Southwest INFINITI

Good experience Overall it was a good service experience. They staff was friendly and helpful and I will be coming back soon for another auto service appointment. Overall it was a good service experience. They staff was friendly and helpful and I will be coming back soon for another auto service appointment. More

Prompt and Courteous Service We are from Kansas City and visited SW Infiniti in Houston because of an odd engine noise in our 2015 QX60. The issue was promptly diagnosed while we We are from Kansas City and visited SW Infiniti in Houston because of an odd engine noise in our 2015 QX60. The issue was promptly diagnosed while we waited. While the repair was being made to fix the problem, we elected to take care of other routine maintenance. We were provided a new QX60 loaner while the repairs were made overnight. Everyone, especially our service advisor, what very helpful and courteous. Our car was washed and vacuumed. My only disappointment was they did not wash our factory floor mats to remove the dirt. Overall, a great experience. More

AWD sensor Replacement Technician helped me with replacing a AWD rear sensor. Process took 2 days and I was given a loaner for the time my car would be worked on. Service wa Technician helped me with replacing a AWD rear sensor. Process took 2 days and I was given a loaner for the time my car would be worked on. Service was free as I was still within warranty More

Catalyst converter Daniel was very thorough and got my car back in good shape and looked out for my on warranty. I bring my car in every 6 months and always great servic Daniel was very thorough and got my car back in good shape and looked out for my on warranty. I bring my car in every 6 months and always great service. More

Fantastic Customer Service From the very first phone call to Omar asking about a few things that I wanted done and needed to get done to my car I had nothing but 5 star customer From the very first phone call to Omar asking about a few things that I wanted done and needed to get done to my car I had nothing but 5 star customer service. Omar immediately got me a loaner car set up and an appointment made for the next morning. Being able to text your service rep is a fantastic tool to keep the customer informed of all things going on while the car is being serviced. All the work was done in a very timely manner and with great professionalism and care for the client. Omar is the best!!! and Southwest Infiniti certainly takes good care of their clients guaranteeing a repeat when time to order my new car. More

The best. The best of the best. top of the line customer service, the cleanest is crazy clean. look better than a museum. the drink are awesome good. The best of the best. top of the line customer service, the cleanest is crazy clean. look better than a museum. the drink are awesome good. More

Super attentive I’ve been going to this service center for about a year now, and the service has been consistently great. They seem to have cohesive teamwork, and ver I’ve been going to this service center for about a year now, and the service has been consistently great. They seem to have cohesive teamwork, and very time I’m there, there’s at least 2 people (often including the manager) making sure that I have been helped. More

Tire repair I brought my vehicle in to have a tire replaced since we purchased the tire protection plan with you but the tire I needed was out of stock.. The ser I brought my vehicle in to have a tire replaced since we purchased the tire protection plan with you but the tire I needed was out of stock.. The service technician that assisted me was super helpful in getting my policy information sent over to another dealership that had the tire I needed in stock so I could get my repair taken care of. More

Omar is the best!!! Omar has been my service advisor for 9 years. He always does a fantastic job of scheduling my service, providing a loaner car, giving me upfront prici Omar has been my service advisor for 9 years. He always does a fantastic job of scheduling my service, providing a loaner car, giving me upfront pricing and making sure the service is completed on time. It is a pleasure to know that I will enjoy my service experience as much as I enjoy driving my Infiniti. Thanks Omar and Southwest Infiniti! More

Excellent Customer Service! This was probably the best new car buying experience ever! Loved it! Excellent customer service. Randy was so attentive to us and made the buying expe This was probably the best new car buying experience ever! Loved it! Excellent customer service. Randy was so attentive to us and made the buying experience enjoyable. More