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Southwest INFINITI
Houston, TX
231 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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231 Reviews of Southwest INFINITI
October 04, 2021
The sales person was very attentive and professional. She was knowledgeable about the vehicle and got everything ready quickly when we closed on the deal. The delivery was quick and easy. was knowledgeable about the vehicle and got everything ready quickly when we closed on the deal. The delivery was quick and easy. More
by eperelberg
Employees Worked With
Adriana Guerra
September 15, 2021
Tony was very knowledgeable and courteous throughout the process. We scheduled a time for my purchase. My new car was ready when I arrived, and Tony walked me through every one of my car's features. I'm process. We scheduled a time for my purchase. My new car was ready when I arrived, and Tony walked me through every one of my car's features. I'm very happy with the service I received. More
by Ramona Gonzalez
Employees Worked With
Tony Chan
July 26, 2021
Hello, I previous submitted a survey, Robin , Tony, and Issac were wonderful. Very compassionate, caring, and always smiling. Now for the Service Department very bad service. Maddie was so hateful and Rude Issac were wonderful. Very compassionate, caring, and always smiling. Now for the Service Department very bad service. Maddie was so hateful and Rude, so was Hector. Previous vehicle when i always went to service they will give me a hard time. RUDE service people. every the head leader. I think is the area of town properly??? But I feel very uncomfortable. I told Robin she needs to FIRED them.! or else I will be going to the Clear Location moving forward. I dont want to feel that I'm walking on egg shells.!!! More
by wram281
Employees Worked With
Issac Bonilla
July 09, 2021
This place always has dirty nasty cars listed on AutoTrader. You show up to find that it's being sent to auction but they'll sell it to you anyway.... Even though, ya know, it smells like cat xxxx. AutoTrader. You show up to find that it's being sent to auction but they'll sell it to you anyway.... Even though, ya know, it smells like cat xxxx. It's been a filthy presentation for every car I've ever looked at there. If they're going to send them to auction then just send them to auction quit listing them for sale. More
by BBB
Employees Worked With
Levi Strowder
July 02, 2021
Taylor did a wonderful job making me a deal on my QX 50!! He did tell me wrong on my maintenance of the car. Said I had 2 years of free oil changes. Rolley (finance guy) said that was incorrect.. Disappoint He did tell me wrong on my maintenance of the car. Said I had 2 years of free oil changes. Rolley (finance guy) said that was incorrect.. Disappointed on that end though More
by tneckar1
Employees Worked With
Taylor, Roley Verelien
June 19, 2021
We had good experiences from 2015 to 2018 but they have since soured. We leased a 2015 Q50 and loved it. The service was overall good too. Then, in 2018 we turned it in early and leased a QX50. We agreed t since soured. We leased a 2015 Q50 and loved it. The service was overall good too. Then, in 2018 we turned it in early and leased a QX50. We agreed to 36 month lease with 1000 miles a month. They normally offer a 39 month lease but we discussed this in detail. I reviewed the paper documents and signed in the electronic pad. Now, we have a 39 month lease and they claimed 10k miles a year. It seems they changed the terms before I signed. We could not see the monitor as the finance manager said it is too difficult to turn the large monitor and everything is reflected in the paper copies . Luckily, Infiniti Financial shows 12000 miles a year but we are stuck at 39 months. Southwest Infiniti just sent us a notice that we will have to pay a penalty for going over the allotted miles. This is frustrating! Now, we are also told that the wheel and tire coverage is different than what was explained. Frankly, we would not have purchased it if they did not misrepresent facts. It is clear that they want us to stop leasing or purchasing from them after two cars. We will respect and honor this request! More
by Nrn5
Employees Worked With
Larry Robinson
June 13, 2021
My sales person (Amena) and Finance (Roley) were easy and great to work with. I got the deal I wanted (car and Service warranty agreements). I would recommend them to everyone. My car a limited edition QX great to work with. I got the deal I wanted (car and Service warranty agreements). I would recommend them to everyone. My car a limited edition QX55 is Awesome. More
by dstarr
Employees Worked With
Sales Amena Hye Excellent 5.0, Omar Chinchilla, Roley Verelien
May 02, 2021
From the moment I walked through the door the staff and Salesman (Derrick) were very attentive. They went above and beyond what I expected to ensure the process was seamless. Salesman (Derrick) were very attentive. They went above and beyond what I expected to ensure the process was seamless. More
by brandon
Employees Worked With
Jamie Zimmerman, Gift Wilcox, Derrick Moss, Jonathan Gutierrez, Hector Diaz, Roley Verelien
