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Southern Oregon Subaru

Medford, OR

4.9
673 Reviews

3103 Biddle Rd

Medford, OR

97504

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673 Reviews of Southern Oregon Subaru

October 07, 2016

Selling air filters is their specialty The service department sure got this down. Every senior will say yes to replacing an almost not dirty air filter All it needs is a little bit vacuu More

by Subaru review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know
Jul 21, 2017 -

Southern Oregon Subaru responded

Regarding air filters: We value every customer, and want to be as transparent as possible, and we also want their Subaru to perform at its best. The best way to do that is by allowing it to breathe clean air. Same goes for the in-cabin micro filter (the one for the HVAC system that cleans the air in the vents). When the filter is dirty we show it to our customers, along with a new one, so that they can see the difference (95% of the time the filter is clean enough so we don’t need the customer to consider replacing it). For dirty filters, vacuuming alone is often not enough to clean out embedded dirt, hair, and assorted particles. If the customer decides to replace it, great. If they choose to not replace it, no problem. We don’t want our customers to feel pressured. Regarding our Express Service: We try very hard to get our customers in and out in a timely fashion, usually under an hour, including a complimentary car wash (opting out of the wash will save 15 – 20 minutes; just let us know). As we are always looking to improve, we appreciate your feedback and will use it to get better at what we do. Bryant Kelley Service Manager

September 17, 2016

Nick was very thorough Hi, I have just purchased a 2017 Forester, and was lucky enough to have Nick as my salesmen. Nick was extremely knowledge in the vehicles he showed m More

by gregkleemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Knutson, vallerie Terrones
Jul 20, 2017 -

Southern Oregon Subaru responded

Thank you, Greg. We appreciate your feedback and are happy to know that Nick took good care of you, especially in the "explaining how it works" department.

September 16, 2016

Nick equals awesome I purchased a scion and had the best experience! I was referred down here by my daughter and I couldn't be happier! got a car i wanted from a busine More

by rickallan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Knutson, vallerie Terrones
Jul 20, 2017 -

Southern Oregon Subaru responded

Thank you, Rick. We appreciate your business and are glad that we had a car that worked for you.

September 14, 2016

New Car Purchase I was in search of a new car that I would find reliable for the next 15-20 years. There were a variety of vehicle brands I was searching and test dri More

by fitnesswithlyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Jul 20, 2017 -

Southern Oregon Subaru responded

Thank you for the feedback, fitnesswithlyn. Glad that Ben was able to help you find what you wanted.

September 11, 2016

Fast and courteous.outstanding salesmen Outstanding salesmanship. I would recommend Southern Oregon Subaru. To anyone looking for a new or used car or truck. Rick was on top of it all ,in an More

by Michael g Watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick,
Jul 20, 2017 -

Southern Oregon Subaru responded

Thanks for the feedback, Michael. Always great to see "Exactly what I was looking for."

June 10, 2016

these guys know their stuff I came to southern Oregon Subaru with little to no hope at all after shopping around the valley. After being rejected dealership after dealership Nick More

by LegacyGTlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick and Kevin
Jul 20, 2017 -

Southern Oregon Subaru responded

Thank you for taking time out of your day to write about your experience at our store, LegacyGTlover. We are always very happy to read about one or more of our team that has gone that extra step to help a customer find a vehicle that works for their individual situation. Will make sure that Nick, Kevin, and the rest of the team see your kind words.

February 03, 2016

Super easy experience The experience of buying a car at Subaru was as Easy as Sunday morning with the help of NICK KNUTSON we were able to get the Deal we were looking for More

by gisellac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Knutson
Jul 20, 2017 -

Southern Oregon Subaru responded

Thanks for the kind words, gisellac. So happy to know that Nick took good care of you all.

October 30, 2015

Poor experience Car delivery promised in 7 days or sooner. Did not make it. Then, it was on the truck for next day. Did not make it. However, no problem cashing m More

by Jcarguy
Friendliness
Recommend Dealer
No
Employees Worked With
Ron,Valerie, sales Mgr.
Jul 20, 2017 -

Southern Oregon Subaru responded

Glad that we were finally able to track down your car. Apologies for the delay.

September 19, 2015

Disrespectful and pushy I recently looked into buying a car at this dealer. The person who gave the test drive did a fine job but the person who was supposed to be negotiatin More

by carbuyer6
Recommend Dealer
No
Employees Worked With
Tyrell (test drive), Craig
Jul 20, 2017 -

Southern Oregon Subaru responded

We are sorry that you did not receive the stellar experience that you deserve and will use your feedback in training.

September 15, 2015

Great car buying experience, no pressure! Jim Tullos at Southern Oregon Subaru gave us a great car buying experience when we bought our Subaru Outback.. He was thorough, answered questions, a More

by Marla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tullos and Ron ?
Jul 20, 2017 -

Southern Oregon Subaru responded

Thank you for the feedback, Marla. Good to know that it was an experience worthy of your recommendation.

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