!!! Look out! Don't go to State Ford College!!!?? More

Service we took our car in for service September 2015. Something that looked like oil to me was leaking. They told us it was the oil pan gasket. We paid $260. we took our car in for service September 2015. Something that looked like oil to me was leaking. They told us it was the oil pan gasket. We paid $260.00 of that 161.00 was labor. After it continued leaking we took it somewhere else and they told us that the pan had never been pulled down and what was leaking is antifreeze. ( We did not know antifreeze is not always green and we did not know it has an oily sticky texture) . I have pictures now of the hole in my water pump that was causing the anti freeze to leak. You would think a certified trained technition would know the difference between oil and antifreeze. More

Dishonest dealership. Avoid at all costs Bought a car back in June of 2014 through Joe Adams. Joe appeared to be a nice salesman up front, but remember, he is just another dishonest salesman. Bought a car back in June of 2014 through Joe Adams. Joe appeared to be a nice salesman up front, but remember, he is just another dishonest salesman. Purchased a BMW through State College Ford. At the time of the purchase, he mentioned the spare key was "at his house". I believed him, and went on with purchasing the car. Sent an expedited cashiers check to ensure they receive the payment in a timely manner. All the while, Joe is very attentive to emails, stating that he's been "busy" and will send the key out the next day. Once State College Ford received my payment, Joe was no where to be heard from. No longer responded to any texts, calls, emails, etc. Called the dealership multiple times and was told Joe was taking an "extended lunch". No return call. Spoke with the Sales Manager (who, at no surprise, showed complete lack of customer care) informed me that Joe will indeed give me a call back. Today is October 18th. No return calls or emails. Dealerships are out to get your money, bottom line. It's wise to choose the most honest of the dishonest bunch. State College Ford sits at the bottom of the barrel. More

Stellar customer service I took my car in for warranty work and got it back with a huge scratch. Had to fight very, very hard to get it taken care of. They will do a great job I took my car in for warranty work and got it back with a huge scratch. Had to fight very, very hard to get it taken care of. They will do a great job damaging your car and then try to placate you with a superficial fix. The service department was very nonchalant when they told me that I'd still see a scratch because all they were going to do was buff it and touch it up. Unacceptable for a scratch over a foot long that went through the paint and primer. Push for what you know is right. It took some arguing, but they will be fixing it properly in the body shop. As Brian the service manager so kindly told me three times on the phone (they will NEVER call you. You have to call them), "Since you bought you car here, we have to do it to make you happy." Well, I'm not happy and I won't be making the mistake of spending another dime at State College Ford. More

I had State College Ford change my tires. I noticed one of my rims was bent after the installation and when I showed it to them they adamantly concluded it was not done by them. Nobody including the servic of my rims was bent after the installation and when I showed it to them they adamantly concluded it was not done by them. Nobody including the service manager would even look at the rim. I just got around to rotating my tires and found that my centering bushing are missing. Not only did State College Ford damage my vehicle, but they have stolen from me. They should not be allowed in business. More

It is hard to believe how incompetent and unprofessional the State College Ford Dealership is. I am glad that other people realize this and are writing about it as well. In my case, they apparently failed the State College Ford Dealership is. I am glad that other people realize this and are writing about it as well. In my case, they apparently failed to tighten my gas tank after a fairly simple repair. The result was that gasoline was spilling out of my car as I drove down the street. In fact, I could barely breathe from all of the fumes, and my car ended up dying on the street.. Perhaps as a result of the noxious fumes on the highway, the police actually had to get involved while we waited for an hour for a tow truck. The next day they failed to call the correct number to tell me that my car had been fixed. Furthermore, my car came back with no gasoline whatsoever in it! I did not know that you could put 13 gallons of gas in a Ford Focus until I filled up my car after having received it. As is discussed above, the worst part about this experience involves the unprofessional environment created by the people working at the front desk.They refused to help me pay for a ticket I had received nor would they reimburse me for all the gas that I lost as it was spilling out of my car onto the highway. This is a dangerous situation that could have led to my car starting on fire! They never apologized in any way but instead coldly tried to argue about why I should not be reimbursed for anything. Please avoid this place. More

Service department is so very dishonest!!! Quoted a price, told it probably just needed a certain part...once my car got there, I was told it needed all these other things and the price I was quoted do price, told it probably just needed a certain part...once my car got there, I was told it needed all these other things and the price I was quoted doubled. I knew it really didn't need all this other stuff. The one problem they claimed it had was so absurd, that if true I never would of been able to get it to the dealership the get serviced! I told them to just leave it and we would take it else where. The other place fixed it within and hour and it really did just need the one part. All the other "problems" weren't ever problems, it was just Ford trying to screw me over and lie to make more money! I will NEVER again go back there, nor would I recommend that place to anyone! More

I bought a new/used car off of them and they owed me some touch up painting, and when I got it back the clear coat around the touch up spots is now chipping off and looks like crap. This even happened the da touch up painting, and when I got it back the clear coat around the touch up spots is now chipping off and looks like crap. This even happened the day I got it back and the manager didn't care all he said was I don't know what to tell you, no appologizing or anything at all. They had also drove my car till it was on empty and didn't fill it up and now I'm having problems with my gas tank, when I fill up it stops cause there is to much vapor in itand it causes the gas pumps to stop constantly it takes me 5-10 minutes to fill up my gas tank now. :( More

I was interested in one of your trucks. It was priced a bit to high for year/mileage etc. This rep really didn't care for what I was looking for or what I could afford. I sent this guy a txt a few days bef bit to high for year/mileage etc. This rep really didn't care for what I was looking for or what I could afford. I sent this guy a txt a few days before asking about the same vehicle and told him I had a trade also. He never cared to get back to me promptly about anything, other then the price of the vehicle. A couple days later I went over to the dealership to talk business about the vehicle. The guy wouldn't move much on the price. After I realized he didnt care to sell a vehicle I left the dealer telling him I could get one much cheaper at blue knob and the same truck even. Also, most sales reps will come out to the lot when your looking at vehicles and answer any questions you might have. They normally also show you what they have you might like and be within your budget. Not this dealership. Driving down the road from the dealership I get this txt from this guy saying "come on man.. can't sell it much cheaper than that". Now realizing i just talked to the same guy over the phone via txt that i did in person..WOW...I cant believe he sent me that. I been working the customer service/sales side of things for 10 yrs. You don't talk to your customers this way. If i was him I would have just walked away with nothing more said. Thanks Joe!!!! for not taking my offer, and becuase of that I found one with leather and loaded for what i offered you with only 3,000 more miles on it. This rep needs more customer service skills and if they want to make any money they need to atleast try a little bit. GO AFTER THE SALE..BUT CONSIDER YOUR CUSTOMER NEEDS WHILE DOING IT. More

The previous customer reviews appear to reflect the same service offered back in 1998 & 99. Stay away from this dealer and service center. My 1995 Sable was junked in 2008. I had terrible dealings with this service offered back in 1998 & 99. Stay away from this dealer and service center. My 1995 Sable was junked in 2008. I had terrible dealings with this dealer back in '99 and would never do business with them. They stalled until my dealer warrantee ran out so that they wouldn't have to address problems covered under it. Bunch of crooks. Hey who owns State College Ford anyway? More