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Southern Hyundai Newport News - Service Center
Newport News, VA
896 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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896 Reviews of Southern Hyundai Newport News - Service Center
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August 09, 2024
Friendly employees and fine service always. Well maǹˆneed and explain what needs to be done. Well maǹˆneed and explain what needs to be done. More
by DOROTHY_JORD
Verified Customer
August 08, 2024
While it is a small dealership with a big customer base, this is my 3rd Hyundai and the high quality and positive attitude of the service department is why. this is my 3rd Hyundai and the high quality and positive attitude of the service department is why. More
by DEDAVISVA
Employees Worked With
August 08, 2024
Not sure what is the point of an appointment. I had an appointment for an oil change at 10:30am. I did not get my vehicle back until after 3:00pm! Not only that but some how I ended up paying ove I had an appointment for an oil change at 10:30am. I did not get my vehicle back until after 3:00pm! Not only that but some how I ended up paying over $150.00 FOR AN OIL CHANGE?!?!?! More
by ASHLY.OLMEDA
Employees Worked With
August 07, 2024
Don’t know who’s arranging the appointments but it’s causing the staff to look bad.. I had a 8:45 appointment for an oil change and didn’t leave out until after 11:00. That’s unacceptable!! causing the staff to look bad.. I had a 8:45 appointment for an oil change and didn’t leave out until after 11:00. That’s unacceptable!! More
by SLYPOPE
Employees Worked With
August 07, 2024
I set up an appointment over a month ago to have my Hyundai service done. They sent me reminders through text messages of the upcoming appointment. I appreciate that as we all know life happens and we Hyundai service done. They sent me reminders through text messages of the upcoming appointment. I appreciate that as we all know life happens and we all forget sometimes. Wasn't the case for me I didn't forget but it was still nice to get the reminders. Jeffrey was very helpful and polite. Check me right in. And just a little over an hour my service was done. I was very satisfied with everything. All the staff were very helpful. It was an all around pleasant experience. Thank you Southern Hyundai More
by theresageagley
Employees Worked With
August 06, 2024
Jeff was not at all personable. The only words spoken was that will be 139.00, I explained I had the warranty and had never paid for oil change, he said have a seat in the other roo The only words spoken was that will be 139.00, I explained I had the warranty and had never paid for oil change, he said have a seat in the other room. Never said hi, not a how can I help you, nothing. More
by RHONDACSTAR
August 05, 2024
August 04, 2024
Dealership personal felt bad because they had been overbooked on that particular day. I was there for 4 hours for an oil change and inspection. Customers were upset. My understanding the service appoi overbooked on that particular day. I was there for 4 hours for an oil change and inspection. Customers were upset. My understanding the service appointments were made by a central location and apparently they mismanaged. More
by MRYMAER
August 03, 2024
Southern Hyundai has an amazing service department and great customer service. The only dealership I will go to! great customer service. The only dealership I will go to! More
by chrishouse4681
August 01, 2024
Jeff is great every time I go in. I'd recommend him all the time. However, this dealership in particular doesn't like answering phones so you'll have to call another department just I'd recommend him all the time. However, this dealership in particular doesn't like answering phones so you'll have to call another department just to get through to somebody. And also, I don't know who does the inspections or work on the vehicle but everytime I have gone in, my seat is pushed all the way back so I'm left under the impression a giant has been in my car. Also on my last visit, there was some sort of black grease smudged on my door which I ended up touching and got this grease all over my shirt and was hard to remove. I've been nice about letting little things like that slide but the straw broke the camel's back was how sloppy the sticker was applied to my car. The adhesive from previous stickers are so visible, it looks sloppy. I know I don't have the nicest looking car but it would be appreciated if someone handled it with care. More
by Sd
Employees Worked With
