Southwest INFINITI

And you get a car!! And you get a car!! I was looking for a used car for my son who is in college. I had been up and down 59 south in and out of dealerships! This was going to be my last sto I was looking for a used car for my son who is in college. I had been up and down 59 south in and out of dealerships! This was going to be my last stop! I was tired and had not found anything. When we stopped there was already a salesperson outside. I explained what I was looking for and he said go ahead and park and come right in. The perfect car!! Excellent service!! Alberto Salazar is the very nice young man that helped us!! He may be young but he knew what he was doing!! More

Friendly and helpful staff! I was able to schedule an appointment and the service department got me in and out in my allotted and estimated time. I was kept informed throughout I was able to schedule an appointment and the service department got me in and out in my allotted and estimated time. I was kept informed throughout the progress. More

Oil change I was very pleased with the department of customer service. I was greeted as a valued customer. Then the work on my vehicle began immediately and com I was very pleased with the department of customer service. I was greeted as a valued customer. Then the work on my vehicle began immediately and completed on time.My waiting period was pleasant and friendly, as always. More

Great Service I had wiper blade inserts replaced. I did not need appointment. Service was prompt. Friendly staff. Very comfortable waiting area, amenities. I have 2 I had wiper blade inserts replaced. I did not need appointment. Service was prompt. Friendly staff. Very comfortable waiting area, amenities. I have 2019 Infiniti QX50. More

Fraud and scam. This is one Fraud dealership. They showed me a different car(Brand new) online in a different city and when the car came it was completely different w This is one Fraud dealership. They showed me a different car(Brand new) online in a different city and when the car came it was completely different with a totally different VIN, they playwd it smart very smart. The car online had 17 miles and the car came to me had good number of miles (didnt realize till i got home) that it cannot be called brand new with lots of issues. Upon realizing all the issues when i came home called the salesperson - Eric, no answer, called the executive manager - Fred Gallucci, no response even though I called him a few times and left voicemail in regards to issues i m having. Finally got a call from Chad one of their managers and said he was gonna unwind the deal. As i mentioned they are frauds, he than calls me after a few days saying that my trade in has already been auctioned. of coarse they had to waste time and make an excuse and also he said that i m stuck with this new vehicle. This dealership is very fraud and plays with ur time. makes false promises and than play around you with their lies and ignorance. They played it real smart with me all the fraud they did with me with the paper work and their words. Please don't trust this dealership. I made a mistake going to Southwest Infiniti. It is my fault somewhere but the way they make u wait and wait and I just got tired and wanted my car. its one of their tactics to waste your time and finally give you something close to what u wanted but by the time u find the issues and problems they will keep ignoring u and call u so late that by that time u cannot even unwind the deal. They are not even scared of doing fraud with people. Very unprofessional and bad business. Its a regret. More

Excellent I bought my new Q 60 from Berj and have had years of exceptional service from the service manager Mark. Could not recommend them any more highly I bought my new Q 60 from Berj and have had years of exceptional service from the service manager Mark. Could not recommend them any more highly More

Fixed it once and it worked I came in with a strange problem, and the technicians diagnosed the electrical problem and had me out and back on the road in 90 minutes. That is fas I came in with a strange problem, and the technicians diagnosed the electrical problem and had me out and back on the road in 90 minutes. That is fast and efficient. More

Great Salesmanship Skills Berj was very thoughtful, thorough, and most of all extremely professional. There were no hidden fees. We also had a great experience with the financ Berj was very thoughtful, thorough, and most of all extremely professional. There were no hidden fees. We also had a great experience with the financial advisor. We would recommend them to anyone! More

BEWARE!!! Southwest Infiniti Finance Department operates with a "slamming" mentality and will place several unwanted, unsigned third-party options on your finan Southwest Infiniti Finance Department operates with a "slamming" mentality and will place several unwanted, unsigned third-party options on your finance contract. They will insist that it's part of your sales price and there is nothing you can do about taking the items off. However, keep in mind, these are "options" and if it's part of your sales price, you shouldn't see an additional cost on the contract you are signing. If you confront them about their practices, their Director Mark Wedgeworth will respond with hostility. I reached out to the third party (Data Dots) they fraudulently signed me up for, and a falsified document was on file at their office. I'll advise anyone to shop elsewhere, but if you have no other choice, be smart and review everything! More

Worst experience I ever had The sales manager told me " what is with in tolerance, I don't even know what that means " he is an incompetent kid with an attitude. I bought my car The sales manager told me " what is with in tolerance, I don't even know what that means " he is an incompetent kid with an attitude. I bought my car, great experience. Then the nightmare started they got me. First they scratched my car all over detailing it. Buffed it out 3 times, still looks bad. I was told they can't buff it much more the paint is getting thin they don't know what else they can do.... O yeah and if you by a black car you are supposed to expect a bad paint job because it's black.... Second my steering is off, the sales manager told me it is with in tolerance and that's it.. Third my auto off feature where the car saves co2 at a stop does not work 98% of the time. I will trade this car in asap and never go back to southwest Infiniti again, I suggest you never go there to start with. More