Southern States Hyundai

Customer Service I took my vehicle for repairs last week. My car was there at 7:07am before the gates opened. I received a call from the service representative at 3:45 I took my vehicle for repairs last week. My car was there at 7:07am before the gates opened. I received a call from the service representative at 3:45pm, that my vehicle wasn’t repaired, due to the part was sold. The representative than ask if I could bring my vehicle back the next day. I informed the representative, I couldn’t because I was late for work that day. I asked if my vehicle could remain there and If I could be provided a loaner vehicle? I was informed by the representative there were no loaner vehicles. At this point, I wasn’t happy!! I have been inconvenienced and now, I couldn’t get a loaner!! Ten minutes later, the representative calls me back to inform me they have a loaner. The next day on Friday, I called the dealership because I was getting off work and have not heard from them all day. I called for the representative, but received the voicemail. I called the service manager, for him to inform me, my vehicle was repaired, but the noise I kept reporting, the service tech had to replace another part. (I AM THINKING....WHY WASN'T I INFORMED!!). I arrived at the dealership to pick up my vehicle, to find out, it wasn’t ready! I waited about an hour after the fact my vehicle was there for two days!!! NO ONE AT THE DEALERSHIP, NEVER BOTHERED TO CONTACT ME WITH AN UPDATE, OR APOLOGIZE/ACKNOWLEDGE THEIR MISTAKES WHICH INCONVENIENCING ME! More

Above and beyond Mike went above and beyond to contact my extra warranty company. My problem was the cigarette lighters in my car would not charge my phone or other de Mike went above and beyond to contact my extra warranty company. My problem was the cigarette lighters in my car would not charge my phone or other device. Although my extended warranty didn't cover that particular problem Mike did. He double-checked both of the cigarette lighter ports changed my fuses and showed me where the fuses were and which fuses needed to be replaced should they blow out again. Then he made a suggestion to try a different kind of cigarette lighter port. One with not so many of the ports in the unit itself. Thanks Mike for your great knowledgeable and friendly customer service. More

Outstanding Service Rick my salesman is a true professional and answered all my questions about my new 2019 Santa Fe I’m a satisfied customer Thanks Rick Rick my salesman is a true professional and answered all my questions about my new 2019 Santa Fe I’m a satisfied customer Thanks Rick More

My 6th Hyundai !! This was the best car purchase experience with Hyundai. Totally professional and courteous. Elijah was extremely knowledgeable on this Tucson I wante This was the best car purchase experience with Hyundai. Totally professional and courteous. Elijah was extremely knowledgeable on this Tucson I wanted to purchase. He explained the features of the car very clearly so I could take it all in. I was very comfortable and not rushed. More

Experience at Southern States Hyundai Overall great experience! Knowledgeable and helpful. There was no pressure, all questions where answered, the facilities where clean and comfortable. Overall great experience! Knowledgeable and helpful. There was no pressure, all questions where answered, the facilities where clean and comfortable. I would recommend this dealership and salesman to my friends. More

Came to look for a new car. Left happy with one. Keia was a wonderful sales lady. I felt no pressure to buy and got a great price! Everyone involved was very nice. I would recommend this dealership. Keia was a wonderful sales lady. I felt no pressure to buy and got a great price! Everyone involved was very nice. I would recommend this dealership. More

Happy at Hyundai After visiting numerous dealers with unknowledgeable sales people not willing to deal, I visited Southern States Hyundai. I was extremely happy with y After visiting numerous dealers with unknowledgeable sales people not willing to deal, I visited Southern States Hyundai. I was extremely happy with your sales associate Terri Mclean. Terri was knowledgeable with his product and Pleasant to deal with.. Terri was the Reason I chose to purchase a car from this dealer. He was helpful throughout the purchase process. More

Worth the drive from out of state! I saw a car online. Stephen Jenkins was great communicating and answering my questions. He responded quickly and was thorough. He walked me through I saw a car online. Stephen Jenkins was great communicating and answering my questions. He responded quickly and was thorough. He walked me through the process and was helpful and kind. He had everything prepared before I arrived from out of state and simplified the process. Stephen was kind and upfront and intentional on finding the car I wanted. More

Great service The best service ..people care. Really listen and makes sure to handle any concerns. Very concious on costs and tries the get the best prices The best service ..people care. Really listen and makes sure to handle any concerns. Very concious on costs and tries the get the best prices More

Exceptional and Welcoming Service Department I took my vehicle in for 4 things to be taken care of. FINISHED in less then 1 1/2 hours !! Service Recption people are excellent and wonderful perso I took my vehicle in for 4 things to be taken care of. FINISHED in less then 1 1/2 hours !! Service Recption people are excellent and wonderful personalities More