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Southwest INFINITI

Houston, TX

2.7
230 Reviews

10495 Southwest Fwy

Houston, TX

77074

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230 Reviews of Southwest INFINITI

February 02, 2021

If you need your vehicle serviced and are looking to utilize Southwest Infiniti, ask for Lun Tu. He was extremely professional and the level of communication far surpassed any other Infiniti dealership More

by carlos.bejarano
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lun Tu
Feb 02, 2021 -

Southwest INFINITI responded

Hello Carlos, Thank you for your feedback and a special "Thank You" for choosing Southwest Infiniti to do your business with. We are very fortunate to have Lun Tu on our team, he does go above and beyond for his clients. We appreciate your recognition of his professionalism and we look forward to many years of having you as part of our Infiniti Family. Warmest Regards, Robin Nubani Client Loyalty Manager Southwest Infiniti 713-929-1402

February 01, 2021

Solomon was very professional, courteous and patient. He actually took his time with me although I had a salesman as well to explain things and make sure that I had the car that I wanted at the budget that More

by Alacour00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Solomon Luviano
Feb 01, 2021 -

Southwest INFINITI responded

Thank you for choosing us to do business with and for building a long lasting relationship. We appreciate you and your feedback on our team that we have here at Southwest Infiniti. Warmest Regards, Robin Nubani Client Loyalty Manager Southwest Infiniti

February 01, 2021

Great service provided when getting another lease. Professional and abided by CDC guidelines. Made the process easy and direct. Everyone who talked to me was nice and courteous. More

by Juan M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Levi Strowder
Feb 01, 2021 -

Southwest INFINITI responded

Hello Juan, Thank you for your business and your feedback on Levi and the rest of the Southwest Infiniti team. We appreciate you choosing us to lease your new vehicle. Warmest Regards, Robin Nubani Client Loyalty Manager Southwest Infiniti

January 23, 2021

Friendly staff. Acommodating to my availability and went out their way to provide service. Searched for vehicle with my options despite limited availability. Very happy More

by hookem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Moss, David Bukrinsky, Roley Verelien
Jan 25, 2021 -

Southwest INFINITI responded

Thank you for doing business with Southwest Infiniti and thank you for your review. Derrick Moss and David Bukrinsky make a great team when it comes to locating a vehicle for a client, their determination is impeccable. We're proud to say, they always manage to achieve what they set out to do even when everything seems impossible. Roley, is a very important part of our dynamic finance team. We're grateful to have him on board here at Southwest Infiniti. Warmest Regards, Robin Nubani Client Loyalty Manager Southwest Infiniti

January 23, 2021

Solomon was a breath of fresh air! When I first walked in, I was paired with another salesman who did not have the best attitude. I walked out because I was not happy and Solomon stopped me and asked how More

by Kierrabonner
Recommend Dealer
Yes
Employees Worked With
Solomon Luviano
Jan 25, 2021 -

Southwest INFINITI responded

Thank you for your enlightening review, and we especially thank you for your business. Solomon is an example to follow and we are grateful to have him here with us at Southwest Infiniti. We look forward to many years of servicing your vehicle and putting you into your next one in the future. Warmest Regards, Robin Nubani Client Loyalty Manger Southwest Infiniti

January 19, 2021

Fantastic place to buy a vehicle, No pressure, very polite, I will definitely recommend to my friends. Thanks again for the great service and deal on a fantastic vehicle. I drove over four hours to pur More

by danocc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Swad
Jan 20, 2021 -

Southwest INFINITI responded

We appreciate your business and value you as our long term client. There is always a choice of where to do business and we Thank You for choosing Southwest Infiniti. We look forward to many years of servicing all your vehicle needs. Robin Nubani Client Loyalty Manager Southwest Infiniti

January 12, 2021

It was a very pleasurable experience. I would highly recommend Joshua Balderaz for his professionalism. My experience was very enjoyable. I love my new car! More

by Dloruss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Balderaz
Jan 12, 2021 -

Southwest INFINITI responded

Thank you for your kind review. We are very proud of Joshua Balderaz, here at Southwest Infiniti and the experience he provides to his clients while finding them their next vehicle. We look forward to servicing your new car in the future and I'm sure Joshua would like a hello while you're here in our service department.

January 11, 2021

The staff at South West Infinity was fantastic. I have been a loyal customer for 15 years, and I will continue to be due to the incredible sales staff and service! More

by Michellefoteh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Chan, Jonathan Gutierrez
Jan 12, 2021 -

Southwest INFINITI responded

Thank you for your repeat business and feedback review of our team. I see Tony Chan and Jonathan Gutierrez were the team players in your most recent experience with us. They are a dynamic part of us here at Southwest Infiniti, we're proud to have them. We're also very grateful for your loyalty in always choosing us to do business with. We realize it's a choice and we value that!

December 29, 2020

If you need your car serviced at SW Infinite, please contact Omar as your service specialist. He will always have your best interest!!! Must try More

by rdsteptoe55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar in service , Fred Gallucci , Jamie Zimmerman
Jan 12, 2021 -

Southwest INFINITI responded

Thank you for your feed back review. Omar is one of the best, we're grateful to have him as part of our dynamic team here at Southwest Infiniti. We look forward to servicing you again.

December 17, 2020

REFUSAL TO COOPERATE ON CANCELLATION REQUEST FOR WARRANTY. Started process in July, Dealership-under new ownership would NOT HELP AT ALL. Infin Consumer Affairs solved. More

by Hvy10drvr
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Loyalty MGR-Burkinsky, Finance MGR-JONATHAN GUTIERREZ
Jan 12, 2021 -

Southwest INFINITI responded

We're sorry for your impression of our Dealership, I promise it has nothing to do with our desire to help and make things happen for our clients. Sometimes things are out of our hands as much as we wish they weren't. Seems no matter how large our desire is to help it's always a reflection on us, whether it's in our control or not. We are happy to know that Infiniti Consumer Affairs were able to take care of your Warranty Cancellation at their level, since we couldn't at ours.

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